5-Minute Meeting 5-31-16

Items that came up on Saturday, 5/28:

1. If customers don't want their change back ("Keep the change!"), ring the amount of the change into SMM as MISC or Booksale.  Don't leave the change in the drawer because it will throw off the drawer count and we'll have to figure out where it came from.   The Business Office always wants to know why our deposit is over or under.
2. Please don't send customers to the Lobby for change.  We cannot  open the register drawers to give change.  Either make change from your own pocket, ask customers if anyone can help, let the customer know the print system will hold their work for 2 hours, or suggest (gently) the Book Sale or fines payment (if they have them) as an option.
3. Customers must check out holds from the Holds Shelves.  I helped a customer on Saturday who didn't know this. She said someone at the desk told her it was okay and she was embarrassed when I told her otherwise.
4. Tag all incoming holds because we will handle them again when they expire or are returned.  It will save the team lots of time if they're tagged when they first arrive here.