Open Discussion Notes 10-19-16

Break Room, 11:15-11:50AM
Moderator: Trish
Recorder: Leona
Present: Alice, Alisa, Chris, Iffat, Jasmine, Karen, Kathrine, Leona, Melinda, Nina, Pam, Trish, Valentin.

1. Pumpkin Carving Contest at CMC Fall Festival at CEN on Friday, Oct. 28.  $5 entry fee, ideas welcomed.  We have two pumpkins--one ugly one, one beautiful one--plus assorted smaller pumpkins to attach/decorate and other supplies.  The carving should be ready by Thursday evening so Karen can deliver it when she goes to the CE Managers Meeting Friday morning.
2. Staff Development Day was a win according to the KEN staff.  Esp. popular--gift cards and other prizes, presentation from HEB, info about lending hotspots, location at JIB, seeing colleagues from other locations.
3. Work at giving great customer service, as talked about in the HEB session at SDD, esp. the element of surprise and random acts of surprise.
4. Remember all books with yellow labels are not to be discarded.  Please p ut them in the float bins.  These are leased items and need to be returned when we don't need them or they're in poor condition.
5. Classics that are cataloged can be put on the the shelves with other cataloged items.  Non-cataloged classics still go on the designated shelves by the restrooms.
6. Please log all "orphan" items (those belonging to non-HPL libraries).  Do not put them in the Lost & Found bin.
7. When pulling items to float, please discharge them first to make sure there are no holds and they're off the customers' accounts.  Check the condition too--items in poor condition should be discarded, not floated.
8. When the picture book bin on the sorter fills up, the overflow will go into Bin 9.  If you can scan the book on the RFID pad, it doesn't need a new label. Karen is going to see if we can get Bin 9 changed to an overflow bin for picture books.
9. Pam asks us to save all small empty water bottles for her New  Year's Eve kids party--she's using them to make noisemakers.  She'll put a bag in the break room for collection.

Staff Meeting Notes 5-6-15

11:15 – 11:45 AM, 2nd floor conference room

1. Updates from Managers Meeting
2. Opening/Closing Checklist (Lauren)
3. Staff Development Day (Lauren)
4. Training: SRP Registration for FY15 (Leona); handout

Quick Notes

• HEAR Year Ending Soon: We have about 6 more weeks to collect statistics and documentation for this year’s reviews.  Karen and Lauren will start preparing year-end reviews in the beginning of June and meet individually with everyone starting June 18.  All reviews must be completed, signed, and locked by the close of the fiscal year on June 30.  And it’s not too soon to start thinking about your FY16 SMART goals--the new review period begins Monday, July 1.    
• Voids in Smart Money Manager: Once you begin to “Check Out” a transaction, you cannot void or reverse the process.  The TeleCheck machine (which processes checks and credit card payments) can void/reversel transactions (see attached handout) but once you submit the type of payment and amount in Smart Money, it cannot be reversed.  Handouts: Smart Money Manager and How it Works, TeleCheck-Payment Type Process.
• Smart Money Training: Please sign up for one of the SMM trainings scheduled in June and let me know which date, location and time you would like to attend so I can add it to the calendar/schedule.  See emails from Laurie Covington and Lauren on May 2,
• Texting and Music in Public Service Areas: Texting and listening to music in public service areas is not appropriate because it distracts you from paying attention to customers’ needs.  Texting or listening to music when customers are around tells them you’re not available or interested in helping them.  These activities need to be done in non-public areas or during non-public hours with the volume turned down low enough so you can hear someone speaking to you.  
• Workroom Doors: Make sure workroom doors are closed before public opening hours.

Upcoming Staff Events

• Friday, May 8: Last day of Pay Period
• Saturday, May 9:  April Monthly Report due
• Wednesday, May 13: Staff Training Meeting
• Friday, May 15: Pay Day
• Saturday, May 16: Children’s Book Celebration at Central (Leona)
• Wednesday, May 20: Open Discussion Meeting (need moderator and recorder)
• Friday, May 22: Last day of Pay Period
• Monday, May 25: Memorial Day, library closed
• Wednesday, May 27: Tech Training Meeting/ Management Team Meeting
• Friday, May 29: CE Managers Meeting (Karen, Lauren)
• Friday, May 29: Pay Day