Meeting Notes 10-24-12

11:15-11:45 AM, Break Room

Agenda

1. Schedule for Saturday Swaps (attached): send Karen an email with your choice ASAP.
2. November Programs (attached)
3. Cleaning demo--what to use for different cleaning problems (Angie)
4. Reporting cleaning problems (Karen)
1. fill out incident report within 24 hours (sample attached) (Intranet: Forms + Documents>Facilities>Incident Report Form
2. save in Incidents folder on G: drive.
3. name file: date-location-your initials-description of incident--name of person involved if applicable.  Example: 10242012-KEN-KL-Excrement in Women’s Restroom
4. email to NL Incidents and Kendall Incidents mailing lists (in Outlook under HPL)
5. print out copy and leave in Pedro’s box
5. Charge problems--what to do when a credit card transaction fails (Nina)
1. if you receive an error message, DON’T resend the transaction--the customer will be charged twice.  Unplug the machine and wait.  The charge slip often prints after a delay (and the customer has left)..
2. After receiving a error message, note on customer’s account that SMM failed, transaction approved, fine paid.
3. Report failed transactions immediately to IT Helpdesk, 31570.
4. Alternative:  offer customers option to process charges using the self-check card swipe (1st floor) or eCommerce on website (2nd, 3rd floors or online).
5. Self-check: customer scans library card, then swipes credit card; for paying total fines only; customer receives receipt.
6. eCommerce: customer or staff logs in to customer account on website; selects all or partial fines to be paid; enters credit card information; prints receipt from Print Center or staff computer.
6. Start planning holiday vacation requests and turn them in soon for following periods: Thanksgiving (Nov. 19-25), Christmas (12/17-25 and 12/24-30).  The library will be open regular hours on Monday, Dec. 31.

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Upcoming Staff Events

• October 25, 9:15-11:15: NL Managers’ Meeting, Central (Karen)
• October 26, 9-10 AM: Open Meeting with Meller Langford, Park Place.  Additional meetings on November 2 (Stanaker, tentative), November 5 (Smith) and November 9 (Vinson)
• October 26: last day of pay period
• October 31, 11:15-11:45: Open Discussion Meeting, 3rd floor conference room; moderator: Juli; recorder: Leona
• October 31: Halloween!  Wear costumes.
• November 7, 11:15-11:45: Program Planning Meeting, Workroom (Karen, Pedro, Alice, Brad, Cosette, Glen, Leona, Pam, Regina)
• November 9: last day of pay period
• November 12: LIBRARY CLOSED (Veteran’s Day Holiday)
• November 14: Program Registration Deadline for December programs (program information also updated in Kendall Library Programs calendar, Room Reservation spreadsheet, and monthly program list in Kendall folder on G: drive)
• November 14, 11:15-11:45: Staff Meeting, Breakroom
• November 16, 8:15-10:15 AM: Youth Services Meeting, Central (Leona, Regina)
• November 22 & 23: LIBRARY CLOSED (Thanksgiving Holiday)
• November 23: last day of pay period

Open Discussion 10-3-13

11:15-11:45 AM, 3rd Floor Conference Room

Moderator:  Albert

Recorder: Juli

Sort machine: 

• Place items in order on cart or through machine.  
• Observe items in bins/address discrepancies errors. 
• Take AV/paperback/etc. bins to proper floors.  
• Be sure to put central items in central bins.  
• If an item is sorted to wrong bin, please put on exceptions cart.  
• Magazines we carry stay, all others go to appropriate branches.  
• Foreign languages we don't carry, send to Central.

Applications: 

• Compare info on application to account.  
• Verify currant address/if not on ID, must provide documentation.  
• Parent's ID must be on application.  
• Name on ID and application must match.  
• Hyphenated/compound names combined to one word.  
• Ask patron to print, must be in ink!  
• If application is not properly filled out, must be redone.  
• Add currant info to account to update.  
• Remove TDL and other blocks when info added.  
• Must have ID#. Read and take action /update pop up messages.  
• Write notes: dates/initials/branch.  
• Mexican consular ID acceptable to verify address if on card, also accepted: Concealed Handgun license, TX Offender ID, Picture Passport, alternative picture ID.  
• Save replaced barcode as note with initials/branch/date.  Enter new barcode.  
• Keep old address as note.  
• Change expiration date if all fines paid.