Staff Meeting Notes, 11-30-16

11:15 – 11:45 AM, Break Room

1. Welcome New Staff: Kitty (Acting Manager); Norma (PT-CSC); Antoinette (PT-CSC for Collier); Victor (Assistant Manager, starting 12/12).
2. Updates (Karen):
1. Cell Phone Use at Public Service Desks
1. When you’re working at a public service desk, you’re paying attention to our customers and you’re ready to respond to their needs.
2. OK--library activities, such as demonstrating Overdrive, checking wireless connection
3. NOT OK--personal activities, such as checking social media, texting, shopping.
4. Phone should be set to silent mode in public areas.  
5. No personal phone calls at the desk. If it’s an emergency, find someone to cover the desk and take the call in a non-public area.
2. Closing Issues
1. Last week the following were observed after staff had finished closing the floor: lobby lights on; conference room blinds not opened; extra chairs in study rooms; drive-up window not locked; self check and TV screens still on; phone not forwarded; front door not locked.
2. Review opening and closing checklist so you know what you’re responsible for doing.  Work with your colleagues on the floor to complete these tasks.  Don’t leave the floor until everyone is finished.   
3. Leave the building together--there’s safety in numbers!  If you leave before everyone else, we won’t be able to respond if you should need help.
3. Safety Issues: Kick Stools
1. Two kick stools are stored under the desk on the 2nd and 3rd floor; 1 is stored under the Lobby desk.  Extra stools must be kept in the workroom--if you bring one out to use, put it back in the workroom when you’re finished.
2. We don’t want any customers (especially young children!) or volunteers hurting themselves by tripping over or falling off a kick stool.,

Quick Notes

1. Tag Arriving Holds:  All incoming holds must be tagged if they aren’t already, especially Central items.  This speeds checkout and supports your team members at the public service desks!  
2. Float Items: Check out items to be floated to the KEN-FLOAT account before you put them in a floating bin under the sorter. This account will hide the item from view in the catalog until it’s checked in at its receiving location.  
3. Sorter Tasks at the End of the Day:  Clear Outgoing Holds and Bin 9 Exceptions every day. They haven’t been checked in yet and need to be cleared the same day they were returned so the customer doesn’t get a fine.  
1. Outgoing holds get labeled and go into a Delivery bin ASAP--someone is waiting!  
2. Bin 9 Exceptions need to be checked in, then tagged, floated, or returned to Central.  
3. Turn around items waiting to be tagged the same day.  The catalog shows them as “Check Shelf”--ready to be checked out--and we need to get them on the shelves as soon as possible.

Upcoming Events

• Friday, December 2: Last Day of Pay Period; Staff Training--Alice on Business Reference
• Monday, December 5: Last Day to complete Cigna Health Assessment (and save $$!)
• Tuesday, December 6: SW Managers Meeting (Karen, Kitty)
• Friday, December 9: Payday!; Youth Services Meeting (Jasmine, Leona, Shanti); Staff Training--Alice on Business Reference
• Saturday, December 10: Staff Holiday Gala
• Friday, December 16: Customer Experience Managers Meeting (Karen, Kitty, Melinda)
• Friday, December 23-Monday, December 26: Library Closed for Christmas
• Sunday, January 1-Monday, January 2: Library Closed for New Year’s Day