Staff Meeting Notes, 11-20-13

1.     Floating Updates (Alice)
o    Adult overflow has been cleared finally; Leona and Regina sending JUV and YA items too.
o    Mancuso staff is taking our overflow and distributing it to other branches
o    Overflow items—perfect condition; don’t change status to missing or repair shelf
o    Return overflow items sent by other locations and add a note that we don’t take overflow--we have enough already. 
o    If overflow items have been requested, ask that they be sent to your attention, or we will send them back.

 2.     SirsiDynix Updates (Nina)
o    Symhony continues to be super slow at different times of the day
o    When should we go offline?  How long should we wait before switching to offline mode?   Will the software automatically upload any offline work?  What’s our back-up plan if the system is down for an extended period of time?
o    New accounts: look up customer first by name (last, first only) and ID# in browse search; use child’s birthday instead of ID search.
o    Google docs (esp. schedule and room reservations) not accessible, esp. in Chrome, limited/sporadic access in IE.  Room reservations spreadsheet has been saved in Excel on 2R computer (left side); refer all reservation requests/questions to this desk.  Schedule is updated and paper copies distributed to each service desk and workroom as changes occur; check header for most current version.

3.     Program Deadlines Updates (Meg).  Copy of program deadlines for 2014 distributed to mailboxes.

4.     Incident Report Practice (Karen); Handout and practice report will be distributed to mailboxes.
 

Upcoming Staff Events

●      Nov 21:  NL Managers Meeting, 9:15-12 Noon (Karen, Meg)
●      Nov 28-29: Library Closed for Thanksgiving
●      Dec 5: Service Innovation Team Meeting, 9:15-11:15  (Karen)
●      Dec 19: NL Managers Meeting, 9:15-12 (Karen)
●      Dec 20: Youth Services Meeting, 8:15-10:15 (Leona, Regina)
●      Dec 20, HPL Staff Holiday Party, 11-1:30; RSVP to e-invite.
●      Dec 24-25: Library Closed for Christmas
●      Jan 1: Library Closed for New Year’s Day

Remaining November Programs

ADULT PROGRAMS
●      Intermediate MS Excel, Thursday, November 21, 10:30 AM – 12:30PM, 2^nd Floor Conference Room
●      Kendall Bee Quilters, Monday, November 26, 1:00 PM – 3:00 PM, 1^st Floor Meeting Room.

TEEN PROGRAMS

●      Teen Video Game Time, Wednesday, November 20, 27, 4:00 PM-6:00 PM
●      Teen Movie Time, Tuesday, November 26, 3:30 PM-5:30 PM

KIDS PROGRAMS

●      Babytime, Thursday, November 21, 11 AM – 12 PM
●      Babytime: Baby Yoga, Friday, November 22, 2:30-3:00 PM

Staff Meeting Notes, 10-16-13

1. Kronos Updates (Karen)
1. See email about password (in mailboxes too)
2. Please review your timecard regularly and email me before the end of the pay period any comments or missed punches before the end of the pay period.
3. The pay period ends every two weeks (see Upcoming Staff Events below).  They’re also posted on the in the cubicle on the end where the Vocera battery recharging stations are plugged in.
4. When swapping Saturdays with another staff member, email  me who is swapping and the changes for the dates worked and days off (or not) the following week, so I can update the Staff Schedule calendar.   
5. Overtime must be approved in advance.  Please pay attention to the schedule and punch out on time.  
6. The Library does not have a budget to pay out comp time so you need to use an accumulated comp time within 120 days.  If you request vacation leave, Kronos will automatically substitute any available comp time.     
2. Combined Municipal Campaign (Sharon)
1. Access from Kronos by going to My Links > CIty of Houston ESS Portal > login and click on CMC Sign Up.
2. Giving options: biweekly payroll deduction or one-time contribution.
3. Campaign runs Oct. 1-31.
4. Check out the online auction on the CMC page at http://cohemployeenews.com/home-cmc, See Library fundraising events at https://hplnet.hpl.lib.tx.us/cmc-2014.html.
3. Application Review Process (Nina)
1. Applications go to CEN to be indexed on the 15th of the following month.
2. Don’t forget to:
1. change library location to HOU-KEN
2. enter both phone numbers
3. ask customers if they want a custom PIN
3. Renewals and Lost Cards: enter updates from applications, esp. address and birthdate.
4. Add notes when making any  changes to a customer’s card.
5. Lost Cards: change status, add note to account and destroy card--it can’t be reinstated.  Use current expiration date.
6. New Registrations: check for duplicate accounts first and update online applications in existing record.
7. Address Change:  paste old address into a note with date changed (and your initials.

