Staff Meeting Notes 5-14-14

11:15 – 11:45 AM, Breakroom

1. Updates from NL Managers Meeting  (Karen)
2. Training: Sprocket Work Orders (Meg & Karen)

Quick Notes

• Use the HPL 3-part greeting when answering all phone calls.  The greeting is “Thank you for calling the Houston Public Library system.  This is the Kendall Neighborhood Library.  How may I help you?”
• Don’t forget to stay on the line when you’re transferring a call to to make sure the call goes through.
• When you’re filling a bunch of holds at the same time, be very careful to wrap the item with the correct customer’s name.  We had 10 items last week wrapped with the wrong name and it’s almost impossible to fix.
• If a customer is checking out and the account is expiring within 3 weeks, please renew the account so the customer can enjoy the full checkout period.
• When a customer signs up online, use “Modify User” to add the card number and update the the temporary account.  Use “  “ to delete multiple online registrations for the same person.  Remember, 1 person = 1 library card account.
• Please do not turn off the 3M pad.  We tend to forget that we turned the pad off.  The RFID tags are more effective when the tag readers are turned on.
• When processing holds, use TRAP HOLDS to fill the request.  A patron arrived at the Drive-up window to pick up her 3 available holds and was surprised to discover she actually had 9 ready (but 6 had not been checked in correctly).     
• Please rinse dishes and food scraps into the right sink, where the garbage disposal is located.  Rinsing food scraps in the left sink will clog the drain.

Upcoming Staff Events

• Friday, May 16:  Last day for “Give ‘Em the Pickle” training
• Saturday, May 17:   Children’s Book Celebration, Central (LH)
• Thursday, May 22: NL Managers Meeting, Central (KL)
• Friday, May 23: Last day of pay period; timecards approved at close of business.
• Monday, May 26: Memorial Day, Library Closed
• Wednesday, May 28: Staff Meeting
• Friday, May 30: Payday
• Monday, June 2: First day of Summer Reading Program
• Monday, June 30: Deadline for completing Executive Order 1-50: Workplace Discrimination and Harassment Annual Training.

Meeting Notes 3-6-13

Kendall Staff Meeting Agenda

March 6, 2013, 11:15 – 11:45 AM

Breakroom

Kendall Blog Easter Information Hunt
Each staff will take turns pulling a question which has an answer that can be found on the blog. The staff person that pulls the question will try to show everyone where to find the answer on the blog. If the staff person does not know where to find the answer all staff will be able to assist in helping their co-worker find the answer.


Feel free to ask any questions about the information being sought and suggest any input you may have to improve the blog.

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Reminders/Updates:
-Programs for April must be in by March 13th.
-1040 Instruction Booklets are available.
-Extra IRS forms are stored in the 1st floor meeting room.
-Children DVD’s will begin to be stored in ALL-Circ Machines on second floor soon.

Questions:
Where can I find a list of the dates and books of upcoming adult book clubs?

Where can I find the phone number to coin copiers?

Where can I go to suggest a topic for the open discussion meeting?

Where is the link for the different logins/passwords for different equipment?

Where can I find information on how to send a laptop to IT?

Where can I find past daily schedules?

Where can I find information on the new ILL procedures?

Where can I find the meeting room reservation form the public needs to fill out?

Where can I find information on a patron refund request?

Where can I find the new TexShare application that needs to be sent downtown?

Where can I find instructions on sending in a sprocket?

Where can I find maps of the different floors?

Where can I find a performer evaluation form?

