Open Discussion Notes 9-21-16

Breakroom, 11:15-11:50

Moderator & Recorder: Melinda Campbell

• Volunteers: Please welcome our volunteers who are a great help to the Library. One volunteer loves to help with the children’s programs and likes to help with the craft projects for the children, so please direct her in this direction.
• Damaged/ Incomplete items: Please apply a note to the customer’s record if item is still on their account, with details of what is missing, when and how contacted. Check each item before checking in so we can catch items before taking item off account. Place incomplete items in basket in workroom. Through our diligence we can reduce the loss of items for HPL.
• Question: Do the volunteers go through a background check? [Yes, that's part of the application process. KL]
• Outreach: Middle School Outreach next Thursday 9/27 5:30-7:30P with two staff members attending.
• Supplies: Please place your supply needs on the sheet provided on the back of the supply cupboard to be ordered.
• Promotion: Janalyn will start in her new full-time position on Saturday!
• Collection: Picture book shelves are looking great! Please take done unfinished shelving carts to 1^st floor when unable to complete task in allotted time.
• Pre-School Storytime:  Any volunteers to help while Shanti is away.

Open Discussion Meeting 8/6/14

Workroom, 11:15-11:45AM                       

Moderator: Nina

Recorder: Meg

Sort room

• Please pay attention to the signs in the sort room. These signs guide you on where to correctly place items (whether in bins or carts).
• When you’re assigned to sort, check for tags as you take items out of the bins. If it’s juv item or an adult item we’d like to keep, put in our bin to tag. If it’s not tagged and it’s an adult item, put it in a box to send to Mancuso.
• All DVDs (both JUV and ADU) are now in one gray bin in the sort room. This is so we can properly handle all DVDs for the AllCirc machines. Please see Temeka if you have any questions about the DVDs.
• If there are bins of board books stacked to the ceiling, please put them on a cart and deliver them to the 3rd floor. Those are easy to quickly shelve, and this way we make room for more materials in the sort room.
• When carts are brought back to the sort room partially empty, integrate them onto another cart. This frees up carts that we desperately need.
• As you run books through the sorter from the bookdrop, please check for receipts or other materials that may be stuck in the books (or cases, etc.).

Circulation

• Trapping holds: Remember that the computer thinks KENDRV is a separate building somewhere. When processing a DRIVE-UP hold, you must MAKE HOLD AVAILABLE. Do not put it back in transit.
• Juli offered to do one-on-one trainings with individuals to go over the TRAP HOLDS process or any of the WorkFlows functions.
• Holds: Use copy/paste to insert a customer’s name on the hold wrapper. Typing it in leads to misspellings and errors.
• Use a full sheet of paper to wrap around the item on a hold. This is for privacy purposes.

Collection

• When closing the floors at the end of the day, take the designated pick-up carts from the 2nd and 3rd floors downstairs and park them in front of the sorter. The person scheduled to do bookdrop the next morning should run those items through. This way, the books on the pick-up carts get back to the shelves faster.
• Staff should be responsible for shelving JUV paperbacks and graphic novels. The arrangement is confusing for volunteers (and some of us). We will re-evaluate that section and try to simplify it in the coming weeks.

Important Reminders and General Housekeeping

• Don’t forget to turn the Wiis off at closing. You can point the remote at the TV screen and simply hold down the power button (on the remote). If that doesn’t power it off, open the cabinet and use the power button on the Wii itself.
• Customers should not feel forced to use the sorter. We can check-in items for them if that’s what they’d prefer. Show them how to use the sorter. Be accommodating and try to think of how it would be for you to walk into the building for the first time with no knowledge of our procedures or equipment.  
• Incident Reports are important! If we have a customer who is a problem (i.e., hostile, abusive), we need to document it in an Incident Report. Keep documenting with each encounter. This way, we have the support needed in case a suspension or ban is necessary. 

