Open Discussion Notes 1-23-13

Open Discussion Notes

11:15 – 11:45 AM

Moderator: Regina

Recorder: Katherine

Topic for discussion: various topics

1. AARP Tax Help:  begins Feb 2:  Saturdays, 10am-2pm, and Wednesdays, 12-4pm, 1st floor meeting room.
2. Regina gave out a floor map of the YA section and made labels for the YA Graphic Novels
1. Old Comics ie:  Marvel and DC - they are split up and right next to each other on the shelf.
2. New Comics - Medium Graphics
3. Staff only need to make sure ie:  Superman Graphic Novels go with the Superman Graphic Novels - Batman with Batman, etc.
4. Regina will handle the title order and the other details.
5. The only graphic novels that are not included on the YA Floor Map handout are the MANGA Graphic Novels.
3. Floating Items:
1. If there are more than 32 of the same title--FICTION ONLY--these items need to be sent to Friends of HPL.
2. If there are LESS than 32 of the same title--FICTION ONLY--these items need to be sent to other HPL Branches that do not have the title             on their shelves.
3. After an item is scanned- and it says "In Transit Too Long"  It's not in the system - Please Delete It.
4. IF the system says:  No record found- Please Send the item to Friends of HPL.
4. Name That Book / Lone Star List:
1. The Name That Book List is in the Sort Room- above the Picture Book Truck and The Juvenile Fiction Truck.
2. As soon as you get off the elevator on 3R- the shelf right in front of you- the Loan Star List is on that shelf.
3. This shelf includes:
1. Teen Books
2. A Few Juvenile Books
3. One Adult Book- it's a book about Steve Jobs.  There were a bunch of these books- but these books are very popular and are checked out very often.
5. Transferring calls:
1. If transferring call to another person on another floor- please call the person on that floor to let them know there is a call and what that call is about and whos calling.  Then transfer the call up to the appropriate floor.
2. To make informational calls to patrons:  Please use x31880 to make these calls.
3. ALL 3 FLOORS answer phones AND Transfer calls.
4. IF you DO NOT know the information - Please ASK!
6. For customers wanting to reach the Community Center: Use Extension 31897 to connect callers to the Community Center.
7. Making Change: When a customer gets angry when we tell them we cannot make change:  Please let them know that the printer holds print jobs for a couple of hours- during that time they can go get change.
8. For Patrons needing to take exams on-line:
1. If the patron cannot access the website for some reason- IT needs to be called to UNBlock/Override the filter.  The customer fills out the Misclassified Web Site Comment form (on the Intranet under “Policies & Procedures: Collection Development: 4.8 Internet Usage Policy”): “Customers who believe a web site is filtered or unfiltered incorrectly may submit a Misclassified Web Site Comment Form [Exhibit 4.8 (1)].  Adults 18 or older who need unfiltered access for any lawful purpose may request it from a staff member, CIPA Disable Filter Log [Exhibit 4.8.(2)]. Unfiltered access will be granted on a per-search basis.”
2. More time can be added to a patron’s computer time if the patron is taking an online test lasting 2-3 hours or more.