Staff Meeting Notes 10-28-15

11:15 – 11:45 AM, Breakroom

1. Updates from 10/23 CE Managers Meeting (Lauren & Karen)

2. Quality Management System (QMS)--what it is and how to participate (Karen, Lauren); handout: FAQs, File List.  Go to https://sites.google.com/site/dailyprocesses/home.

Quick Notes

• Health Assessment: The last day to complete the assessment is Saturday, October 31.
• CMC: The last day to make a CMC contribution also is Saturday, October 31.
• Learning Link Card (see Learning Link Card Update, 10/15/15).
• Clear Holds List: If there isn’t a list, call the IT Help Desk right away to report the problem; there should be a list for every day, including Saturday and Sunday.  Without a list, you will need to “guesstimate” a pull date--leave time for the item to travel here plus 7 days on the hold shelf--at least 10-11 days to be on the safe side.  When holds expire, they automatically move to the next customer on the list, even if we haven’t pulled them off the shelf, creating problems for customers wanting to pick up a hold still under the previous customer’s name.     
• Holiday Requests:  Early request have been approved.  If you are planning to take time off during the holidays, turn in your request as soon as possible, as dates are filling up.

Upcoming Staff Events

• Friday, October 30: Pay Day
• Tuesday, November 3: SW Managers Team Meeting (Karen)
• Wednesday, November 4: Program Planning Meeting & Management Team Meeting
• Friday, November 6 & 13: Staff Training
• Friday, November 6: Last Day of Pay Period
• Tuesday, November 10: SW Assistant Manager Team Meeting (Lauren)
• Wednesday, November 11: Veteran’s Day - Library Closed
• Friday, November 13: Youth Services Meeting (Leona, Shanti, Nina, Jasmine)
• Friday, November 13: Volunteer Services Meeting (Pam)
• Friday, November 13: Pay Day
• Wednesday, November 18: TLA A-Z Webinar: Working with Volunteers
• Wednesday, November 18: Open Discussion Meeting
• Friday, November 20: Last Day of Pay Period
• Thursday, November 26: Thanksgiving Day - Library Closed
• Friday, November 27: Day after Thanksgiving - Library Closed

Agenda for Staff Meeting Tomorrow

 Kendall Staff Meeting

October 28, 2015, 11:15 – 11:45 AM

Breakroom

1. Updates from 10/23 CE Managers Meeting (Lauren & Karen)
2. Quality Management System (QMS)--what it is and how to participate (Karen, Lauren); handout: FAQs, File List.  Go to https://sites.google.com/site/dailyprocesses/home.

Quick Notes

• What you need to know about Learning Link

Open Discussion Meeting Notes 10/21/2015

In Attendance: Lauren, Albert, Jose, Iffat, Alice, Janalyn, Doug, Alisa, Nina, Temeka, Kathrine, Shanti, Pam, Leona, Trish, Karen

Note Taker: Trish
Moderator: Lauren

- The sorter will be fixed.  The barcode scanner will be removed as well as the receipt printer.  The sorter will now read RFID tags and any items that are not tagged will go into the exceptions bin.  There will be no voice!

- Blinds must be open at night.  If the blinds are not functional, just leave them open as much as possible.

- Holds are still being put on our shelf that belong to other branches.  Please pay close attention when shelving holds.  Keep items going to other branches separate from KEN items both when you are paging and when you are doing delivery/exceptions.  Expired holds must be cleared first thing in the morning and we should be checking the holds shelf for old holds just to be sure they are being sent out as necessary.  There have been issues with the clear holds list, LMS is aware.

- A-Z webinar is asking for a $25 payment and we can't pay for it, so do not take the most recent A-Z webinar.

- Please make sure customers in the meeting rooms and study rooms are leaving 15 minutes prior to closing.  Make announcements at 30 minutes, 15 minutes, and at closing and make sure the people in rooms are aware of the closing time well in advance.

- Make sure to give customers the new room reservation guidelines when they reserve a room.  Customers may make up to 6 reservations in a 90-day period, but they must fill out a separate reservation form for each reservation.

- Make sure to make tallies on the stats sheets!  This week is door count week, so it is very important but we should always be diligent about making tallies and keeping track of our activity on every floor.

- Jose went above and beyond in customer service with a customer on Monday.  Go Jose!

- Iffat did 3-tier work on Monday night, taking care of delivery, exceptions, and the sorting room.  Go Iffat!

- Name That Book contest is very intense right now.  Leona has a list that will be on 3rd floor and in the sorting room to make locating these items easier.  You can also print out a list for customers by going to the HPL kids page.

- CMC team still needs help with the festival at Central on Friday, October 30th.  Let us know if you'd like to participate.

Staff Training Notes, October 2 & 9

The Art of the Reference Interview
Presented by Alice & Leona (Karen on 10/9)

Slides and Handout provided by the Idaho Commission for Libraries, 2010 at libraries.idaho.gov/page/able (under ABLE Courses, scroll down to Public Services Sequence, 1. The Reference Interview).  If you missed the training, you can complete the online version and submit the certificate of completion to Karen for credit.

NOTE: All ABLE courses which you take online are pre-approved by HPL Training for training credit.  Go to training.houstonlibrary.org/online-training for details.