Open Discussion Notes 3-25-15

11:15-11:50 AM in Breakroom 

Moderator- Lauren Battenfield

Recorder- Jasmine Zelaya

•  Nina- Daily Deposits – Do not save changes made to the Daily Deposit Forms (the Excel form on the desktop); the form should be clear each day.
• Katherine- Make dates more visible on Holds Wrappers when wrapping holds so it's easier to pull expired holds.
• Temeka- Clearing Holds- Print out clear holds list and pull items from the list. 
• Nina -Be sure to clear all holds from all areas, including the Hold shelf, AV Cart and ILL Holds cart. 
• Alissa- Sorting Room- Be vigilant of where books go when sorting  ie:) Adult vs JUV Items, paperback classics & uncatalogued paperbacks.
• Karen- Make Carts- If it is slow, utilize time & make carts while in the sorting room.  These items can be put away by staff members at the service desks as long as it does not take them away from the desk for prolonged amount of time. Carts should not sit for days waiting to be shelved if they are in shelve ready order.
• Alice- DVD’s- Do not load Adult Non. Fiction DVD’s in the AllCirc Machine.  They are to remain in their cases on shelf.  Only Feature DVD’s are to be loaded.  3^rd Floor DVD’s-  All DVD’s are to be loaded into the All Circ. Machine.
• Shanti- Theft- A parent reported witnessing a parent taking CDs from KIT’s and putting them into her bag without checking them out. Should we load CDs from kits in AllCirc too?
• Karen-  Write an incident report to document the issue.  We could try loading the CDs to the Kits in the AllCirc Machine and see if that helps.
• Theodora- Flip Kits- Will check and see if LMS can provide zip ties to secure the Flip Kit materials for check out use only so customers check them out before using them in the building.
• Karen-  3^rd Floor Meeting Room- Only reservations for Teachers  and Youth groups should be made for the 3^rd floor Meeting Room.  Adult Meeting Room reservations should be limited to the 1^st and 2^nd Floor Meeting Rooms. 
• Evin-  Be respectful when interacting with other staff members.  Remain courteous and professional.
• Nina- not to take out personal mood on fellow coworkers.
• Theodora-  Conflict-  First try to resolve conflict by addressing the issue with the other person.  If it persists after repeated attempts at resolution, only then bring it to managerial attention.
• Trish- Unaccompanied Adults on 3^rd Floor- Observed three different men on laptops in the 3^rd floor Teen Area.
• Karen- Greet every adult unaccompanied by children, and ask if they need help.  Let them know “Help us provide a safe environment for our children and teens, please use the Adult collection and resources on the 2^nd floor if you are not accompanying a child or teenager.”  If they are already seated state this and suggest that in the future they use the 2^nd floor for seating.
• Albert-  Offered that staff members who may be uncomfortable informing patrons of this, could call him to relay the message.

Staff Training Notes 7/30/14

I. Troubleshooting: AllCirc Machines

II. Staff/Customer Safety & Evacuation Routes Presented by Karen

Overview: Learn steps to take when an active shooter or other security threat occurs in the building and learn the evacuation routes on each floor.
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How to:

1. View the film “Run, Hide, Fight: Surviving an Active Shooter Event” (on Youtube at http://www.youtube.com/watch?v=5VcSwejU2D0&feature=youtu.be or from the Intranet homepage.
2. With the Evacuation Route map (attached), familiarize yourself with the location of each evacuation route in the building so you can use the one nearest to your location.
3. With the Evacuation Route map, identify locked areas in the building where you could hide from an active shooter.  Also identify areas that are not secured but could provide a hiding space in an emergency.
4. The Evacuation Route map is also posted on the bulletin board in the workroom and linked on the Kendall blog, on the “Facilities” page, under “Kendall Phones & Floor Plans.”
   

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Assignment:

What is the nearest evacuation route if you’re in the following:

1. 1st Floor Meeting Room
2. Teen Gaming Area
3. Sorter Room
4. Adult Large Print collection
5. Print Center (both)
6. 3rd floor conference room
7. Workroom

Where are the locked spaces in the building where you can hide from an active shooter?

1. On the 3rd floor?
2. On the 2nd floor?
3. On the 1st floor?
4. Which ones have telephone access to call 911?
5. What is a key thing to remember about some of the doors in these spaces?

Email your answers to the practice questions above to Karen by Wednesday, August 13.

