Meeting Notes 1/4/12

11:15-11:50 AM, Break Room

Agenda

1. New & Departing Staff
1. New: Cosette, CSC-PT; Willie, IS/IT Help Desk Coordinator (Trainer)
2. Departing: Irene (retired 12/31/11); Tina (returning to Looscan 1/9/12)
3. Substitutes: will request for Monday-Thursday, beginning Jan. 9
2. Off-desk duties to be reassigned
1. Supplies
2. Damaged/Incomplete Items
3. Checking/Storing Applications
4. Others?
3. Following the Schedule--why?
1. Ready @ Open
2. Closing the floor
3. Sort
4. Whatever needs to be done
4. Deadlines:
1. Wednesday, Jan. 11: Feb programs in Program Registration
2. Monday, Jan. 16: Library closed for MLK Birthday holiday
3. Tuesday, Jan. 17: December Applications to CIRC Admin to archive
4. Tuesday, Jan. 17: Adult 10/11 GAPS MISC List to Collection Development

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5. EPE Review

Job Duty: Customer Service
Weight:  20%
Employee provides extraordinary customer service by

• welcoming everyone in a friendly manner,
• being positive and professional in voice and actions with all customers,
• giving customers full attention,
• acknowledging all communications promptly,
• giving timely, accurate, thorough and appropriate information and assistance,
• making every effort to meet customers’ needs, and
• by being polite and equitable in enforcing organizational policies

Measurement:      
Acceptable

1. Employee welcomes customers and staff in a friendly, positive and professional manner.
2. Information and assistance provided are ordinarily timely, accurate, thorough and appropriate to the situation.
3. Often treats all persons and situations with respect, courtesy, and sensitivity to cultural diversity while enforcing organizational policies.
4. Ordinarily practices active listening and assists customers with defining their needs and requests.