Upcoming Staff Events

• Oct 18:  Youth Services Meeting, 8:15-10:15AM (Leona, Regina)-CANCELLED
• Oct. 20-26: Fall Door Count
• Oct. 21: Childrens’ Book Festival Meeting, 4:30-6PM (Leona, Regina)
• Oct. 24: NL Managers’ Meeting, 9:15-12 (Karen)
• Oct. 24: Outreach--Budewig Intermediate School, 5-7PM (Karen, Nina)
• Oct. 25: Last Day of Pay Period
• Oct. 30: Open Discussion Meeting
• Nov. 5: Stats due
• Nov. 7: Service Innovation Meeting, 9:15-11:15 (Karen)
• Nov. 8: Last Day of Pay Period

     

Remaining October Programs

ADULT PROGRAMS

• Kendall Bee Quilters, Mondays, October 21, 26, 1:00 PM – 3:00 PM, 1st Floor Meeting Room.
• Kendall Book Club, Tuesday, October 22 • 1:00 PM – 2:30 PM, 1st Floor Meeting Room.
• Intermediate to MS Excel, Thursday, October 31, 10:30 AM – 12:30PM, 2nd Floor Conference Room
• The Affordable Care Act Open Lab, Wednesday, October 30, 5:00 PM – 7:00 PM
• Computer Basics I &II (Bilingual), Wednesday, October 23, 12:30 PM – 2:30 PM
• Social Networking, Wednesday, October 16, 12:30 PM – 2:30 PM
• Intro to MS Word, Thursday, October 17, 10:30 AM – 12:30PM, 2nd Floor Conference Room
• Getting to Know Your Gadgets: eBook Open House, Tuesday, October 22 & 29, 3:00 PM – 5:00 PM
• Advanced MS Word, Thursday, October 24, 10:30 AM – 12:30PM
• Computer Help Session, Wednesday, October 30, 12:30 PM – 2:30 PM

TEEN PROGRAMS

• Teen Video Game Time, Wednesday, October 16, 23 & 30, 4:00 PM-6:00 PM
• Advanced Origami, Tuesday, October 22, 4:00 PM-5:00 PM

KIDS PROGRAMS

• Toddler Story Time, Tuesdays Oct 22, 29 at 10:30-11:00 AM and at 11:30-12:00
• Preschool Storytime, Wednesdays Oct. 16, 23, 30 at 12:30-1:15PM
• Babytime, Thursdays, October 17, 24, 31 at 11 AM – 12 PM
• Babytime: Baby Yoga, Fridays, October 18, 25 at 2:30-3:00 PM
• R.E.A.D (Reading Education Assistance Dogs), Saturday, October 19 – 2:00-3:00pm
• Kendall Book Mania Club, Wednesday, October 23 – 4:45-5:45pm
• Halloween Book Celebration, Thursday, October 31 – 4:00-5:00pm

