Staff Training Meeting notes 8/27/14

IIntro to Library Spanish, presented by Juli 

Overview:Simple English to Spanish translation for common library interactions.

How may I help you?	Como le puedo ayudar.
They can help you.	Ellos pueden Ayudarle.
Do you have your card?	Tiene su tarjeta?
I need your card or ID.	Necesito su tarjeta o ID
Do you wish to know your fines, how many books, which items, you have?	Quiere usted saber sus multas, cuantos, que libros tiene?
If you wish to check out books, your fines must be less than 10$.	Si quiere sacar libros, sus multas tienen que estar menos de diez dolores.
Do you wish to return, take, renew?	Quiere regresar, sacar, renovar?
Wait one moment, please.	Espere un momento, por favor.
Speak slower, please.	Habla mas despacio, por favor.
Come inside, please.	Venga adentro, por favor.
Leave it there, please.	Dejalo alli, por favor.
Bring it here, please.	Traigalo aqui, por favor.
The books are on hold.	Estos libros estan reservados.
Today, we close at 5, 6, 8	Hoy, cerramos a las cinco, seis, ocho.
We open at 10, 12, 1	Abrimos a las diez, doce, uno
We are open Monday to Saturday.	Estamos abiertos de Lunes a Sábado
No cell phones, running, food, etc. in the library.	No cell telephono celular, correr, comidas, etc. en la biblioteca.
I need a Spanish speaker.	Necesito alguien que hable espanol.
What do you need to know?	Que necisita saber?
What would you like to find?	Que quiere encontrar?
Your books are due today.	Sus libros se vencen hoy.
Read this, please.	Lea esto, por favor
Where are your parents?	Donde estan sus padres?
Where is your family?	Donde esta su familia?
What is your name?	Cual es su nombre?
Give it to me, please.	Damelo, por favor.
You have no more items.	No tiene mas cosas.
You have nothing on your card.	No tiene nada en su tarjeta.
Your books are for three more weeks.	Sus libros son por tres semanas mas.
R   Repeat, please.	Repite, por favor.
Go to the reference desk.	Vaya al escritorio de referencia.
Go straight.	Vaya derecho
Follow me, please.	Sigame, por favor.

Additional Resources:

1. Survival Spanish for Library Staff (https://infopeople.org/content/survival-spanish-library-staff) essential words and phrases in MP3 files so that you can practice at your own pace; also a free online course with sound files and workbook from Web Junction  http://www.webjunction.org/documents/webjunction/Infopeoples_Survival_Spanish_for_Library_Staff.html)
2. Mango Language's free Spanish for Librarians tutorial (set up an account at http://connect.mangolanguages.com/houston/login?u=84000).
3. Library Phrase Lists from The Learning Light http://www.thelearninglight.com/LibraryPhraseLists.pdf)
4. SOL (Spanish in Our Libraries) Public Libraries Using Spanish phrase list and vocabulary (http://www.sol-plus.net/plus/survspa/toc.htm).  Includes phrases for public service and circulation staff, basic words and vocabulary, key to pronunciation, advanced conservations, and Dewey Decimal Classification in English and Spanish.
5. Bing translator ( http://www.bing.com/translator/).  After reading the translation of entered words/phrase, you have the option of hearing it “spoken” aloud in correct pronunciation.

Open Discussion Notes 7/9/14

1. Meg asked how staff can avoid working on paging past the assigned time given.
1. Three suggestions were given:
1. 2 people are assigned, (1) person find the items and the other person scans the items in.
2. Each person assigned page for 45 minutes to 1 hour, the next hour the items are to be marked missing (if you don’t find the item on the list) and then start scanning.
3. If the (2) assigned to Paging are unable to complete their task whoever has a blank hour @ 12 could help by scanning all items in.
2. There will be times when you’re unable to complete the entire list, do what you can.
2. Julie gave several print outs labeled Spanish Translations.  One of her Smart Goals is to conduct a class with the Staff on Mondays and Wednesdays on how to communicate with Spanish patrons.  Julie would like to post the print outs on Kendall’s blog.
3. There has been an ongoing problem with books in the sort room not being placed in the correct order.  (Example:  Adult fiction cart has Central books and YA on it).  The hold shelf is out order.  The shelf starting from the As not filed alphabetically.  It is not the volunteers.
4. If you’re assigned to load AV please be careful not to load CDs and non-fiction DVDs.  The AllCirc machine has been ejecting CDs and non-fiction disks.  Please make sure the ADU AV is loaded in the ADU machine (2nd fl) and the JUV AV is loaded in the JUV machine.
5. Staff has been showing up to their assigned locations late and it becomes a domino effect.  If you are relieved 8 minutes late and you’re going to lunch it does not mean you take an extra 8 minutes for lunch.  If you’re with a patron and you’re due at another location please call the person you’re relieving to inform them what the hold-up is. (You’re doing an application, assisting a customer, etc…)
6. Patrick (Kendall’s Custodian) needs to wear a Vocera.  For those wearing the vocera you can dial them at 31499.
7. Leona stated the Scholastic books are not here yet.  Central said they’re on the way.  Please make a note in the file the patron did not receive their books but did get the Chipotle coupon and bag.
8. Once the Read Down Your Fines coupon is received by the patron please put the library card #, date, location and your initials on the back.  Also remember to stamp the back with the Kendall stamp.