Meeting Notes 2-6-2013

11:15-11:45 AM, Break Room

AGENDA
11:15-11:25

Leona- Explain ZPD: From Sally Bates, 1/9:

Recently Richard Hurst had a customer come in with a letter from his child’s school showing a range of numbers called “zone of proximal development” or zpd.  The lower number represents the level at which books are easy to read for the child, the upper number represents the level for challenging but not frustrating reading.  The idea is that the child should read challenging but not impossible books as well as books that are easier so that s/he doesn’t get frustrated.

11:25-11:32

Pedro- Present Run, Hide, Fight video.

11:32-11:50

Discussion of emergency procedures for surviving an active shooter.

-Run

If possible use emergency exit stairwell or regular stairwell.

*Remember emergency stairwell  locks once inside.*

On the first floor run out of the nearest exit, contact police and warn others.

-Hide

(Possibilities)

3rd and 2nd floors can lock stairwell doors.

3rd floor has 2 rooms in the conference room that can be locked.

3rd floor also has the staff workroom in which to go in. Stand away from doors to not accidentally set off the unlocking motion detector above doors. There is also the managers office which can be locked and the restrooms in the staff workroom.

2nd floor has the service hall where the laptops are stored. The server room and the security camera room doors should be closed after entering them to not activate the unlocking motion detector above the door.

-Fight

Reminders:
-Programs for March must be in by February 13th.
-Disabling public terminal filters handout.
-Customers viewing obscene images handout.

Meeting Notes 5/2/12

11:15-11:45 AM, Break Room

AGENDA

1. SRP Online Sign-up (Leona)
2. Customer Service Updates
1. Credit Card payments: please remember HPL only accepts Visa, Mastercard, and Discover.  We do not accept American Express (reason: their merchant fees are higher than the others). [Staff: AMEX accepted at self-check stations; notify Business Office.] [KL: payment info from website.]
2. Meeting Room reservations:  We had some confusion last Wednesday when the 3rd floor conference room seemed to be double booked; except the 2nd floor conference room was available (no computer class) and Spanish class was adults only, should have been on 2nd floor.  We found a alternate space for the Girl Scouts in the Community Center but because we weren’t talking to the leaders, they were not aware of the arrangement.  Please:
1. Review room reservation spreadsheet--reserve rooms for your programs and clear reservations you don’t need;
2. Adult groups should only be in the 2nd or 1st floor meeting rooms; the 3rd floor room is reserved for kids, parents, and teachers;
3. 30 minutes minimum between programs/events;
4. Changes can only be made by the individuals named on the reservation form; other people in the group may want to help, but we need to speak to the person responsible for the reservation;
5. Add the date and your initials to the spreadsheet when making a reservation, so we can see at a glance when it was made; reservations are tentative only until we have the signed meeting room reservation form.
3. Updates from Service Priority Workgroup meetings 4/26:
1. Pedro: Training & Technology
2. Karen: Workforce Development
4. Updates from Manager’s Meeting 4/26:
1. New training software--Telephone Doctor, rolling out in June for Neighborhood libraries (except extended hours locations initially--not enough $$ available for all to start); web-based, successfully complete at least 2 training modules per month (30 min + quiz); focus on customer service.
2. New virtual library services--mobile app ready in May; website being reworked; content management software shifting to Drupal; Sarah Borders wants to visit branches on Friday for input on website redesign; sent ebook questions to email reference.
3. Revising service area maps in June: to gather info about where our customer come from, asking customers put pins in city map indicating their home or work location; date collected in June, analyzed in July, ready to use in Aug, to help us better address service priorities.
4. Project for Public Spaces: national organization collecting input for plan to reorganize/revitalize Central Library plaza week of May 7; previously worked on Discovery Green and Market Square; using TIRZ (Tax Increment Reinvestment Zone) funds for renovations.
5. Children’s Book Celebration; Saturday, May 5; lunch w guest author for origami contest winners, followed by program and other events.  Leona worked on decorations, helping day of program.
6. BTOP (Broadband Technology Opportunity Program): still looking for bilingual trainers; will post job signs at branches asap; can work up to 29 hours/week, 50% of time teaching digital inclusion classes (computer basics, MS Office intro, digital technology); can also help with workforce development classes and open job labs.
5. Questions/ Discussion