New Staff: welcome to Trish from COL and new-to-HPL staff Lauren and Doug. Trish appreciates coming back to KEN
Meeting Room Reservations: ask customers to try to at least estimate number of people who may be attending, so we have something to base the “meeting room used” stats on.
AV Repair Shelf: Temeka is going take over duties from Juli [now being done by Trish. KL].
Printer Settings: please don’t change the printer settings, especially the Delivery printer and the receipt printers. They are configured specifically to work with the software.
Duplicate applications: Before creating a new account, check for duplicates with a name and ID (TDL or TID) search.
Evanced: everyone had turned in their programs for March and they are already in Evanced.
New Procedure for Lost Cards: go to “Modify User” > “Privilege” > Change to “Lost Card” and save. Then open account again and scan in new card number.
Override password in Workflows: Use your Workflows password, not the default one.
Workflows discharge: Don’t use fine-free discharge. Use “Special” > “Discharging Bookdrop” if you need to backdate items. Whenever waiving or reducing a fine, put a note in “Extended Info” to explain and document your action.
When in doubt, always have another person with you.
Appropriate government-issued IDs for library cards are Texas driver’s license and id card, US and foreign passports, US military cards, etc.
Don’t forget to check in returned laptops! Customers will be charged $25/hr late fees, which could block their card.
When holding items at the desk for customers, please include the date, so we can tell how long the item has been sitting there. (Desk holds for 24 hours or less only. If longer, need customer’s account number to hold item and place on hold shelf.)
Jose did a great job helping a Colombian family.
If someone calls for Jose saying she’s his mother, it’s customer who wants to speak to him, not his mom. Take a message.