5-Minute Meeting 5-31-16

Items that came up on Saturday, 5/28:

1. If customers don't want their change back ("Keep the change!"), ring the amount of the change into SMM as MISC or Booksale.  Don't leave the change in the drawer because it will throw off the drawer count and we'll have to figure out where it came from.   The Business Office always wants to know why our deposit is over or under.
2. Please don't send customers to the Lobby for change.  We cannot  open the register drawers to give change.  Either make change from your own pocket, ask customers if anyone can help, let the customer know the print system will hold their work for 2 hours, or suggest (gently) the Book Sale or fines payment (if they have them) as an option.
3. Customers must check out holds from the Holds Shelves.  I helped a customer on Saturday who didn't know this. She said someone at the desk told her it was okay and she was embarrassed when I told her otherwise.
4. Tag all incoming holds because we will handle them again when they expire or are returned.  It will save the team lots of time if they're tagged when they first arrive here.

Meeting Notes 8/21/13

11:15 – 11:45 AM, Breakroom

Agenda

1. New benefit year starts September 1 (wellness, personal day accruals); for continuing FMLA, submit new forms for the benefit year 9/1/13-8/31/14.

2. Review of Electronic Timekeeping Policy (COH Administrative Procedure 2-4, 3/31/11):
• Employees are responsible for reviewing their work schedules and clocking in and out as scheduled.
• Any variation outside scheduled work times will be calculated from the actual punch time, which may create compensatory time or overtime and must be approved by the employee’s supervisor prior to the occurrence.
• Compensatory time should not be accrued for personal reasons or to “bank” time to take off later.  
• Non-exempt employees are required to clock in and out at the beginning and end of their shift and lunch break.
• Once an employee has clocked in, he/she is responsible for starting work.  Attending to personal matters or not working while clocked in is considered not working or “riding the clock” and is grounds for disciplinary action.
• If an employee is unable to punch in or out because of a time clock malfunction, network problem, or accidental oversight, it is the employee’s responsibility to inform the appropriate supervisor or timekeeper.  
• Sign the acknowledgment on back page and return to Karen’s mailbox by the end of the month.

3. We’re open until we’re not open: phones are answered and laptops are checked out until closing time.  Shammi reports she called recently at 7:53 PM and no one answered the phone.  What this means for customer service:

4. We are not able to give change or dollar bills (for change) from the register.  But you can always assist a customer by making a general announcement asking other customers if anyone has change or a dollar bill for change.  Most people are happy to help because they’ve been in this situation before as well.

---

Upcoming Staff Events

• August 22: Neighborhood Libraries Managers’ Meeting and Budget Review @ CEN (Karen); Affordable Care Act Training @ STE (Meg).
• August 23: Customer Service Training @ STE (Cosette, Leona, Meg); SirsiDynix Updates @ CEN (Alisa, Regina).
• August 30: Last Day of Pay Period.
• September 2: LIBRARY CLOSED for Labor Day.
• September 4: Open Discussion Meeting.
• September 6: Customer Service Training @ OAK (Juli, Katherine, Meg, Pam).
• September 9: New Program Planning Meeting (Meg, Alice, Alisa, Cosette, Jose, Leona, Nina, Pam, Regina, Sharon)
• September 13: Customer Service Training @ COL (Alice, Alisa, Crystal, Regina). Last Day of Pay Period.
• September 18: Staff Meeting

---

Remaining August Programs

Adult  Computer Classes, 2nd Floor Conference Room

• Intro to MS PowerPoint 2010, Wednesday, August 21, 12:30 PM – 2:30 PM
• Digital Technology Basics, Thursday, August 22, 10:30 AM – 12:30 PM
• Getting to Know Your Gadgets: eBook Open House, Tuesday, August 27, 3:00 PM-5:00 PM
• Internet Basics 1&2, Wednesday, August 28, 12:30-2:30 20PM
• Intro to MS Excel, Thursday, August 29, 10:30 AM – 12:30 PM

Teens, 3rd Floor

• Teen Video Game Time, Wednesday, August 21, & 28, 4:00 PM-6:00 PM
• Teen Movie Time, Tuesday, August 27, 3:30 PM-5:30 PM

Children, 1st Floor Meeting Room

• Toddler Story Time, Tuesdays, August 27 10:30-11:00 AM

• Babytime, Thursdays, August 22 & 29 11 AM – 12 PM
• Babytime: Baby Yoga, Fridays, August 23 & 30 2:30-3:00 PM

