Open Discussion Notes 10/29/14

11:15-11:45, Breakroom
Moderator/Recorder: Meg

General Discussion:

• CMC now ends on November 7th. Please ask Meg if you have any questions.
• We are currently out of the League of Women Voters Guides in English. Please refer customers to their website for information. (http://lwvhouston.org/)
• Additionally, information about voter ID requirements have been posted on our blog here. 
• Let's keep the fridge and microwave clean!
• Requests for vacation during the holidays will be approved on a first come, first served basis, with consideration of the overall schedule.
• Emergency exit doors must be armed. Please check that the doors on each floor are armed as part of closing procedure.

Circulation/Collection:

• Keep some bins to the side for use in the sorting room.
• Use your scheduled time on Fridays to shelf read -- check the Collection page on the blog if you've forgotten your assigned shelf-reading section. 
• Conditional weeding should be ongoing. 
• Please be mindful when shelving the music CDs. Pay attention to the labels. 
• For foreign languages not at this location, please return via delivery to the owning location (with a note).

Customer Service:

• Shelving and Shelf Reading: Please shelve when assigned to do so and start on time, especially in the mornings before opening. If there's nothing to shelve when assigned to shelve, please use that time to shelf read.
• Plumbing and electrical issues: Albert is working with Shammi to get these Sprocket requests expedited. 
• Meeting Rooms: 
• Let customers know that they are required to fill out the meeting room request form in order to use a meeting room. Until they have completed the form, there reservation is tentative (TENT). 
• If a HOA is meeting in a one of the rooms, please list the name of that HOA/Subdivision on the Room Reservation sheet. This is so when can direct people correctly.
• On the Room Reservation sheet -- Lavender (Light Purple) is a non-library program and Green is a library program. Please no other random colors. 

Staff Training Meeting Notes 10/22/14

Kendall Staff Training

Kendall Blog Overview                                                                                            

Presented by Meg

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Overview: Review the pages and function of our staff blog.

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Kendall Staff Blog: belleshermankendall.blogspot.com            

Our blog is an important resource for staff. While the Intranet is also an essential place to find what we need, the blog is our personalized version of the Intranet. We are in the business of information, and the blog is a great place to quickly access the information we need to our jobs well.

The blog for the Kendall Neighborhood Library is divided into nine sections (pages).

·         HOME

o   Most up-to-date information posted on this page (Check it every day!)

o   Link to our Google calendar, important phone contacts, in-charge list

o   Quick access to handy information

·         STAFF LINKS (formerly Quick Links)

o   Information for us to use internally as HPL/City employees

·         CUSTOMER SERVICE

o   Quick links to get straight to information to help our customers

o   WorkFlows tutorials

·         EQUIPMENT

o   Operational status of our main equipment

o   Contact information for equipment help

·         FACILITIES

o   Floor plans and facility contact information

o   What to do if ____ happens in the building…

·         STAFF MEETINGS   

o   Notes from all Staff, Open Discussion, and Training Meetings

o   Schedules for Open Discussion & Training Meetings

·         COLLECTION DEVELOPMENT

o   Latest collection updates, gap order schedule, shelf-reading assignment list

·         PROGRAMS

o   Links to important program calendars, forms, and documents

o   Showcase of Kendall programs

·         GALLERY

o   Photos from our staff of the great things we do!

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Assignment (due 11/5/14):

• By exploring the blog, find your assigned piece of information.

• Send me an email (megan.hopkins@houstontx.gov) explaining where you found the information on the blog.

• Extra credit: Mystery link! There is a golden apple hidden on our blog. You can find it by following one of the links on one of the pages. If you find it, send me an email, and you will win a prize!                                                                                             

Repair Shelf Procedures

Presented by Juli

Staff Meeting Notes 10/15/14

11:15-11:45, 3rd Floor Meeting Room

1. Updates and Reminders:

• Upcoming website launch (10/24/14)
• KHOU Book Drive - benefiting Neighborhood Centers
• Laptop checkout reminders (see Fred's email from 10/9/14)
• Door Count begins Monday
• Health Assessment due - November 14

2. Circulation Training (Alisa) -- Items Wizard

Quick Notes

• Cleanliness of our shared spaces: Please be thoughtful of everyone when it comes to making sure our service desks, delivery desk, and break room are clean places.
• Counterfeit Detector Pen: If a customer gives you a bill of $5 or more, please mark it with the counterfeit pen. (Pens are at the lobby and drive-up desks.)
• Out-of-Order Signs: Please post an Out of Order sign on any equipment that you have reported to the Help Desk (or completed a Sprocket on). This helps us all stay informed. 

Upcoming Staff Events:

• Friday, October 17: Payday
• Wednesday, October 22: Staff Training Meeting
• Friday, October 24: Last day of pay period
• Wednesday, October 29: Open Discussion Meeting
• Friday, October 31: End of CMC

Open Discussion Notes 10/1/14

Updates/General Reminders:

• CMC starts today and runs through Oct 31. You can easily contribute via ESS.
• Facilities is ordering a new microwave for the breakroom. Hopefully it will arrive in the next few weeks.
• We will be using booksale funds to make much-needed purchases for the branch. Shammi will be sending the information soon.
• Shammi thanked us for all our hard work during the amnesty program. We processed nearly 400 library card applications in one week!

Circulation/Collection:

• If you notice any non-KEN foreign language items floating our way, please send them on to a location that does house those items. 
• The DRIVE-UP option will be merged with KEN soon, eliminating the need to override transit on holds. (ILLs, Flip Kits, need to stay behind the drive-up desk.)
• The stats at the drive-up desk are lacking. Please remember to mark down directional and reference questions. Don't forget to mark any and all holds that are outgoing!

Customer Service:

• Language assistance: Mark languages spoken on the stats clipboard. Call 311 when absolutely necessary. (It's a service HPL must fund for each phone call.)
• Be consistent about our services (e.g. phone use, applications, fines, etc.). Follow policy and procedure and give a reason WHY to the customer.