Open Discussion Notes 6/11/14

Workroom, 11:15-11:45AM, Recorder: Karen, Moderator: Alice

1. Introduced Shanti from JUN, who will be here for 1 yr while JUN undergoes renovation.
2. Reviewed procedure (handout) for on-the-fly library card registrations during the summer only at KEN when lines are huge:
1. mark with small flags
2. application must be complete and signed
3. enter:
1. name (FIRST, LAST)
2. ALT ID (for adult cards)
3. location code (HOU-KEN)
4. profile (already entered with barcode)
5. birth date (XX/XX/XXXX)
6. address (ADU) or address & parent name and ID (JUV)
7. Notify via (EMAIL/PHONE)
4. put Post-It flag on the application
5. pick up all applications at the end of the day and bring them to the workroom so the on-the-fly applications can be completed before we open the next day.
6. applications must be fully entered before we open the following day.
7. applications must be legible and complete (esp. since the customer won’t be able to answer questions); you can write clearly near the illegible info.
8. handout applications must be
3. How do you convert an online card/application?
1. Two options:
1. No Holds: delete the profile and create a new card
2. Holds: go into Modify User to update; don’t forget to change the expiration date!
2. Take application back to workroom.  PDF of application marked as well.
3. Trying to get portable workstation for lobby

Collection

4. Don’t float stuff we’re getting from other locations, esp. Teen and Juvenile fiction, beginning readers
5. Way to get last of new Teen books for display--all getting shelved because they’re not marked.
1. change display to something maintainable, discuss further at future meeting
6. Need barcodes for holds you can’t find on the shelf when customer comes to pick up so we can send to Circ Admin to investigate.
7. When putting items in bins, please stack them neatly.  Don’t dump in the bin--it wastes space--or overfill the bin because items get broken when the bins are stacked (esp. AV).
8. When loading a cart from bins, put the stuff in order so it’s ready to shelve (including AV, graphic novels, audiobooks).
9. Don’t just dump DVDs on the shelf.  On the 2nd floor, they’re in alphabetical order by letter or by Dewey number (100s).
10. Also sort adult items with adult, juvenile with juvenile, etc. or they end up on the wrong floor.
11. If you don’t finish the cart you’re shelving, don’t leave a partially-finished carts on the floor or downstairs--move the remaining items to a similar cart in the sorting room so they can get shelved on the next cart.

Holds

12. When clearing holds, check the shelf for expired items that were overlooked.  Workflows has already cancelled the expired hold and sent the item on to the next person.  It’s our job to take the item off the shelf and send it on it’s way.
13. In order to extend a hold for a customer (someone who can’t pick up the hold in time), use the “Modify Hold” wizard.  Don’t just write the new date on the wrapper--the software won’t know and will expire the hold anyway.

SRP

14. SRP Updates---supplies are low, exp. coupons, books.  Waiting for restock for prize books, logs.
15. Use the Ready 2 Open time--15 minutes before opening--to restock SRP materials and  to make sure everything is turned on.
16. Not enough time to pick up at night.
17. SRP registration not available on catalog computers--reported to IT Help Desk.
18. No zoo tickets yet.  Need more FLIP coupons too--only sending us 10-15 every week.
1. Can they bring the evaluation form to CMH and get the passes there?  Not sure.
19. Registering groups--do one group registration
20. Keep desk clear for SRP stuff.  Put holds on the shelf behind the desk.
21. Gaming equipment--shut down Wii players on Saturday and remove the disk.  Let them rest over the weekend!

Open Discussion Notes 4/17/13

April 17, 2013 Open Discussion Notes 

Recorder: Alisa Baker
Moderator: Juli Kring

• Please put items in delivery bins correctly (neatly). 
• Log all orphan items in and send them to Central (Orphan Item) ex: school libraries, county libraries, etc. 
• Please keep children’s item picked up off the floor and put on cart next to reference desk. 
• Label kits checked in that go to Children’s Museum so they can be replenished (CMH) – Upon returning the survey from the flip kits parents can pick up free tickets to the Museum. 
• Please put your initials on every application, room reservation, or other items you have processed. 
• Make sure applications are filled out completely with Black or Blue ink only, this is an official document. 
• Please politely inform patrons that have a fine, the amount, and that as long as it’s under $10 they can still check out. 
• Ask to extend items that are still checked out to patron and coming due – renew. 
• You can renew items that have been checked out 6 weeks for 2 more weeks on phone renewals.