Early September Programs

Adults, 1st Floor Meeting Room

• Kendall Bee Quilters, Mondays, September 9, 16, 1:00 PM – 3:00 PM
• Mystery Book Club, Thursday, September 5 • 1:00 PM – 2:30 PM

Adult  Computer Classes, 2nd Floor Conference Room

• Social Networking, Tuesday, September 3, 3:00 PM – 5:00 PM
• Getting to Know Your Gadgets: eBook Open House, Wednesday, September 4, 12:30 PM – 2:30
• Computer Basics I &II, Thursday, September 5, 10:30 AM – 12:30 PM
• Computer Basics I &II (Bilingual), Tuesday, September 10, 10:30 AM – 12:30 PM
• Intro to MS Word, Wednesday, September 11, 12:30 PM – 2:30 PM
• Intro to MS Excel, Thursday, September 12, 10:30 AM – 12:30PM
• Computer Security, Tuesday, September 17, 3:00 PM – 5:00 PM

Children, 1st Floor Meeting Room

• Toddler Story Time, Tuesdays, September 3, 10, 17, 10:30-11:00 AM
• Babytime, Thursdays, September 5, 12, 11 AM – 12 PM
• Babytime: Baby Yoga, Fridays, September 6, 13,  2:30-3:00 PM
• Preschool Storytime, Wednesdays, September 11,18, 12:30-1:15PM
• Papercrafting with Amie, Monday, September 9, 4:00- 5:00PM
• Family Movie-tba, Thursday, September 12, 4:00-6:00PM

Open Discussion Notes 1-23-13

Open Discussion Notes

11:15 – 11:45 AM

Moderator: Regina

Recorder: Katherine

Topic for discussion: various topics

1. AARP Tax Help:  begins Feb 2:  Saturdays, 10am-2pm, and Wednesdays, 12-4pm, 1st floor meeting room.
2. Regina gave out a floor map of the YA section and made labels for the YA Graphic Novels
1. Old Comics ie:  Marvel and DC - they are split up and right next to each other on the shelf.
2. New Comics - Medium Graphics
3. Staff only need to make sure ie:  Superman Graphic Novels go with the Superman Graphic Novels - Batman with Batman, etc.
4. Regina will handle the title order and the other details.
5. The only graphic novels that are not included on the YA Floor Map handout are the MANGA Graphic Novels.
3. Floating Items:
1. If there are more than 32 of the same title--FICTION ONLY--these items need to be sent to Friends of HPL.
2. If there are LESS than 32 of the same title--FICTION ONLY--these items need to be sent to other HPL Branches that do not have the title             on their shelves.
3. After an item is scanned- and it says "In Transit Too Long"  It's not in the system - Please Delete It.
4. IF the system says:  No record found- Please Send the item to Friends of HPL.
4. Name That Book / Lone Star List:
1. The Name That Book List is in the Sort Room- above the Picture Book Truck and The Juvenile Fiction Truck.
2. As soon as you get off the elevator on 3R- the shelf right in front of you- the Loan Star List is on that shelf.
3. This shelf includes:
1. Teen Books
2. A Few Juvenile Books
3. One Adult Book- it's a book about Steve Jobs.  There were a bunch of these books- but these books are very popular and are checked out very often.
5. Transferring calls:
1. If transferring call to another person on another floor- please call the person on that floor to let them know there is a call and what that call is about and whos calling.  Then transfer the call up to the appropriate floor.
2. To make informational calls to patrons:  Please use x31880 to make these calls.
3. ALL 3 FLOORS answer phones AND Transfer calls.
4. IF you DO NOT know the information - Please ASK!
6. For customers wanting to reach the Community Center: Use Extension 31897 to connect callers to the Community Center.
7. Making Change: When a customer gets angry when we tell them we cannot make change:  Please let them know that the printer holds print jobs for a couple of hours- during that time they can go get change.
8. For Patrons needing to take exams on-line:
1. If the patron cannot access the website for some reason- IT needs to be called to UNBlock/Override the filter.  The customer fills out the Misclassified Web Site Comment form (on the Intranet under “Policies & Procedures: Collection Development: 4.8 Internet Usage Policy”): “Customers who believe a web site is filtered or unfiltered incorrectly may submit a Misclassified Web Site Comment Form [Exhibit 4.8 (1)].  Adults 18 or older who need unfiltered access for any lawful purpose may request it from a staff member, CIPA Disable Filter Log [Exhibit 4.8.(2)]. Unfiltered access will be granted on a per-search basis.”
2. More time can be added to a patron’s computer time if the patron is taking an online test lasting 2-3 hours or more.