Staff Training Notes 5-13-15

2nd floor conference room, 11:15-11:55AM
1.  Teen Readers Advisory by Jasmine; handout
2.  Excel: Consolidating and Linking Spreadsheets by Pam; handout

Open Discussion Notes 6/11/14

Workroom, 11:15-11:45AM, Recorder: Karen, Moderator: Alice

1. Introduced Shanti from JUN, who will be here for 1 yr while JUN undergoes renovation.
2. Reviewed procedure (handout) for on-the-fly library card registrations during the summer only at KEN when lines are huge:
1. mark with small flags
2. application must be complete and signed
3. enter:
1. name (FIRST, LAST)
2. ALT ID (for adult cards)
3. location code (HOU-KEN)
4. profile (already entered with barcode)
5. birth date (XX/XX/XXXX)
6. address (ADU) or address & parent name and ID (JUV)
7. Notify via (EMAIL/PHONE)
4. put Post-It flag on the application
5. pick up all applications at the end of the day and bring them to the workroom so the on-the-fly applications can be completed before we open the next day.
6. applications must be fully entered before we open the following day.
7. applications must be legible and complete (esp. since the customer won’t be able to answer questions); you can write clearly near the illegible info.
8. handout applications must be
3. How do you convert an online card/application?
1. Two options:
1. No Holds: delete the profile and create a new card
2. Holds: go into Modify User to update; don’t forget to change the expiration date!
2. Take application back to workroom.  PDF of application marked as well.
3. Trying to get portable workstation for lobby

Collection

4. Don’t float stuff we’re getting from other locations, esp. Teen and Juvenile fiction, beginning readers
5. Way to get last of new Teen books for display--all getting shelved because they’re not marked.
1. change display to something maintainable, discuss further at future meeting
6. Need barcodes for holds you can’t find on the shelf when customer comes to pick up so we can send to Circ Admin to investigate.
7. When putting items in bins, please stack them neatly.  Don’t dump in the bin--it wastes space--or overfill the bin because items get broken when the bins are stacked (esp. AV).
8. When loading a cart from bins, put the stuff in order so it’s ready to shelve (including AV, graphic novels, audiobooks).
9. Don’t just dump DVDs on the shelf.  On the 2nd floor, they’re in alphabetical order by letter or by Dewey number (100s).
10. Also sort adult items with adult, juvenile with juvenile, etc. or they end up on the wrong floor.
11. If you don’t finish the cart you’re shelving, don’t leave a partially-finished carts on the floor or downstairs--move the remaining items to a similar cart in the sorting room so they can get shelved on the next cart.

Holds

12. When clearing holds, check the shelf for expired items that were overlooked.  Workflows has already cancelled the expired hold and sent the item on to the next person.  It’s our job to take the item off the shelf and send it on it’s way.
13. In order to extend a hold for a customer (someone who can’t pick up the hold in time), use the “Modify Hold” wizard.  Don’t just write the new date on the wrapper--the software won’t know and will expire the hold anyway.

SRP

14. SRP Updates---supplies are low, exp. coupons, books.  Waiting for restock for prize books, logs.
15. Use the Ready 2 Open time--15 minutes before opening--to restock SRP materials and  to make sure everything is turned on.
16. Not enough time to pick up at night.
17. SRP registration not available on catalog computers--reported to IT Help Desk.
18. No zoo tickets yet.  Need more FLIP coupons too--only sending us 10-15 every week.
1. Can they bring the evaluation form to CMH and get the passes there?  Not sure.
19. Registering groups--do one group registration
20. Keep desk clear for SRP stuff.  Put holds on the shelf behind the desk.
21. Gaming equipment--shut down Wii players on Saturday and remove the disk.  Let them rest over the weekend!

Open Discussion Notes 1-23-13

Open Discussion Notes

11:15 – 11:45 AM

Moderator: Regina

Recorder: Katherine

Topic for discussion: various topics

1. AARP Tax Help:  begins Feb 2:  Saturdays, 10am-2pm, and Wednesdays, 12-4pm, 1st floor meeting room.
2. Regina gave out a floor map of the YA section and made labels for the YA Graphic Novels
1. Old Comics ie:  Marvel and DC - they are split up and right next to each other on the shelf.
2. New Comics - Medium Graphics
3. Staff only need to make sure ie:  Superman Graphic Novels go with the Superman Graphic Novels - Batman with Batman, etc.
4. Regina will handle the title order and the other details.
5. The only graphic novels that are not included on the YA Floor Map handout are the MANGA Graphic Novels.
3. Floating Items:
1. If there are more than 32 of the same title--FICTION ONLY--these items need to be sent to Friends of HPL.
2. If there are LESS than 32 of the same title--FICTION ONLY--these items need to be sent to other HPL Branches that do not have the title             on their shelves.
3. After an item is scanned- and it says "In Transit Too Long"  It's not in the system - Please Delete It.
4. IF the system says:  No record found- Please Send the item to Friends of HPL.
4. Name That Book / Lone Star List:
1. The Name That Book List is in the Sort Room- above the Picture Book Truck and The Juvenile Fiction Truck.
2. As soon as you get off the elevator on 3R- the shelf right in front of you- the Loan Star List is on that shelf.
3. This shelf includes:
1. Teen Books
2. A Few Juvenile Books
3. One Adult Book- it's a book about Steve Jobs.  There were a bunch of these books- but these books are very popular and are checked out very often.
5. Transferring calls:
1. If transferring call to another person on another floor- please call the person on that floor to let them know there is a call and what that call is about and whos calling.  Then transfer the call up to the appropriate floor.
2. To make informational calls to patrons:  Please use x31880 to make these calls.
3. ALL 3 FLOORS answer phones AND Transfer calls.
4. IF you DO NOT know the information - Please ASK!
6. For customers wanting to reach the Community Center: Use Extension 31897 to connect callers to the Community Center.
7. Making Change: When a customer gets angry when we tell them we cannot make change:  Please let them know that the printer holds print jobs for a couple of hours- during that time they can go get change.
8. For Patrons needing to take exams on-line:
1. If the patron cannot access the website for some reason- IT needs to be called to UNBlock/Override the filter.  The customer fills out the Misclassified Web Site Comment form (on the Intranet under “Policies & Procedures: Collection Development: 4.8 Internet Usage Policy”): “Customers who believe a web site is filtered or unfiltered incorrectly may submit a Misclassified Web Site Comment Form [Exhibit 4.8 (1)].  Adults 18 or older who need unfiltered access for any lawful purpose may request it from a staff member, CIPA Disable Filter Log [Exhibit 4.8.(2)]. Unfiltered access will be granted on a per-search basis.”
2. More time can be added to a patron’s computer time if the patron is taking an online test lasting 2-3 hours or more.