Answer Key

Meeting Notes, 11-14-12

11:15-11:45 AM, Break Room

Agenda

1. Schedule for Saturday Swaps (attached): send Karen an email with your choice ASAP.
2. December Programs (below)
3. Holiday closings: Thanksgiving (Nov. 22 & 23), Christmas (Dec. 22-25), New Year’s Day (Jan. 1).  We will be close at 6 PM on Monday, Dec. 31.
4. Updates:
1. New Sprocket interface (handout)
2. CollHQ--collection management software
3. HEAR training
5. Holiday party(s):  when?  what?  who? [Wednesday, Nov. 21, 11:15 am, $5 to Nina for meal]

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Upcoming Staff Events

• November 16, 8:15-10:15 AM: Youth Services Meeting, Central (Leona, Regina)
• November 16, 9-10 AM: Meeting with Meller Langford, 1st floor meeting room
• November 22 & 23: LIBRARY CLOSED (Thanksgiving Holiday)
• November 23: last day of pay period
• November 28, 11:15-11:45: Open Discussion Meeting
• November 29, 9:15-12:15, NL Manager’s Meeting (Karen, Pedro)
• November 30, 9-12, TitleSource Training (Leona, Regina)
• December 4: HEAR Training (Pedro)
• December 11: HEAR Training (Karen)

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December Programs
Kendall Neighborhood Library – Adults

Kendall Bee Quilters
Mondays • 1:00 PM – 3:00 PM (No program Monday, December 24)
Join our weekly quilting bee, where we share new fiber projects and work together to create a special quilt. 1st Floor Meeting Room.

Getting to Know Your Gadgets: eBook Open House
Wednesday, December 5 • 5:30 PM-7:30 PM
Learn how to use e-books from the Library's collection.  We'll show you how to search for titles and authors and download them to your particular device.  2nd Floor Conference Room
 

Kendall Neighborhood Library  - Adult  Computer Classes

Windows 7 Basics
Saturday, December 1 | 10:30 AM-12:30PM
Explore new ways to help you speed through everyday tasks. Learn how to find and manage your files using Windows 7.

Computer Basics 1  
Tuesday, December 4 I 10:30 AM-12:30 PM
This course explains the main parts of a computer, the keyboard, and how to use the mouse. It also defines common computer terminology such as program, data, network, etc.  2nd Floor Conference Room

Intro to MS PowerPoint 2007
Wednesday, December 5 I 12:30 PM-2:30 PM
Saturday, December 22 |10:30 AM-12:30PM
This course explains the basic functions of presentation program, how to create a presentation, and add graphics and multimedia to a presentation. Students will also learn to identify the various options available to print your presentation in different formats. 2nd Floor Conference Room

Computer Basics 2  
Thursday, September 6| 10:30 AM-12:30 PM
This continuation of Computer Basics explains the features of different computers and the role of memory. It describes different types of productivity, communications, educational, and entertainment programs.  2nd Floor Conference Room

Digital Photography
Thursday, December 6| 3:00 PM-5:00 PM
This course explains the various characteristics of digital photography. It describes the benefits, features, and workings of a digital camera. Students will learn how digital images can be managed and edited. It also explores the features of different types of printers that are available for printing photos. 2nd Floor Conference Room

Computer Help Session
Saturday, December 8 I 10:30 AM-12:30 PM
2nd Floor Conference Room

Internet Basics 1
Tuesday, December 11 | 10:30 AM-12:30 PM
Explore the Internet and find out how a "browser" works.  We will also show you how to search and find reliable information online.  2nd Floor Conference Room

Internet Basics 2
Wednesday, December 12 | 12:30 PM-2:30 PM
This course explains what email is and how to use it. It also explains the features of online communities and how instant messaging works.  2nd Floor Conference Room

Intro to MS Word 2007
Wednesday, December 12 |5:30 PM-7:30 PM
Tuesday, December 18 | 10:30 AM-12:30 PM
Wednesday, December 19 |5:30 PM-7:30 PM
This course explains the basic tasks that you can perform by using a word processor. Students will learn to work with text, tables, and pictures. Students will also learn how to use language tools. 2nd Floor Conference Room

Social Networking
Thursday, December 13 I 10:30 AM-12:30 PM
Let our experts show you how you can connect with friends and advertise your business using Facebook, Twitter, LinkedIn and other social networking websites. 2nd Floor Conference Room

