11:15-11:45, Break Room
In Attendance: Albert, Jose, Doug, Nina, Alice, Leona, Alisa, Lauren, Kathrine, Evin, Trish, Temeka, Pam, Shanti.
In Attendance: Albert, Jose, Doug, Nina, Alice, Leona, Alisa, Lauren, Kathrine, Evin, Trish, Temeka, Pam, Shanti.
________________________________________________________________________
Nina: We need to be swiping every bill other than $1 with the counterfeit pen. Houston has been getting a lot of counterfeit bills. This needs to be done before you finish any transaction, and if the bill is bad you must ask for another form of payment.
Jose: Is there a system rule about waiving fines? Is there a maximum amount that can be waived? Alisa added that Fred Schumacher approved a 10% waive in the condition of a hospital stay or a death. Temeka suggested otherwise the customer must be directed to Circ Admin at x31330
Temeka: We need to be charging for print cards, computer cards, and copies. $1 is the fee for getting a replacement computer card. We can make exceptions one time for lost cards and we can give them their card number (we must then make the reservation for the customer), but after that they must be charged for a new card. Make a note in their account if you give them the exception. Trish added that it is also good practice to ask for ID if a person needs a password for their computer card. We want to make sure we are not allowing a customer to use someone else’s card.
Pam: Please do not send patrons up to the stacks by themselves to do shelf checks. We either need to do the shelf check ourselves (after making sure desks are covered), or we need to call up to the staff desk and have staff do the shelf check on the correct floor. Volunteers will be leaving after this week, and she will be throwing a party!
Temeka: Shelve holds carefully. Make sure you are putting items in the correct, alphabetical order. Pam added that if we know a volunteer is making a mistake, bring it to her attention immediately. Albert added that we can also gently remind the volunteer of the correct procedure.
Leona: This is the last week of SRP! Kids don’t go back to school until 8/24, so we will still be hosting programs and we will still be busy. We are out of CMH coupons and won’t be getting any more, so we can award one program prize instead. For teens, we can give them the MFAH ticket if they want. Booklets are due by 8/10, but we will still be giving prizes if we have them.
Temeka: In delivery we need to be scanning everything in. Do not leave Flip Kits on the cart for exceptions. Take the new holds wrapper off the material after it is turned in.
Albert: We need to be sending money bags in delivery every day.
Shanti: If you get a patron returning a disc without the case, make notes on the item and on the patron account so we know what is happening. Include the date, your initials, and details about the situation and put the material on Trish’s desk or her cart. Make sure she knows what is happening.
Trish: Check any A/V item for completeness before checking the material in and before they are checked out to another patron. We need to be doing our part to catch missing material.
Alisa: Do not print the old hold wrapper when you scan in a hold with a new wrapper. Cancel the printing and leave the new holds wrapper on for the patron to pick up. We also need to be clearing holds by running the Clear Holds report. The date on the new holds wrapper is not the expiration date. Please call IT if you need to get a username and password for the clear holds report.