Kendall Staff Meeting, 11:15 – 11:45 AM, Breakroom
- Updates & Reminders:
- New Year’s Resolutions (Karen). Discussed shared resolutions for staff: keep sorter room and public service desks neat; have a another dance party; help all customers use self check. Handout: 15 things to make time for in 2015 (from The Container Store).
- Work Flow/ Daily Tasks (Karen): Michele Gorman has asked managers to compile a list of daily tasks. Karen will post on blog so everyone can review and contribute. Due Jan. 23. The List. The Blog post.
- Circulation Updates (Alisa): Train-the-Trainer meetings with Circ Admin coming up soon.
Quick Notes
- Deputy Director of Customer Experience Staff Chats: Michele Gorman wants to meet monthly with public service staff and will be hosting lunch chats (with pizza!) throughout the system. Kendall is in the region with Alief, Robinson-Westchase, Walter and Southwest Express. Our meetings will be Wednesday, March 11, 11:30-12:30, at Alief, and Thursday, September 17, 11:30-12:30, at Walter. You are welcome to attend either meeting--let Karen know in advance so she can add it to the schedule.
- Building lights on 24/7: Following the string of library break-ins, Michele and John Middleton asked each location to leave all lights on overnight. GSD came Monday and turned of the timing, so the interior lights will stay on unless you manually switch them off. Please pay special attention to the lobby, sorter, delivery, and meeting room lights on the first floor, since this area is the most visible (and accessible).
- Meeting Room Reservations: Every customer using a public meeting room must fill out a room reservation form, even if he or she is just studying. There are two reasons why this is necessary: 1) the rooms are public meeting rooms and events (even personal study) must be open to the public; 2) if something happens (the projector was stolen out of the 1st floor meeting room), we have contact information for the person reserving the room. The meeting rooms on the first and third floors should be locked when not being used for security reasons; because the 2nd floor room is glassed in, it’s easy to see what’s going on in there. The study rooms on the 2nd floor can only hold 2 people, so they’re not considered public meeting rooms and don’t require a room reservation form.
- Window Blinds: You can close or adjust the window blinds during the day to block sunlight, but they must be fully opened (at least, those that are operational) at the end of the day so interior of the building can be seen from those passing by. We want them to notice what an attractive and appealing space the library is.
- Credit Card Sales: When ringing up a credit card sale, please make sure the amount on the charge slip is the same as the amount entered in SMM. We had a customer recently who was charged $1.80 for $18.60 in fines credited to library account--a bargain for them but a disaster for us.
Upcoming Staff Events
- Friday, January 9: Pay day
- Friday, January 16: Last day of Pay Period
- Wednesday, January 21: Staff Training Meeting: I. Readers’Advisory for Kids (Leona); II. Readers’ Advisory for Adults (Alice)
- Wednesday, January 28: Open Discussion Meeting