February 5, 2014, 11:15 – 11:45 AM, Breakroom
- Event Updates (Karen)
- Monthly Stats
- Circulation: 27, 629 (#2; Stella Link 30,921)
- Computer Use: 2,399 (#10; Carnegie, Park Place, Alief, Walter, Stella Link, Frank, Robinson, SW Express, Vinson)
- Self Check: 7,029/ 34.3% (#3; Stella Link 21,836; Alief 7,332)
- Holds: 4,657 (#2; Stella Link 5,190)
- Training Opportunities:
- KEN Monthly Staff Meetings, 11:30-11:45 + assignment:
- Feb 5: Consumers Reports (Alice)
- Mar 5: Reference USA (Alice)
- Apr 2: tba (Pam)
- Apr 30: tba (Pam)
- May 28: SRP Registration (Leona)
- Jun 25: tba (Leona)
- Sirsi Symphony: 9AM-1PM, Concourse Computer Lab, 2/28, 3/28, 4/25, 5/23
- Staff Training Portal: 10-11 AM, 6th floor training room, 3/19, 5/21, 7/16, 9/17, 11/19
- NEO: 9AM-12PM, 2/10-14, 4/7-11, 6/9-13, 8/11-14, 10/13-16, 12/8-12
- Online course from TSL: Providing Excellent Customer Service While Dealing With Real People. For more details and to register, please click on this link: https://www.tsl.texas.gov/customerservice. Please seek supervisorial approval prior to registering.
- HPL Training Calendar: https://sites.google.com/site/hplstafftraining/formaltraining/calendar
- Announcements:
- New GSD Building Maintenance staff: Patrick Broussard, 7AM-4PM, M-F
- Accepting applications for Customer Service Substitutes online (handout)
- Overriding CD limits for customers
- Consumers Reports Training (Alice)
- See handout for information and assignment details.
- Email the completed assignment to Karen by Friday, Feb. 14.
Upcoming Staff Events- Feb 1: AARP Tax Help starts: Wed 12-4, Sat 10-2 (through Sat, Apr 12)
- Feb 4: 2014 SRP Programs due
- Feb 5: Stats and Monthly Report due
- Feb 10-14: NEO Training @ CEN
- Feb 12: March programs complete in Evanced, Calendar and Room Reservations
- Feb 12: Staff Appreciation Pizza Party
- Feb 15: Last day of pay period
- Feb 19: Staff Open Discussion Meeting
- Feb 27: NL Managers Meeting @ CEN
- Feb 28: Last day of pay period; Sirsi Symphony Training @ CEN