Computer Security
Thursday, December 13 I 3:00 PM-5:00 PM
This course explains the need for protecting your computer hardware, software, and electronic data from damage, loss, and theft. Students will learn about the various solutions and devices that can be used to protect the data on computer. It also introduces some common best practices to protect the operating system, software, and data on the computer. 2nd
Floor Conference Room

Work Skills: Creating a Resume/ Resume help
Saturday, December 15 | 10:30 AM-12:30 PM
This session is a relaxed setting where you can create a resume with or without help from staff. If you have a resume, staff can help you update it. 2nd Floor Conference Room

Open Job Lab
Saturday, December 15 | 2:00 PM-4:00 PM

Intro to MS Access
Wednesday, December 19 | 12:30PM-2:30 PM
This course explains the basic tasks that you can perform by using a database program. Students will learn how to create and use a database. In addition, students will learn how to generate various types of reports by using queries. 2nd Floor Conference Room

Advanced MS Word 2007
Thursday, December 20| 10:30 AM-12:30 PM
Move beyond the basics. Familiarity with MS Word is necessary.  2nd Floor Conference Room

Intro to MS Publisher
Thursday, December 20| 3:00PM-5:00 PM
This course explains the basic tasks that you can perform by using a desktop publishing application. Students will learn how to create brochures, flyers, invitations, etc. In addition, students will learn how to integrate with email. 2nd Floor Conference Room

Intro to MS Excel
Wednesday, December 26 |12:30 PM-2:30 PM
Introduction to basic spreadsheet tasks such as formulas tables and graphs.  2nd Floor Conference Room

Intermediate MS Excel 2007
Wednesday, December 26|5:30 PM-7:30 PM
Thursday, December 27| 10:30 AM-12:30 PM
Move beyond the basics. Familiarity with MS Excel is necessary.  2nd Floor Conference Room

Advanced MS Excel 2007  
Thursday, December 27| 3:00 PM-5:00 PM
Saturday, December 29 | 10:30 AM-12:30 PM
Move beyond the basics.  Familiarity with MS Excel is necessary.  2nd Floor Conference Room


Kendall Neighborhood Library – Teens

Teen Video Game Time
Thursday, December 6, 13, & 27 • 3:30 PM-5:30 PM
Teens are invited to join in and have some fun with a variety of video games.  Check out your skills with your friends.  Games rated "T" are for teenagers only. Age: 11 and up.  3rd floor Teen Area.

Teen Movie Time
Thursday, December 20 • 3:30 PM-5:30 PM
Call your library for movie title.  Some movies showings may be restricted to teens 13 and older.  3rd floor Teen Area.


Kendall Neighborhood Library – Children

Toddler Story Time
Tuesdays • 10:30-11:00 AM
Tuesdays – 11:30-12:00
Stories, songs and rhymes for babies and children up to 3 years.  1st Floor Meeting Room.

Preschool Storytime
Wednesday December 5 and 19 – 12:30-1:15pm
Stories and songs plus an activity for children 3 years and up. 3rd floor meeting room

Para Los Ninos
Wednesday, December 12 – 12:30-1:15pm (during preschool storytime)
Bilingual program of stories, songs and activities for children and parents. 3rd floor meeting room)

Babytime
Thursdays, December 6, 20, 27 • 11 AM – 12 PM
Join us for stories, songs, and fingerplays. We will enhance your toddler’s enjoyment of books and increase their knowledge of letters, phonics, vocabulary and narrative skills. Socializing and playtime follow the program.  For parents and babies up to 18 months.  3rd floor meeting room
 
Babytime: Baby Yoga
Thursday, December 13 • 11 AM – 12 PM
Baby Yoga is about rich communication with your baby through touch, stretching, cradling, massage and movement.  It's a practice your can learn to do at home every day with your baby.  Participants please bring folding blanket, pillow or carrier for use during class.  This class is for pre-walkers and their caregivers.  Parent or caregiver must accompany child in class. 1st Floor Meeting Room

Holiday Craft and Celebration
Wednesday, December 5 – 4:00-5:00pm
Join us for a Holiday Celebration with a holiday craft, a story and goodies.
For children 5 and up.

