Staff Training May 6 & 27

Kendall Staff Training

E-resources 5/6/16

Presented by Jasmine Zelaya

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Overview: Navigating e-resources on the HPL Website

E-books

We offer thousands of e-books including fiction, nonfiction, graphic novels and comic books for all age groups through Overdrive, Axis360, Hoopla, ComicsPlus, Ebsconet and Gale Virtual Reference Library.

Audiobooks

Listen on your computer or on your mobile device. New titles are added regularly or explore classics. Available through Overdrive, Axis360, Hoopla and OneClickDigital.

Music

Freegal and Hoopla offer a wide selection of songs that include latest hits, classics, world music and more.

Video

Stream (or download) films, TV shows, documentaries, instructional and educational videos from Hoopla and Overdrive.

Mobile apps are available for Overdrive, Hoopla, Freegal and OneClickDigital. These and ComicsPlus are available on the HPL app. Check your app store or marketplace for more info. All apps available for free.

Get the complete handout.

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Practice/Assignment (due in two weeks):

1 Create an account with one of the ebook/ eaudiobook hosts.

2. Check out one item.

Staff Meeting Notes 12-2-15

11:15 – 11:45 AM, Breakroom

1. Updates from 11/20 CE Managers Meeting (Lauren)
2. Training: Rules Revisited--Library Rules, Meeting Room Guidelines, ADA Guidelines, Open Carry FAQs (Karen)
1. Library Rules: Website, http://hpl.lib.tx.us/library-rules-policies; 1-page handout, https://hplnet.houstonlibrary.org/forms/15_Library_Rules_FINAL.pdf [updated link, also updated on Kendall blog.]
2. Meeting Room Guidelines: http://hpl.lib.tx.us/sites/default/files/neighborhood_libraries.pdf
3. Open Carry FAQs (from the Texas State Library & Archives Commission) & Notes from COH OPen Carry Forum 11/4/15: https://www.tsl.texas.gov/ld/pubs/ocpublic.html

Quick Notes (from SW Managers Team Meeting 12/1/15)

• Keep bookend on each shelf.  If no room, shift or float items to make space.
• Use standard HPL email signature format.  It should include the HPL logo, disclaimer and Citizensnet info (in your desktop email and Outlook Web Access).  See Karen or Lauren if you need help setting this up (or go to http://houstonlibrary.org/hpl-brand/internal-documents/email-signature):
• Email: also use plain pages, no “stationary” or decorated backgrounds.
• Emails sent to all staff emails must be approved first by Michele Gorman (for Customer Experience).
• If you are planning to retire or resign in the near future, please let Karen or Lauren know as soon as possible so we can notify CE Administration about filling your position.
• Badges must be worn and visible in public areas and workrooms when you’re on the clock.
• Building lights should be turned off at night.
• The private line number should always be answered using the standard greeting (and should always be answered).  
• Customers who want to check out a book they just returned are welcome to do so (if there are no holds for it).  There is no “24-hour rule”  that requires a book must be returned to the shelf first before it can be checked out again.
• If there’s no Clear Holds report in the morning, notify the IT Help Desk, then pull books that are dated 14 days or more.
• Axis360 training is required for all front-line staff by December 18.  Notify Karen or Lauren when you have completed the training.

Upcoming Staff Events

• Friday, December 4: Last Day of Pay Period, Timecards approved at 5:30PM
• Friday, December 4 & 11: Staff Training--Basic Word  (Pam)
• Friday, December 11: Pay Day
• Wednesday, December 16:: Open Discussion Meeting
• Friday, December 18: Last Day of Pay Period, Timecards approved at 5:30PM
• Thursday, December 24: Christmas Eve - Library closed
• Friday, December 25: Christmas Day - Library closed
• Friday, January 1: New Year’s Day - Library closed

Staff Training Notes 3-18-15

PART I
HPL Kid's Page
Presented by Leona
Overview: The Kids Page on the HPL website has a variety of resources for children to use in the library and at home. This training will be an overview of the resources on that page.
Leona's Complete Handout

PART II
Introduction to Excel                                                                                    
Presented by Pam
Overview: After completing this lesson, you will be able to:
· Identify the components of a spreadsheet.
· Enter data into a spreadsheet.
· Perform basic mathematical tasks in a spreadsheet.
· Insert charts in a spreadsheet
Pam's Complete Handout

Tech Training Notes 2-4-15

EBooks & Hoopla
Presented by Jose

Today we created  a Hoopla account and also placed e-books on hold with Overdrive 

All what we needed was a library card and also a valid email address
we were able to check out a Music CD for 7 days
Things have changed for good with Overdrive and Hoopla 
Hoopla
https://www.hoopladigital.com/home 
Before we were able to check out only 4 items a month now its 8 items (Movies, music, audio books and tv series) 
Overdrive 
http://hadc.lib.overdrive.com/02B86BB2-2C60-4C36-9EEB-87859EEBB603/10/50/en/Default.htm
Before only "5 at a time" now you can a check out a maximum of "10 items at a time"
all what you need with overdrive:

