Open Discussion Notes 7-27-16

11:15-11:45, Break Room
Moderator: Albert
Recorder: Karen

1. Sort Machine:  At end of day do not turn off--just pause, close screen.  Reconnect bins after unplugging.
2. Credit Card Machine:  Use little machine to start credit transactions, then enter rest of info in large machine. Process credit card payment before finishing in Smart Money (to make such charge is accepted before crediting customer).
3. DO NOT turn off printers at workstations.  This creates problems (workroom printers are still not working correctly).
4. We're currently waiting for toner for the workroom printers.
5. Customer Service: the security guard changed a flat tire for a customer on Tuesday, July 26.

Open Discussion Notes 8-26-15

11:15-11:45, Break Room
Moderator: Albert
Recorder: Trish
Attending: Lauren, Albert, Jose, Alice, Karen, Shanti, Jasmine, Alisa, Evin, Iffat, Nina, Temeka, Pam, Katherine, Doug, Trish

1.  Applications.  All applications must be complete (including parents' info on kids' applications).  Make sure birthday, driver's license/ID and signature are there.  Blue or black ink only--no green, purple, pink or other colors.  Check for duplicates before starting an application.

2.  Holds Printers.  Each print job needs to be printed or cancelled before moving on to the next item. When you don't clear the waiting print jobs, they stack up and the next person will have to spend time clearing them from the Virtual to Print Wizard first.  Please do not change or adjust the printer settings on the computers with the holds printers.  It's not necessary to print a new label for delivery items that already have a sticky label.

3. Holds.  When you receive a hold with a sticky label, scan the barcode to notify the system (Sirsi) that the item has arrived at Kendall.  Read all labels for location before putting items on the Hold shelf or in outgoing bins--we've had holds belonging at different locations shelved here.

4. Delivery.  When you're scheduled for Delivery for the day, you can help with other first floor functions, especially after Delivery has been checked in.  Examples: sorting, exceptions, holds needing sticky labels, and customers in the lobby needing help (desk back-up).

5.  Checking in Holds.  Use "Discharge" to check in holds, not "Trap Holds."  Returned items with holds (received at the desk or in Exceptions) should be labeled and shelved ASAP, as customer can see the hold is available and may come to pick it up right away.

6. Location  of Hold Label.  For books, place the label right above the call number label.  For AV, place the label over the side of the case that opens (after verifying the disk(s) are in the vase) high enough from the edge to not cover the barcode.

7. AV Holds with Missing Disks.  When AV holds are received with missing disks, call the supervisor of the location it was sent from, so they can address the problem.

Teamwork will make this happen!

NOTE: See also the post "Holds Printers Update," 8/15/15.  Karen

Open Discussion Notes 11/26/14

Workroom, 11:15-11:45AM         Recorder & Moderator: Leona

1. Obituary assignment- questions and comments were made about the assignment to Alice.
2. Delivery printer- discussion started by Julie.  
1. We don’t have to touch the printer to have it print.  It will give you a hold paper and a blank sheet after scanning the book on hold. Just collect the blank sheets to use again.
2. Also, the cartridge in the delivery computer is overfilled and extra ink is coming out, causing messy copies. Albert was made aware of this problem.
3. Star printer.  Someone is turning off  the star printer at various computers. When it comes back on it prints old jobs (many of them). It should not be turned off or the print jobs should be deleted.
4. Team leaders for the new structure of the library are: Theodora Muokebe, Pedro Fonseca, Patrick Atkins.  Note- They have not started these duties officially, since they are waiting for back-filling promotions that have been made. Shammi will be going working with the foreign language collection.
5. Karen will be gone for two weeks from Dec. 3-17. We are to contact Theodora with any problems.
6. Programs.  
1. Use the program tracker found in the G-drive to list all the programming.
1. The programs in this document do not need to be put in in order- they can be sorted.
2. The Winter Make-&-Take Craft was not in there for Dec.
2. Jennifer Schwartz had sent an email about MLK day, asking for ideas and what we are doing.
3. c. AARP Taxes will begin February through April 15
1. We will be getting less forms this coming year.
2. ii. Eventually the paper forms will be phased out and everything will be done online.
3. iii. The new JK Lasser Tax books have come in.
7. Holiday CD display will be on 2rd floor.
8. Box in the lobby is for the Mission of Yahweh. There is a sign above and on the side with what can be donated. These things are for the homeless and needy families.
9. Need programming meeting in the new year.  
1. Idea- Temeka says people are requesting more food programs like the ones done last summer. Maybe she can do one with Jasmine.
2. Idea- Need ideas for after school programs.