Open Discussion Notes 7/9/14

1. Meg asked how staff can avoid working on paging past the assigned time given.
1. Three suggestions were given:
1. 2 people are assigned, (1) person find the items and the other person scans the items in.
2. Each person assigned page for 45 minutes to 1 hour, the next hour the items are to be marked missing (if you don’t find the item on the list) and then start scanning.
3. If the (2) assigned to Paging are unable to complete their task whoever has a blank hour @ 12 could help by scanning all items in.
2. There will be times when you’re unable to complete the entire list, do what you can.
2. Julie gave several print outs labeled Spanish Translations.  One of her Smart Goals is to conduct a class with the Staff on Mondays and Wednesdays on how to communicate with Spanish patrons.  Julie would like to post the print outs on Kendall’s blog.
3. There has been an ongoing problem with books in the sort room not being placed in the correct order.  (Example:  Adult fiction cart has Central books and YA on it).  The hold shelf is out order.  The shelf starting from the As not filed alphabetically.  It is not the volunteers.
4. If you’re assigned to load AV please be careful not to load CDs and non-fiction DVDs.  The AllCirc machine has been ejecting CDs and non-fiction disks.  Please make sure the ADU AV is loaded in the ADU machine (2nd fl) and the JUV AV is loaded in the JUV machine.
5. Staff has been showing up to their assigned locations late and it becomes a domino effect.  If you are relieved 8 minutes late and you’re going to lunch it does not mean you take an extra 8 minutes for lunch.  If you’re with a patron and you’re due at another location please call the person you’re relieving to inform them what the hold-up is. (You’re doing an application, assisting a customer, etc…)
6. Patrick (Kendall’s Custodian) needs to wear a Vocera.  For those wearing the vocera you can dial them at 31499.
7. Leona stated the Scholastic books are not here yet.  Central said they’re on the way.  Please make a note in the file the patron did not receive their books but did get the Chipotle coupon and bag.
8. Once the Read Down Your Fines coupon is received by the patron please put the library card #, date, location and your initials on the back.  Also remember to stamp the back with the Kendall stamp.

Open Discussion Notes, 10-2-13

3rd floor conference room, 11:15-11:55AM Recorder: Albert Moderator: José

1. Shelf Read
1. Take turns
2. pull misshelved items, esp. WLC, 700s, fiction
3. takes longer to shelve when time must be spent reshelving items in wrong place.
4. suggested schedule: Tues & Thurs shelf read, Mon, Wed, Fri shelve
5. volunteers: review how to shelve fiction
6. staff: shelve where items go instead of at end of shelf (like they’re tired of shelving)
7. if not finished, bring items back downstairs
8. we can all learn how to shelve again.
9. it’s happening a lot!
2. Bins for tagging
1. don’t put holds in tagging bins!  Found item for customer there
2. not good customer service
3. also discard bins--don’t put problem books or holds there
4. Checkout discards to KEN discard account to change shelf status, so items doesn’t appear to be on the shelf
3. AllCirc
1. check and make sure the DVD barcode matches the one on the case
2. also check boxes and replace broken ones with supply in workroom
3. discard damaged disks (scratched, cracked) and worn cases with old covers (call number sitckers on case)
4. Relieving the Desk
1. Get to the desk on time, especially when returning from lunch.
2. hour lunch doesn’t mean you can come back to the desk late--public service takes priority.
5. Workroom
1. clean your own dishes from sink; Angie is not our maid.
2. leave strainer in left sink to keep solid food bits out of the drain pipes, causing plumbing problems.
3. clean up your own mess.
4. refrigerator full of stuff, no room for lunches; big water bottles taking up too much room!
5. need to clean frig--Temeka will do 10/3.
6. Statistics
1. mark questions answered and holds on stats sheets at desks
2. if customers call with reference questions and too busy, refer/transfer them to Telephone Reference (ask if okay first).
7. Meeting Rooms
1. give customer contact info for outside meetings if requested.
2. meetings in library buildings (city facilities) must be free and open to the public.
3. Library does not publicize outside meetings but can direct customers to contact for the meeting (the person who filled out the form).
8. Symphony
1. User look up--if you can’t find new cardholder, change to HISTORY in profile from NO HISTORY.
9. Holds Shelf
1. shelve in alpha order by last name, first name.
2. not good customer service to mis-shelve items that can’t be found by customer or staff
10. Paging
1. bring items checked in downstairs asap--they’re HOT and ready to be picked up.
2. some customers come very quickly to pick up holds and staff can’t find them if they’re not on first floor.