Open Discussion Notes 7/9/14

1. Meg asked how staff can avoid working on paging past the assigned time given.
1. Three suggestions were given:
1. 2 people are assigned, (1) person find the items and the other person scans the items in.
2. Each person assigned page for 45 minutes to 1 hour, the next hour the items are to be marked missing (if you don’t find the item on the list) and then start scanning.
3. If the (2) assigned to Paging are unable to complete their task whoever has a blank hour @ 12 could help by scanning all items in.
2. There will be times when you’re unable to complete the entire list, do what you can.
2. Julie gave several print outs labeled Spanish Translations.  One of her Smart Goals is to conduct a class with the Staff on Mondays and Wednesdays on how to communicate with Spanish patrons.  Julie would like to post the print outs on Kendall’s blog.
3. There has been an ongoing problem with books in the sort room not being placed in the correct order.  (Example:  Adult fiction cart has Central books and YA on it).  The hold shelf is out order.  The shelf starting from the As not filed alphabetically.  It is not the volunteers.
4. If you’re assigned to load AV please be careful not to load CDs and non-fiction DVDs.  The AllCirc machine has been ejecting CDs and non-fiction disks.  Please make sure the ADU AV is loaded in the ADU machine (2nd fl) and the JUV AV is loaded in the JUV machine.
5. Staff has been showing up to their assigned locations late and it becomes a domino effect.  If you are relieved 8 minutes late and you’re going to lunch it does not mean you take an extra 8 minutes for lunch.  If you’re with a patron and you’re due at another location please call the person you’re relieving to inform them what the hold-up is. (You’re doing an application, assisting a customer, etc…)
6. Patrick (Kendall’s Custodian) needs to wear a Vocera.  For those wearing the vocera you can dial them at 31499.
7. Leona stated the Scholastic books are not here yet.  Central said they’re on the way.  Please make a note in the file the patron did not receive their books but did get the Chipotle coupon and bag.
8. Once the Read Down Your Fines coupon is received by the patron please put the library card #, date, location and your initials on the back.  Also remember to stamp the back with the Kendall stamp.

Open Discussion Notes, 10-2-13

3rd floor conference room, 11:15-11:55AM Recorder: Albert Moderator: José

1. Shelf Read
1. Take turns
2. pull misshelved items, esp. WLC, 700s, fiction
3. takes longer to shelve when time must be spent reshelving items in wrong place.
4. suggested schedule: Tues & Thurs shelf read, Mon, Wed, Fri shelve
5. volunteers: review how to shelve fiction
6. staff: shelve where items go instead of at end of shelf (like they’re tired of shelving)
7. if not finished, bring items back downstairs
8. we can all learn how to shelve again.
9. it’s happening a lot!
2. Bins for tagging
1. don’t put holds in tagging bins!  Found item for customer there
2. not good customer service
3. also discard bins--don’t put problem books or holds there
4. Checkout discards to KEN discard account to change shelf status, so items doesn’t appear to be on the shelf
3. AllCirc
1. check and make sure the DVD barcode matches the one on the case
2. also check boxes and replace broken ones with supply in workroom
3. discard damaged disks (scratched, cracked) and worn cases with old covers (call number sitckers on case)
4. Relieving the Desk
1. Get to the desk on time, especially when returning from lunch.
2. hour lunch doesn’t mean you can come back to the desk late--public service takes priority.
5. Workroom
1. clean your own dishes from sink; Angie is not our maid.
2. leave strainer in left sink to keep solid food bits out of the drain pipes, causing plumbing problems.
3. clean up your own mess.
4. refrigerator full of stuff, no room for lunches; big water bottles taking up too much room!
5. need to clean frig--Temeka will do 10/3.
6. Statistics
1. mark questions answered and holds on stats sheets at desks
2. if customers call with reference questions and too busy, refer/transfer them to Telephone Reference (ask if okay first).
7. Meeting Rooms
1. give customer contact info for outside meetings if requested.
2. meetings in library buildings (city facilities) must be free and open to the public.
3. Library does not publicize outside meetings but can direct customers to contact for the meeting (the person who filled out the form).
8. Symphony
1. User look up--if you can’t find new cardholder, change to HISTORY in profile from NO HISTORY.
9. Holds Shelf
1. shelve in alpha order by last name, first name.
2. not good customer service to mis-shelve items that can’t be found by customer or staff
10. Paging
1. bring items checked in downstairs asap--they’re HOT and ready to be picked up.
2. some customers come very quickly to pick up holds and staff can’t find them if they’re not on first floor.

