Open Discussion Notes 3-9-16

Moderator: Albert
Recorder: Trish
Present: Albert, Alice, Alisa, Chris, Doug, Iffat, Janalyn, Jasmine, Katherine, Karen, Lauren, Leona, Pam, Shanti, Temeka, Trish

1.  ROB staff will be working at KEN this week (Chris and Nagma).
2. We need to bring problems to the table and bring a solution for it as well.
3. Please record all statistic counts at the desk and phone questions.  We have to record the counts to show how busy we are at the reference desk on each floor.  The 2nd and 3rd floor desks are not the problem, it's the lobby and drive up counts not being recorded.
4. Cards are being given out and the card barcode is being trashed.  Please complete applications for all new and replacement cards.
5. Card Apps--Make sure the complete app is filled out so Albert will have the info to enter into the system just in case.  Make sure everything is readable.  Tape the barcode sticker on the app if it's not sticking.
6. Card PIN numbers must be given to all customers when getting a new card. Ask if they would like to change the PIN to a number they will remember.
7. Coin Copier printer can be used for KEN work related print job with a code.
8. Please do not turn the phone ringer down in the work areas.  In case of an emergency and for safety reasons, the volume should be turned up.
9. Please answer the phones by the 4th ring, even if you're in the workroom.
10. Lauren and Temeka will make sure the ring tones on the phones are different for the public, private and individual extensions.
11. More RFID tags have come in to make sure we have KEN 100% tagged.
12. Please clean up behind yourself in the kitchen and the refrigerator
    .

09-05-12 Open Discussion

Open Discussion Notes

11:15 – 11:45 AM, 3rd Floor Conference Room

Moderator: Nina

Recorder: Pedro

1. Issue presented:

a. Workstations with items left behind by previous staff members.

Issue Discussion:

a. Staff has been leaving either personal or library items at workstations and is causing

others to pick up after them.

Resolution:

a. Clean up after yourself.

b. Leave notes on items that must be left at certain workstations.

c. Put items in proper locations. If they belong on 3rd floor, please place items on its      corresponding shelf. ie. Missing or Repair or Damaged shelf with a note on it.

2. Issue presented:

a. Address change on library cards.

Issue Discussion:

a. When changing an address on a patron account notate the old address using code

(x) and insert new address with code (a).

3. Issue presented:

a. Issuing a juvenile library card.

Issue Discussion:

a. When issuing a juvenile power card insert the parents birthday along with their name

and TDL/ID number.

4. Issue presented:

a. Process for damaged items.

Issue Discussion:

a. For a damaged item always notate the patron account.

b. Add the item charge with the title and barcode. Add the $10 processing fee or $5 for uncataloged.

c. Making a photo copy of the item when it is about to be taken off the shelf for disposal

is still to be determined after Nina peaks with Fred.

5. Issue presented:

a. Patron notification.

Issue Discussion:

a. Please ask patron if they would like to be notified by phone or email on any holds

they place.

b. If they contain long distance number please ask if an email is available to be able to contact them.

6. Issue presented:

a. Full delivery bins.

Issue Discussion:

a. Please place items going into delivery bins correctly to be able to fit more items in

one bin.

7. Issue presented:

a. Checking out of magazines.

Issue Discussion:

a. Please only check out back issues of magazines.
b. Pay attention to the pop-ups and do not override to check out the item.

8. Issue presented:

a. Items left at self check-out machines.

Issue Discussion:

a. Please check in any items left at the self check-out machines to make sure they are

not checked out to anyone.

9. Issue presented:

a. Hold-shelf items.

Issue Discussion:

a. There have been a number of instances where items have been wrapped with the

wrong names or they are being shelved.

Resolution:

a. Double check when wrapping holds. The barcode on slip should match the book.

10. Issue presented:

a. EPE

Issue Discussion:

a. Everyone is evaluated on their problem solving and decision making.

Resolution:

a. If you are not sure on what to do in a particular situation you can always ask.