R.E.A.D (Reading Education Assistance Dogs)
Saturday, December 15 – 2:00-3:00pm
Children will read a book of their choice to a trained therapy dog.  Please sign up in advance at the 3rd floor reference desk.

Papercrafting with Amie- Snow Project
Monday, December 10 – 4:00-5:00PM
Fun craft for school-age children. Supplies are limited. 3rd floor meeting room.

Kendall Book Mania Club
Wednesday, December 19 – 4:45-5:45pm
A monthly book club for kids ages 9-12.  3rd floor meeting room.
Please sign up at the 3rd floor reference desk.

Karaoke 4 Kids
Thursday, December 27 – 4:00-5:30pm
Sing with your friends at the library with some karaoke fun! For all ages       

Meeting Notes 10-24-12

11:15-11:45 AM, Break Room

Agenda

1. Schedule for Saturday Swaps (attached): send Karen an email with your choice ASAP.
2. November Programs (attached)
3. Cleaning demo--what to use for different cleaning problems (Angie)
4. Reporting cleaning problems (Karen)
1. fill out incident report within 24 hours (sample attached) (Intranet: Forms + Documents>Facilities>Incident Report Form
2. save in Incidents folder on G: drive.
3. name file: date-location-your initials-description of incident--name of person involved if applicable.  Example: 10242012-KEN-KL-Excrement in Women’s Restroom
4. email to NL Incidents and Kendall Incidents mailing lists (in Outlook under HPL)
5. print out copy and leave in Pedro’s box
5. Charge problems--what to do when a credit card transaction fails (Nina)
1. if you receive an error message, DON’T resend the transaction--the customer will be charged twice.  Unplug the machine and wait.  The charge slip often prints after a delay (and the customer has left)..
2. After receiving a error message, note on customer’s account that SMM failed, transaction approved, fine paid.
3. Report failed transactions immediately to IT Helpdesk, 31570.
4. Alternative:  offer customers option to process charges using the self-check card swipe (1st floor) or eCommerce on website (2nd, 3rd floors or online).
5. Self-check: customer scans library card, then swipes credit card; for paying total fines only; customer receives receipt.
6. eCommerce: customer or staff logs in to customer account on website; selects all or partial fines to be paid; enters credit card information; prints receipt from Print Center or staff computer.
6. Start planning holiday vacation requests and turn them in soon for following periods: Thanksgiving (Nov. 19-25), Christmas (12/17-25 and 12/24-30).  The library will be open regular hours on Monday, Dec. 31.

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Upcoming Staff Events

• October 25, 9:15-11:15: NL Managers’ Meeting, Central (Karen)
• October 26, 9-10 AM: Open Meeting with Meller Langford, Park Place.  Additional meetings on November 2 (Stanaker, tentative), November 5 (Smith) and November 9 (Vinson)
• October 26: last day of pay period
• October 31, 11:15-11:45: Open Discussion Meeting, 3rd floor conference room; moderator: Juli; recorder: Leona
• October 31: Halloween!  Wear costumes.
• November 7, 11:15-11:45: Program Planning Meeting, Workroom (Karen, Pedro, Alice, Brad, Cosette, Glen, Leona, Pam, Regina)
• November 9: last day of pay period
• November 12: LIBRARY CLOSED (Veteran’s Day Holiday)
• November 14: Program Registration Deadline for December programs (program information also updated in Kendall Library Programs calendar, Room Reservation spreadsheet, and monthly program list in Kendall folder on G: drive)
• November 14, 11:15-11:45: Staff Meeting, Breakroom
• November 16, 8:15-10:15 AM: Youth Services Meeting, Central (Leona, Regina)
• November 22 & 23: LIBRARY CLOSED (Thanksgiving Holiday)
• November 23: last day of pay period