Meeting Notes 5-1-13

Agenda

1. New Shelving Order for DVDs (Nina)--handout
2. SRP Registration (Leona)--demonstration
3. BTOP Training in the Future (Chris, Glen, Karen)--discussion
4. Top 10 Kendall Things to Remember (Karen)--list

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Upcoming Staff Events

• May 1: SRP Sign-up Begins
• May 4: Children’s Book Celebration at Central
• May 8: Program Planning Meeting
• May 10: Last day of Pay Period
• May 15: Open Discussion meeting (need a recorder)
• May 17, 8:15-10:15, Youth Services Meeting (Leona, Regina)
• May 24: Last Day of pay period
• May 27: Library Closed for Memorial Day holiday
• June 1: Summer Reading Program begins

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May Programs

Adults, 1st Floor Meeting Room

• Kendall Bee Quilters, Mondays • 1–3 PM
• Mystery Book Club, Thursday, May 2 • 1–2:30 PM, The Anatomy Murders by Lisa Rosner
• Kendall Book Club, Thursday, May 28 • 1–2:30 PM, Unbroken by Laura Hillenbrand

Adult  Computer Classes, 2nd Floor Conference Room

• Digital Technology Basics, Thursday May 16• 3-5 PM; Thursday May 23 – 3:00 PM – 5:00 PM
• Computer Basics I & II, Thursday, May 2 • 3-5 PM; Tuesday, May 21 • 10:30 AM - 12:30 PM
• Intro to MS PowerPoint 2010, Thursday May 15 • 12:30- 2:30 PM; Thursday May 29 • 5:30–7:30 PM
• Digital Photography, Tuesday, May 14 • 10:30 AM – 12:30 PM
• Computer Help Session, Saturday, May 4 • 10:30 AM – 12:30 PM
• Getting to Know Your Gadgets: eBook Open House, Wednesday, May 1 • 5:30-7:30 PM; Tuesday, May 7, 14, 21 & 28 • 3:00 PM – 5:00 PM; Wednesday May 22 • 5:30–7:30 PM
• Intro to MS Word 2010, Wednesday, May 8 • 5:30–7:30 PM; Thursday, May 30 • 10:30 AM – 12:30 PM
• Social Networking, Wednesday, May 8 • 12:30–2:30 PM
• Computer Security, Thursday May 16 • 10:30 PM–12:30 PM; Wednesday May 29 • 12:30–2:30 PM
• Work Skills: Creating a Resume/ Resume Help, Saturday, May 11 • 10:30 AM–12:30 PM
• Open Job Lab, Saturday, May 11 • 2–4 PM
• Intro to MS Access, Wednesday, May 15 • 5:30–7:30 PM
• Advanced MS Word 2010, Thursday, May 30 • 3–5 PM
• Intro to MS Publisher, Wednesday May 1 • 12:30–2:30 PM
• Intro to MS Excel, Wednesday May 22 • 12:30–2:30 PM; Thursday May 9 • 10:30 AM–12:30 PM
• Windows 7 Basics, Tuesday May 7 • 10:30 AM-12:30 PM
• Intermediate MS Excel 2010, Thursday May 23 • 10:30 AM–12:30 PM; Tuesday May 9, 3–5 PM
• Advanced MS Excel 2010, Saturday May 18 • 10:30 AM–12:30 PM; Saturday, May 25 • 10:30 AM – 12:30 PM
• Internet Basics 1&2, Thursday May 2 • 10:30 AM-12:30 PM; Tuesday May 28 • 10:30 AM-12:30 PM

Teens, 3rd Floor

• Teen Video Game Time, Monday, May 6, 13, & 20 • 4:30 PM-6:30 PM, Ages 12 & up
• Beginner Origami, Tuesday, May 7 • 4:15 PM-5 PM, Ages 8 & up
• Advanced Origami, Tuesday, March 21 • 4-5 PM, Ages 10 & up
• Teen Movie Time, Tuesday, March 14 • 3:30-5:30 PM, teens 13 and older

Children, 1st Floor Meeting Room

• Toddler Story Time, Tuesdays • 10:30-11 AM & 11:30 AM-12 PM, babies and children up to 3 years
• Preschool Storytime, Wednesday, May 1, 8  & 15– 12:30-1:15pm, children 3 years and up
• Para Los Ninos, Monday, May 6– 4:00-5:00 pm, Bilingual, children 4 & up and their parents
• Babytime, Thursdays • 11 AM – 12 PM, parents and babies up to 18 months
• Babytime: Baby Yoga, Fridays • 2:30-3:00 PM, pre-walkers and their caregivers