Open Discussion Notes, 10-2-13

3rd floor conference room, 11:15-11:55AM Recorder: Albert Moderator: José

1. Shelf Read
1. Take turns
2. pull misshelved items, esp. WLC, 700s, fiction
3. takes longer to shelve when time must be spent reshelving items in wrong place.
4. suggested schedule: Tues & Thurs shelf read, Mon, Wed, Fri shelve
5. volunteers: review how to shelve fiction
6. staff: shelve where items go instead of at end of shelf (like they’re tired of shelving)
7. if not finished, bring items back downstairs
8. we can all learn how to shelve again.
9. it’s happening a lot!
2. Bins for tagging
1. don’t put holds in tagging bins!  Found item for customer there
2. not good customer service
3. also discard bins--don’t put problem books or holds there
4. Checkout discards to KEN discard account to change shelf status, so items doesn’t appear to be on the shelf
3. AllCirc
1. check and make sure the DVD barcode matches the one on the case
2. also check boxes and replace broken ones with supply in workroom
3. discard damaged disks (scratched, cracked) and worn cases with old covers (call number sitckers on case)
4. Relieving the Desk
1. Get to the desk on time, especially when returning from lunch.
2. hour lunch doesn’t mean you can come back to the desk late--public service takes priority.
5. Workroom
1. clean your own dishes from sink; Angie is not our maid.
2. leave strainer in left sink to keep solid food bits out of the drain pipes, causing plumbing problems.
3. clean up your own mess.
4. refrigerator full of stuff, no room for lunches; big water bottles taking up too much room!
5. need to clean frig--Temeka will do 10/3.
6. Statistics
1. mark questions answered and holds on stats sheets at desks
2. if customers call with reference questions and too busy, refer/transfer them to Telephone Reference (ask if okay first).
7. Meeting Rooms
1. give customer contact info for outside meetings if requested.
2. meetings in library buildings (city facilities) must be free and open to the public.
3. Library does not publicize outside meetings but can direct customers to contact for the meeting (the person who filled out the form).
8. Symphony
1. User look up--if you can’t find new cardholder, change to HISTORY in profile from NO HISTORY.
9. Holds Shelf
1. shelve in alpha order by last name, first name.
2. not good customer service to mis-shelve items that can’t be found by customer or staff
10. Paging
1. bring items checked in downstairs asap--they’re HOT and ready to be picked up.
2. some customers come very quickly to pick up holds and staff can’t find them if they’re not on first floor.

Staff Meeting Notes, 9-18-13

Agenda

1. Announcements
1. Holiday leave requests--get requests in Kronos by Oct. 4 for:
1. Thanksgiving (Nov. 28-29)
2. Week before Christmas (Dec 24-25)
3. Christmas-New Year’’s (Dec 24-25 and Jan 1)
4. You must arrange a swap to cover your weekend.
2. Check all media for completeness before checking in (customer problem, 9/17); check media received though sorter for completeness before putting in the bin or on a cart.
3. Customer Complaint Forms: Include your name, unit name and any responses and follow-up requested (see attached example)
   
   
2. Affordable Care Act training with Jose and Sharon (handout)
1. www.HealthCare.gov (Official US Government website)
2. www.obamacarefacts.com (“ObamaCare Facts was created by two guys sick of trying to dig through talking points to find out what ObamaCare actually does. We are stricltly interested in presenting the facts on Obama's health care reform. We have no funding or agenda.”)
3. https://sites.google.com/site/hplstafftraining/affordable-care-act (HPL Training Portal)

---

Upcoming Staff Events

• Sept. 19: 9-3, Kronos Training, Cape Center (Meg)
• Sept. 20: 8:15-10:15, Youth Services Meeting, Central (Leona, Regina)
• Sept. 24: 10-11, Director’s Chat, JIB (Temeka)
• Sept. 26: 9:15-12, NL Managers Meeting, Central (Karen)
• Sept. 27: 9-11, SirsiDynix Serials Training, Kendall Workroom; Last Day of Pay Period
• Sept. 30: Quarterly Change Fund report due
• Oct. 2: 11:15-11:45, Open Discussion Meeting
• Oct. 3: 9:15-11:15, Service Innovation Team Meeting, Central (Karen)
• Oct. 5: September stats due
• Oct. 8: 9:30-11:30, Daily ES Career Fair Outreach
• Oct. 11: Last Day of Pay Period
• Oct. 14: 11:15-1, Program Planning Meeting, Kendall Workroom
• Oct. 16: 11:15-11:45, Staff Meeting

Remaining September Programs

Adult Programs, 1st Floor Meeting Room

• Kendall Bee Quilters: Monday, September 23, 30, 1:00 PM – 3:00 PM
• Mystery Book Club: Thursday, September 19 • 1:00 PM – 2:30 PM, Book Selection meeting for 2014.
• Kendall Book Club: Tuesday, September 24 • 1:00 PM – 2:30 PM.