1. a library card
2. an email to get notifications for books on hold 
3. download the app if you have a tablet or smartphone (you still can read book thru the browser if you don't have a tablet or don't have access to one)

Let me know if you need any help or questions (shot me an email)

Jose.- 

Staff Meeting Notes 4-2-14

11:15 – 11:45 AM, Breakroom

1. Event Updates (Karen)
1. Systemwide Door Security from Planning & Facilities Division: “At no time shall secured doors be left propped open and unattended, or in any way left unsecured and unattended” (handout).
2. From NL Managers’ Meeting: Updates from Financial Services (handout).
3. New Digital Content Provider--Hoopla (handout).
4. Reporting Sorter problems.
5. Customer complaint about noise on the 3rd floor.
6. Sign-up Sheet for Open Discussion Meeting moderators and recorders.
2. Accelerated Reader Training (Leona)
1. See handout for information and assignment details.
2. Email the completed assignment to Meg by Friday, April 11.

Quick Notes

• Don’t forget to mark directional and reference questions answered on the stats sheet at each desk.  No marks=no more staff.
• Clean up your dishes in the break room sink.  Teamwork is cleaning up after yourself so your team members don’t have to.
• Check in Drive-Up holds correctly.  Customers will not be notified if the items are not checked in.
• After checking in holds from the paging list, mark the ones you didn’t find “missing” so your coworkers don’t have to keep looking for them.
• Shelve Delivery items that have been checked in by the end of the day or the end of your shift, so customers and coworkers can find them.
• Fill out “Out of Order” signs completely so the rest of us know what’s going on.

Upcoming Staff Events

• April 11: Last day of pay period
• April 12: Last day for AARP Tax Help   
• April 16: Open Discussion Meeting
• April 7-11: New Employee Orientation @ CEN
• April 20: Easter
• April 24: NL Managers’ Meeting @ CEN
• April 25: Sirsi Symphony Training @ CEN
• April 30: Staff Meeting

Meeting Notes 4-10-13

April 10, 2012, 11:15 – 11:45 AM, Break room

1. Spring Door Count (Alice)
2. Ebooks for All website (Chris)
3. Meet New Employees: Trish, Temeka, Sharon, Jose (Karen)

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Upcoming Staff Events

• April 12: Last day of pay period
• April 15: Last Day for Open Enrollment
• April 13: Last day for Tax Help
• April 15-20: Door Count
• April 17: Open Discussion meeting
• April 19, 8:15-10:15, Youth Services Meeting (Leona, Regina)
• April 19, 10-12: Volunteer Appreciation Ceremony (Pam)
• April 25, 9:15-12: Manager’s Meeting (Karen)
• April 26: Last Day of pay period
• May 1: Staff Meeting

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Remaining April Programs

Kendall Neighborhood Library – Adults

Kendall Bee Quilters  

Mondays • 1:00 PM – 3:00 PM

Kendall Book Club

Thursday, April 23 • 1:00 PM – 2:30 PM

Kendall Neighborhood Library  - Adult  Computer Classes

Computer Basics I & II

Thursday, April 11 • 3:00 PM - 5:00 PM

Intro to MS PowerPoint 2007

Thursday April 11 • 10:30 AM – 12:30 PM

Thursday April 18 • 3:00 PM – 5:00 PM

 