Open Discussion Notes 2-20-13

11:15 – 11:45 AM, 3rd Floor Conference Room

Moderator: Alice

Recorder: Leona

1. Stats
1. Record program attendance numbers as well as all directional and reference                       questions on weekly stats sheet.
2. Record outgoing and incoming hold stats on any sheet  (don’t forget clear holds)
2. IRS forms and instructions- What we have is on the table inside the entrance to the    building. Customers can print out forms or instructions on irs.gov website or check back to see if we have received additional forms. We have information on our blog.
3. Door count- Will be held again in April.
4. Patrons first at any desk, then help with other tasks
1. When you are at any desk, the patron comes first over whatever you are doing.  
2. But when you have no patrons at the lobby or driveup, remember that you can keep busy by sorting when there is no sorter, doing exceptions, tagging or even help shelve holds.  Take the initiative to start on anything that is needed to keep the floor clear.
5. Sorting
1. When being in the sort room, pay attention to patrons bringing back items.  Do not turn off the sorting machine to raise bins while  patrons are walking in and trying to return  items.
2. At busy times, stop only one bin at a time by unplugging it.
3. Help patrons when they have problems with the sorter or the voice keeps  sounding
4. Do not turn off the computer for the sorter at the end of the day during the week.  Only turn it off on Saturday night.
6. Safe
1. The code for the safe is [see Logins/Passwords on Equipment page].
2. Make sure all the bags that are in the safe are sent in with delivery. (Good idea to double check in the safe in case there is more than one bag.
7. Items with missing pieces -Put a note the item and its account when a piece in missing and put it on the repair shelf.
8. Notes on items
1. For discards, change to “Not in use”.
2. For missing item or overflow book,, change to “repair shelf”
9. Adult books
1. Keep only 2 copies of adult fiction on the shelf (pull another branch’s copy first)
2. Keep only 1 copy of any adult nonfiction titles.
10. Place topics for open discussion on topic suggestion site on blog
11. Use the counterfeit pen on bills $5 and up.
12. Only be courtesy to patrons.
13. Help keep books in the right section. Watch for adult books in the kids section or  adult graphic novels in teen.

Meeting Notes, 11-14-12

11:15-11:45 AM, Break Room

Agenda

1. Schedule for Saturday Swaps (attached): send Karen an email with your choice ASAP.
2. December Programs (below)
3. Holiday closings: Thanksgiving (Nov. 22 & 23), Christmas (Dec. 22-25), New Year’s Day (Jan. 1).  We will be close at 6 PM on Monday, Dec. 31.
4. Updates:
1. New Sprocket interface (handout)
2. CollHQ--collection management software
3. HEAR training
5. Holiday party(s):  when?  what?  who? [Wednesday, Nov. 21, 11:15 am, $5 to Nina for meal]

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Upcoming Staff Events

• November 16, 8:15-10:15 AM: Youth Services Meeting, Central (Leona, Regina)
• November 16, 9-10 AM: Meeting with Meller Langford, 1st floor meeting room
• November 22 & 23: LIBRARY CLOSED (Thanksgiving Holiday)
• November 23: last day of pay period
• November 28, 11:15-11:45: Open Discussion Meeting
• November 29, 9:15-12:15, NL Manager’s Meeting (Karen, Pedro)
• November 30, 9-12, TitleSource Training (Leona, Regina)
• December 4: HEAR Training (Pedro)
• December 11: HEAR Training (Karen)

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December Programs
Kendall Neighborhood Library – Adults

Kendall Bee Quilters
Mondays • 1:00 PM – 3:00 PM (No program Monday, December 24)
Join our weekly quilting bee, where we share new fiber projects and work together to create a special quilt. 1st Floor Meeting Room.