Children, 3rd Floor

• R.E.A.D (Reading Education Assistance Dogs), Saturday, May 18 – 2-3 pm, sign up in advance at the 3rd floor desk.
• Papercrafting with Amie- Congratulations Card, Monday, May 13 – 4-5 PM,
• Asian Pacific Heritage Month Program- Papercutting Craft, Wednesday, May 8 – 4-5 PM, children 4 & up
• National Children’s Book Week Make-and-Take Craft, Wednesday, May 15 – 3:30-5 PM
• Kendall Book Mania Club, Wednesday, May 22 – 4:45-5:45 pm, kids ages 9-12, sign up at the 3rd floor desk.

Top 10 Kendall Things to Remember

10.  Don’t book meetings back-to-back.  Leave 30 minutes of turnover time between groups so the old group can pack up before the new group moves in, especially if they’re fans of rival football teams.

9. Lock all exterior doors at the end of the day--that includes the meeting room emergency exit and the drive-up window.  The Kendall ghost is out there looking for a way to get in.

8. Not all paperbacks belong in the paperback bins.  If there’s a call number on the spine, it’s cataloged and goes on a cart with its friends.

7. World Language books are cataloged too and go on the 2nd shelf of the non-fiction carts.  Mais oui!

6. Who wants to burn up at work?  Not me!  Don’t block the staff door with carts, bins, or boxes and we will all thank you if there’s a fire.

5. Be a team player.  Don’t drop the ball when it’s your turn to be at the desk.  

4. Idle hands can be put to work.  Load the bins on a cart, empty the tag bin, pull dups from the shelves, check apps, clean out the desk drawers . . . .

3.  It’s as simple at A - B - C.  Fiction goes on the shelf in this order: last name . . . first name . . . title.  The best way and the only way.

2. Vocera is the number 1 fashion accessory at Kendall Neighborhood Library.  Don’t go out Voceraless.

1.  Your eyes are our most important security defense.  Keep on eye on who comes in the door and off the elevator and greet everyone you can.  A friendly hello lets customers know we’re paying attention to them and to what’s going on around us.   

Meeting Notes 9-19-12

11:15-11:45 AM, Break Room

Agenda
New Library Card Registration Forms (Albert and Nina)

• Begin using October 1
• 8 ½ x 11 inch form
• Adult information top and bottom (signature), Juvenile information in grey box
• sample attached

New AllCirc Machines (Karen)

• Disks loaded in carousels, two per drawer, four per cabinet; computer located in lower drawer
• Title A-L in left cabinet, M-Z in right cabinet; spell out numbers (1=One); omit The, A, etc.
• Screen and software remain same
• Blue light flashes in slot when ready to receive or eject a disk
• Set disk gently in slot to load--don’t push or force
• Disk protrudes 1-2 inches from slot when ready for customer
• Scanner works better when card or barcode held nearly vertical

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This week:
Wednesday, Sept. 19

• Pedro: Brainfuse, 11-12:30, Park Place

Thursday, Sept. 20

• Albert, Alice, Alisa, Nina, Pam, Suzanne: Brainfuse, 9:15-10:45, Jungman

Friday, Sept. 21

• Brad, Jane, Juli, Karen: Brainfuse, 8:30-10, Central, Concourse Meeting Room
• Leona, Regina: Brainfuse, 10:15-11:45, Central, Concourse Meeting Room (after Youth Services meeting in JIB Auditorium
• Leona, Regina: New Library Card Registration, 11:45-12:45, Central, Computer Lab

Cosette, Crystal, and Katherine will receive Brainfuse training from Pedro on their next scheduled workday.

Next week:
Meeting with Deputy Director Meller Langford, Monday, Sept. 24, 11-12, 1st floor meeting room.  
If you normally work 11:15-8:15, start your shift at 11 am on the 24th, then leave 15 minutes early another day next week.  Let Karen or Pedro know which day you want to leave early so the schedule can be adjusted.
  
Next Staff Meetings:
Wednesday, Sept. 26, Program Planning meeting, for staff responsible for programs.
Wednesday, Oct. 3, Open Discussion meeting.  Volunteers needed to be the moderator and the recorder.

Handouts:

Sample New Library Card Registration form, filled out
Editorial: "Teach Them Well: Libraries offer free homework help 24/7. Let's use it," Houston Chronicle, 9-16-12, B11.