Digital Photography

Thursday, April 23 • 10:30 AM – 12:30 PM

Computer Help Session

Saturday, April 6 • 10:30 AM – 12:30 PM

Getting to Know Your Gadgets: eBook Open House

Tuesday, April 23, & 30 • 3:00 PM – 5:00 PM

Intro to MS Word 2010

Wednesday, April 17 • 12:30 PM – 2:30 PM

MS Outlook 2010

Wednesday, April 10 • 12:30 PM – 2:30 PM

Thursday, April 25 • 3:00 PM – 5:00 PM

Social Networking

Tuesday April 30 • 10:30 AM – 12:30 PM

Computer Security

Wednesday, April 10 • 5:30 PM – 7:30 PM

Work Skills: Creating a Resume/ Resume help

Saturday, April 13 • 10:30 PM – 12:30 PM

Open Job Lab

Saturday, April 13 • 2:00 PM – 4:00 PM

Intro to MS Access

Wednesday, April 17  • 5:30 PM – 7:30 PM

Advanced MS Word 2010

Thursday, April 18 • 10:30 AM – 12:30 PM

Intro to MS Publisher

Wednesday April 3 • 12:30 PM – 2:30 PM

Intro to MS Excel

Wednesday April 24 • 12:30 PM – 2:30 PM

Saturday April 20 • 10:30 AM – 12:30 PM

Intermediate MS Excel 2010

Wednesday April 24 • 5:30 PM – 7:30 PM

Advanced MS Excel 2010

Thursday, April 25 • 10:30 AM – 12:30 PM

Saturday, April 27 • 10:30 AM – 12:30 PM

Kendall Neighborhood Library – Teens

Teen Video Game Time

Monday, March 11, 18 & 25 • 4:30 PM-6:30 PM

Beginner Origami

Tuesday, March 12 • 4:15 PM-5:00 PM

Advanced Origami

Tuesday, March 26 • 4:00 PM-5:00 PM

Teen Movie Time

Tuesday, March 19 • 3:30 PM-5:30 PM

Kendall Neighborhood Library – Children

Toddler Story Time

Tuesdays • 10:30-11:00 AM

Tuesdays – 11:30-12:00

Preschool Storytime

Wednesdays – 12:30-1:15pm

Babytime

Thursdays • 11 AM – 12 PM

Babytime: Baby Yoga

Fridays • 2:30-3:00 PM

R.E.A.D (Reading Education Assistance Dogs)

Saturday, April 20 – 2:00-3:00pm

Earth Day Craft

Wednesday, April 10 – 4:00-5:00pm

Kendall Book Mania Club

Wednesday, April 24 – 4:45-5:45pm

Meeting Notes 5/30/12

11:15-11:45 AM, Break Room

AGENDA

1.    Updates from NL Managers Meeting 5-24-12:

1.        Steve Hill, Communications Dept, Service Area Maps and Customer Survey:

·         During June, each NL location will have a map of Houston for customers to use a push pin to mark where they live (in order to update each NL’s service area).

·         Customers will also be asked to fill out a brief paper (or online) survey asking for their feedback about HPL services.  Encourage customers to use the online survey (easier to tabulate). 

·         Maps need to be in a monitored location so push pins don’t become a danger to children.  [suggest 2^nd and 3^rd floor desks—lobby too crowded. KL]

·         Maps, easel(s), and surveys will be delivered next week.

2.       Kindle Fire for Staff Training.  NL Admin has purchased 36 Kindle Fires with book sale funds, 1 for each location for staff training.

·         Item will have G# and barcode so it can be checked out to staff members for a 2-week period.

·         Dr. Lawson wants everybody on the staff to be familiar with ebooks and the new mobile app so we all can help customers with their questions.

·         Ebook training—2 at Kendall (May 25 and June 1), 3 hours (2 hours training, 1 hour hands-on practice). 

3.       Counterfeit Bills.  Mike demonstrated the difference between a counterfeit and an authentic $10 bill.  Financial Services has received several counterfeit bills under $20 and asked all staff to check every bill $5 and up.

4.       Jason Stephens, Planning & Facilities: brochure holders for Voter Registration Forms

·         All Texas libraries required by state law (Texas Election Code, Section 20.001) to make voter registration forms available to their customers and to mail them, if requested by the customer.  Each adult applying for a PowerCard should be offered a Voter Registration Form.

·         Staff is not expected to verify customer’s information or to help customers fill out forms.  To answer questions, go to the Harris County Tax Assessors Office, Voter Registration (http://www.hctax.net/voter/acquirevoterapp.aspx) or the Texas Secretary of State (http://www.sos.state.tx.us/elections/voter/reqvr.shtml).

·         If requested, staff can put completed forms (which are postage-paid) in the outgoing mail box for pick up.

·         At Kendall: in addition to the forms at the desks on each floor, additional forms (both English and Spanish) are in brochure holders in the 2^nd and 3^rd floor Print Centers.

5.       New Substitute Guidelines

·         Substitutes can only be requested when staffing levels fall below established minimum level [posted on Quick Links page

·         For vacation requests, staff must switch Staurdays with a co-worker.  Substitutes may only be requested to fill unexpected absences.

·         Substitutes must be requested only for hours the library is open to the public, minimum 4-hour shift.

·         See CSS section on Quick Links blog for revised guidelines and request form.

6.       NL Administration offices are moving from Marston to the 6^th floor of Central (old HALS suite) June 11.  Other moves from Marston:

·         Collection Development is moving in the Library Materials Services area by June 6

·         Financial Services is moving into the former Collection Development office on the Concourse level by June 6.

·         Communications department is moving to the former ILL space (already moved?).

·         Human Resources is moving to the former Program staff office on the 4^th floor of Central by June 11.

2.    eBook Training, May 25 & June 1

3.     SRP begins next week (see June/July Program Calendar).
4.  Ready 2 Open: Everyone has this on his or her schedule 15 minutes before we open to the public, meaning everyone is on the floor making sure everything is turned on, checked in, straightened up, and ready for customers.