Open Discussion Notes 8-26-15

11:15-11:45, Break Room
Moderator: Albert
Recorder: Trish
Attending: Lauren, Albert, Jose, Alice, Karen, Shanti, Jasmine, Alisa, Evin, Iffat, Nina, Temeka, Pam, Katherine, Doug, Trish

1.  Applications.  All applications must be complete (including parents' info on kids' applications).  Make sure birthday, driver's license/ID and signature are there.  Blue or black ink only--no green, purple, pink or other colors.  Check for duplicates before starting an application.

2.  Holds Printers.  Each print job needs to be printed or cancelled before moving on to the next item. When you don't clear the waiting print jobs, they stack up and the next person will have to spend time clearing them from the Virtual to Print Wizard first.  Please do not change or adjust the printer settings on the computers with the holds printers.  It's not necessary to print a new label for delivery items that already have a sticky label.

3. Holds.  When you receive a hold with a sticky label, scan the barcode to notify the system (Sirsi) that the item has arrived at Kendall.  Read all labels for location before putting items on the Hold shelf or in outgoing bins--we've had holds belonging at different locations shelved here.

4. Delivery.  When you're scheduled for Delivery for the day, you can help with other first floor functions, especially after Delivery has been checked in.  Examples: sorting, exceptions, holds needing sticky labels, and customers in the lobby needing help (desk back-up).

5.  Checking in Holds.  Use "Discharge" to check in holds, not "Trap Holds."  Returned items with holds (received at the desk or in Exceptions) should be labeled and shelved ASAP, as customer can see the hold is available and may come to pick it up right away.

6. Location  of Hold Label.  For books, place the label right above the call number label.  For AV, place the label over the side of the case that opens (after verifying the disk(s) are in the vase) high enough from the edge to not cover the barcode.

7. AV Holds with Missing Disks.  When AV holds are received with missing disks, call the supervisor of the location it was sent from, so they can address the problem.

Teamwork will make this happen!

NOTE: See also the post "Holds Printers Update," 8/15/15.  Karen

Open Discussion Notes 7-29-15

11:15-11:45, Break Room
In Attendance: Albert, Jose, Doug, Nina, Alice, Leona, Alisa, Lauren, Kathrine, Evin, Trish, Temeka, Pam, Shanti.

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Nina: We need to be swiping every bill other than $1 with the counterfeit pen.  Houston has been getting a lot of counterfeit bills.  This needs to be done before you finish any transaction, and if the bill is bad you must ask for another form of payment.

Jose: Is there a system rule about waiving fines?  Is there a maximum amount that can be waived?  Alisa added that Fred Schumacher approved a 10% waive in the condition of a hospital stay or a death.  Temeka suggested otherwise the customer must be directed to Circ Admin at x31330

Temeka:  We need to be charging for print cards, computer cards, and copies.  $1 is the fee for getting a replacement computer card.  We can make exceptions one time for lost cards and we can give them their card number (we must then make the reservation for the customer), but after that they must be charged for a new card.  Make a note in their account if you give them the exception.  Trish added that it is also good practice to ask for ID if a person needs a password for their computer card.  We want to make sure we are not allowing a customer to use someone else’s card.

Pam:  Please do not send  patrons up to the stacks by themselves to do shelf checks.  We either need to do the shelf check ourselves (after making sure desks are covered), or we need to call up to the staff desk and have staff do the shelf check on the correct floor.  Volunteers will be leaving after this week, and she will be throwing a party!

Temeka: Shelve holds carefully.  Make sure you are putting items in the correct, alphabetical order.  Pam added that if we know a volunteer is making a mistake, bring it to her attention immediately.  Albert added that we can also gently remind the volunteer of the correct procedure.

Leona:  This is the last week of SRP!  Kids don’t go back to school until 8/24, so we will still be hosting programs and we will still be busy.  We are out of CMH coupons and won’t be getting any more, so we can award one program prize instead.  For teens, we can give them the MFAH ticket if they want.  Booklets are due by 8/10, but we will still be giving prizes if we have them.

Temeka: In delivery we need to be scanning everything in.  Do not leave Flip Kits on the cart for exceptions.  Take the new holds wrapper off the material after it is turned in.

Albert:  We need to be sending money bags in delivery every day.

Shanti: If you get a patron returning a disc without the case, make notes on the item and on the patron account so we know what is happening.  Include the date, your initials, and details about the situation and put the material on Trish’s desk or her cart.  Make sure she knows what is happening.

Trish:  Check any A/V item for completeness before checking the material in and before they are checked out to another patron.  We need to be doing our part to catch missing material.

Alisa:  Do not print the old hold wrapper when you scan in a hold with a new wrapper.  Cancel the printing and leave the new holds wrapper on for the patron to pick up.  We also need to be clearing holds by running the Clear Holds report.  The date on the new holds wrapper is not the expiration date.  Please call IT if you need to get a username and password for the clear holds report.