Getting to Know Your Gadgets: eBook Open House
Wednesday, December 5 • 5:30 PM-7:30 PM
Learn how to use e-books from the Library's collection.  We'll show you how to search for titles and authors and download them to your particular device.  2nd Floor Conference Room
 

Kendall Neighborhood Library  - Adult  Computer Classes

Windows 7 Basics
Saturday, December 1 | 10:30 AM-12:30PM
Explore new ways to help you speed through everyday tasks. Learn how to find and manage your files using Windows 7.

Computer Basics 1  
Tuesday, December 4 I 10:30 AM-12:30 PM
This course explains the main parts of a computer, the keyboard, and how to use the mouse. It also defines common computer terminology such as program, data, network, etc.  2nd Floor Conference Room

Intro to MS PowerPoint 2007
Wednesday, December 5 I 12:30 PM-2:30 PM
Saturday, December 22 |10:30 AM-12:30PM
This course explains the basic functions of presentation program, how to create a presentation, and add graphics and multimedia to a presentation. Students will also learn to identify the various options available to print your presentation in different formats. 2nd Floor Conference Room

Computer Basics 2  
Thursday, September 6| 10:30 AM-12:30 PM
This continuation of Computer Basics explains the features of different computers and the role of memory. It describes different types of productivity, communications, educational, and entertainment programs.  2nd Floor Conference Room

Digital Photography
Thursday, December 6| 3:00 PM-5:00 PM
This course explains the various characteristics of digital photography. It describes the benefits, features, and workings of a digital camera. Students will learn how digital images can be managed and edited. It also explores the features of different types of printers that are available for printing photos. 2nd Floor Conference Room

Computer Help Session
Saturday, December 8 I 10:30 AM-12:30 PM
2nd Floor Conference Room

Internet Basics 1
Tuesday, December 11 | 10:30 AM-12:30 PM
Explore the Internet and find out how a "browser" works.  We will also show you how to search and find reliable information online.  2nd Floor Conference Room

Internet Basics 2
Wednesday, December 12 | 12:30 PM-2:30 PM
This course explains what email is and how to use it. It also explains the features of online communities and how instant messaging works.  2nd Floor Conference Room

Intro to MS Word 2007
Wednesday, December 12 |5:30 PM-7:30 PM
Tuesday, December 18 | 10:30 AM-12:30 PM
Wednesday, December 19 |5:30 PM-7:30 PM
This course explains the basic tasks that you can perform by using a word processor. Students will learn to work with text, tables, and pictures. Students will also learn how to use language tools. 2nd Floor Conference Room

Social Networking
Thursday, December 13 I 10:30 AM-12:30 PM
Let our experts show you how you can connect with friends and advertise your business using Facebook, Twitter, LinkedIn and other social networking websites. 2nd Floor Conference Room

Computer Security
Thursday, December 13 I 3:00 PM-5:00 PM
This course explains the need for protecting your computer hardware, software, and electronic data from damage, loss, and theft. Students will learn about the various solutions and devices that can be used to protect the data on computer. It also introduces some common best practices to protect the operating system, software, and data on the computer. 2nd
Floor Conference Room

Work Skills: Creating a Resume/ Resume help
Saturday, December 15 | 10:30 AM-12:30 PM
This session is a relaxed setting where you can create a resume with or without help from staff. If you have a resume, staff can help you update it. 2nd Floor Conference Room

Open Job Lab
Saturday, December 15 | 2:00 PM-4:00 PM

Intro to MS Access
Wednesday, December 19 | 12:30PM-2:30 PM
This course explains the basic tasks that you can perform by using a database program. Students will learn how to create and use a database. In addition, students will learn how to generate various types of reports by using queries. 2nd Floor Conference Room

