Open Discussion Meeting Notes 10/21/2015

In Attendance: Lauren, Albert, Jose, Iffat, Alice, Janalyn, Doug, Alisa, Nina, Temeka, Kathrine, Shanti, Pam, Leona, Trish, Karen

Note Taker: Trish
Moderator: Lauren

- The sorter will be fixed.  The barcode scanner will be removed as well as the receipt printer.  The sorter will now read RFID tags and any items that are not tagged will go into the exceptions bin.  There will be no voice!

- Blinds must be open at night.  If the blinds are not functional, just leave them open as much as possible.

- Holds are still being put on our shelf that belong to other branches.  Please pay close attention when shelving holds.  Keep items going to other branches separate from KEN items both when you are paging and when you are doing delivery/exceptions.  Expired holds must be cleared first thing in the morning and we should be checking the holds shelf for old holds just to be sure they are being sent out as necessary.  There have been issues with the clear holds list, LMS is aware.

- A-Z webinar is asking for a $25 payment and we can't pay for it, so do not take the most recent A-Z webinar.

- Please make sure customers in the meeting rooms and study rooms are leaving 15 minutes prior to closing.  Make announcements at 30 minutes, 15 minutes, and at closing and make sure the people in rooms are aware of the closing time well in advance.

- Make sure to give customers the new room reservation guidelines when they reserve a room.  Customers may make up to 6 reservations in a 90-day period, but they must fill out a separate reservation form for each reservation.

- Make sure to make tallies on the stats sheets!  This week is door count week, so it is very important but we should always be diligent about making tallies and keeping track of our activity on every floor.

- Jose went above and beyond in customer service with a customer on Monday.  Go Jose!

- Iffat did 3-tier work on Monday night, taking care of delivery, exceptions, and the sorting room.  Go Iffat!

- Name That Book contest is very intense right now.  Leona has a list that will be on 3rd floor and in the sorting room to make locating these items easier.  You can also print out a list for customers by going to the HPL kids page.

- CMC team still needs help with the festival at Central on Friday, October 30th.  Let us know if you'd like to participate.

Open Discussion Notes, 1-22-14

Breakroom, 11:15-11:45

General Reminders

·         Remember to un-forward the phone on 2^nd floor in the morning. (AEB)

·         Tax Help starts on February 1 – Saturdays 10-2; Wednesdays 12-4 (MH)

·         When assigned to the book drop, please help the sorter clear the bins before leaving the first floor. (NO)

·         Report to Bookdrop and Sort at the top of the hour. If you’re the sorter, let the Lobby/DU team know if you’re taking a break. (NO)

·         If possible, as a courtesy, call and let the person you are relieving know if you are caught on another desk. (TD)

·         When checking in delivery, use TRAP HOLDS. Many DRV-UP items are still not being made available properly. (AEB)

·         Check the schedule often because changes are sometimes made throughout the day. Meg will make an effort to communicate these changes as well. (AB/MH)

·         Via Juli and Jose, we have Spanish/English translation for instructions for logging onto the computers, as well for general information to use at our reference desks. See Juli if you would like something added to the list. (JK)

Circulation reminders

·         Remember to check for existing accounts. Pay attention to middle names and DOBs. Search by both Alt ID and Name! (NO)

·         Please use the Lost Card wizard to mark a card lost and issue a new card. See Nina if you need additional help with this. (NO)

·         ALWAYS put a note in the customer’s account, and remember to READ notes that are already in accounts. (NO)

·         When you are assigned to clear holds, clear the Hold Shelf completely. This means clear the D/U carts and the A/V cart, too. (AEB)

·         When noting a lost card, please put the date AND time the report was made (or new card was issued). (AD)

Children’s updates and reminders (LH):

·         Please make sure FLIP kit surveys are filled out completely before giving out the CMH pass.

·         There are additional FLIP kits inside the yellow dog house. Replenish as necessary.

·         SRP scheduling will be soon – if you have any performer suggestion or would like to assist with a particular event, let Leona know.

·         A copy of the Name That Book list for K-2 will be placed downstairs in the sort room so we can try to catch a few of those holds.