Advanced MS Word 2007
Thursday, December 20| 10:30 AM-12:30 PM
Move beyond the basics. Familiarity with MS Word is necessary.  2nd Floor Conference Room

Intro to MS Publisher
Thursday, December 20| 3:00PM-5:00 PM
This course explains the basic tasks that you can perform by using a desktop publishing application. Students will learn how to create brochures, flyers, invitations, etc. In addition, students will learn how to integrate with email. 2nd Floor Conference Room

Intro to MS Excel
Wednesday, December 26 |12:30 PM-2:30 PM
Introduction to basic spreadsheet tasks such as formulas tables and graphs.  2nd Floor Conference Room

Intermediate MS Excel 2007
Wednesday, December 26|5:30 PM-7:30 PM
Thursday, December 27| 10:30 AM-12:30 PM
Move beyond the basics. Familiarity with MS Excel is necessary.  2nd Floor Conference Room

Advanced MS Excel 2007  
Thursday, December 27| 3:00 PM-5:00 PM
Saturday, December 29 | 10:30 AM-12:30 PM
Move beyond the basics.  Familiarity with MS Excel is necessary.  2nd Floor Conference Room


Kendall Neighborhood Library – Teens

Teen Video Game Time
Thursday, December 6, 13, & 27 • 3:30 PM-5:30 PM
Teens are invited to join in and have some fun with a variety of video games.  Check out your skills with your friends.  Games rated "T" are for teenagers only. Age: 11 and up.  3rd floor Teen Area.

Teen Movie Time
Thursday, December 20 • 3:30 PM-5:30 PM
Call your library for movie title.  Some movies showings may be restricted to teens 13 and older.  3rd floor Teen Area.


Kendall Neighborhood Library – Children

Toddler Story Time
Tuesdays • 10:30-11:00 AM
Tuesdays – 11:30-12:00
Stories, songs and rhymes for babies and children up to 3 years.  1st Floor Meeting Room.

Preschool Storytime
Wednesday December 5 and 19 – 12:30-1:15pm
Stories and songs plus an activity for children 3 years and up. 3rd floor meeting room

Para Los Ninos
Wednesday, December 12 – 12:30-1:15pm (during preschool storytime)
Bilingual program of stories, songs and activities for children and parents. 3rd floor meeting room)

Babytime
Thursdays, December 6, 20, 27 • 11 AM – 12 PM
Join us for stories, songs, and fingerplays. We will enhance your toddler’s enjoyment of books and increase their knowledge of letters, phonics, vocabulary and narrative skills. Socializing and playtime follow the program.  For parents and babies up to 18 months.  3rd floor meeting room
 
Babytime: Baby Yoga
Thursday, December 13 • 11 AM – 12 PM
Baby Yoga is about rich communication with your baby through touch, stretching, cradling, massage and movement.  It's a practice your can learn to do at home every day with your baby.  Participants please bring folding blanket, pillow or carrier for use during class.  This class is for pre-walkers and their caregivers.  Parent or caregiver must accompany child in class. 1st Floor Meeting Room

Holiday Craft and Celebration
Wednesday, December 5 – 4:00-5:00pm
Join us for a Holiday Celebration with a holiday craft, a story and goodies.
For children 5 and up.

R.E.A.D (Reading Education Assistance Dogs)
Saturday, December 15 – 2:00-3:00pm
Children will read a book of their choice to a trained therapy dog.  Please sign up in advance at the 3rd floor reference desk.

Papercrafting with Amie- Snow Project
Monday, December 10 – 4:00-5:00PM
Fun craft for school-age children. Supplies are limited. 3rd floor meeting room.

Kendall Book Mania Club
Wednesday, December 19 – 4:45-5:45pm
A monthly book club for kids ages 9-12.  3rd floor meeting room.
Please sign up at the 3rd floor reference desk.

Karaoke 4 Kids
Thursday, December 27 – 4:00-5:30pm
Sing with your friends at the library with some karaoke fun! For all ages