Adult  Computer Classes, 2nd Floor Conference Room

• Getting to Know Your Gadgets: eBook Open House, Tuesday, September 24, 3:00 PM – 5:00 PM
• Intermediate MS Excel, Thursday, September 26, 10:30 AM – 12:30PM
• Internet Basics 1&2, Thursday, September 19, 10:30 AM – 12:30 PM
• Digital Photography, Wednesday, September 25, 12:30 PM – 2:30 PM

Teen Programs

• Teen Video Game Time, Wednesday, September 18, & 25, 4:00 PM-6:00 PM, Age: 12 and up, 3rd floor Teen Area.
• Teen Movie Time, Tuesday, September 24, 3:30 PM-5:30 PM, teens 13 and older are welcome, 3rd floor Conference room.

Children’s Programs

• Toddler Story Time, Tuesdays, September 24, 10:30-11:00 AM, 1st Floor Meeting Room.
• Preschool Storytime, Wednesdays, September 25, 12:30-1:15PM, 3rd floor meeting room
• Babytime, Thursdays, September 19, 26 11 AM – 12 PM, for parents and babies up to 18 months, 3rd floor meeting room
• Babytime: Baby Yoga, Fridays, September 20, 27,  2:30-3:00 PM, for pre-walkers and their caregivers, 1st Floor Meeting Room
• R.E.A.D (Reading Education Assistance Dogs), Saturday, September 21 – 2:00-3:00pm, sign up in advance at the 3rd floor reference desk.
• Kendall Book Mania Club, Wednesday, September 25 – 4:45-5:45pm, for kids ages 9-11, 3rd floor meeting room.

Early October Programs

Adult Programs, 1st Floor Meeting Room

• Kendall Bee Quilters, Mondays, October 7, 14, 1:00 PM – 3:00 PM.
• Mystery Book Club, Thursday, October 3 • 1:00 PM – 2:30 PM.

Adult  Computer Classes, 2nd Floor Conference Room

• Internet Basics 1&2, Tuesday, October 1, 3:00 PM – 5:00 PM
• Computer Security, Wednesday, October 2, 12:30 PM – 2:30 PM
• Intro to MS Excel, Thursday, October 3, 10:30 AM – 12:30PM
• Digital Photography, Tuesday, October 8, 3:00 PM – 5:00 PM
• Computer Basics I &II, Wednesday, October 9, 12:30 PM – 2:30 PM
• The Affordable Care Act Open Lab, Wednesday, October 9, 5:00 PM – 7:00 PM
• Intro MS Publisher, Thursday, October 10, 10:30 AM – 12:30PM
• Computer Basics I &II (Bilingual), Tuesday, October 15, 3:00 PM – 5:00 PM
• Social Networking, Wednesday, October 16, 12:30 PM – 2:30 PM

Teen Programs

• Teen Video Game Time, Wednesday, October 2, 9, 16, 4:00 PM-6:00 PM, age: 12 and up, 3rd floor Teen Area.
• Beginner Origami, Tuesday, October 8, 4:00 PM-5:00 PM, ages 7 & up, 3rd floor Conference room.

Children’s Programs

• Toddler Story Time, Tuesdays Oct 1, 8, 15, 10:30-11:00 AM & 11:30-12:00, babies and children up to 3 years, 1st Floor Meeting Room.
• Preschool Storytime, Wednesdays Oct. 2, 9, 16, 12:30-1:15PM, children 3 years and up, 3rd floor meeting room
• Babytime, Thursdays, October 3, 10, 17, 11 AM – 12 PM, parents and babies up to 18 months, 3rd floor meeting room
• Babytime: Baby Yoga, Fridays, October 4, 11, 2:30-3:00 PM, pre-walkers and their caregivers, 1st Floor Meeting Room
• Hispanic Heritage Month: guitarist John Acevedo, Saturday, October 5, 2:00-3:00pm,1st floor meeting room.
• Para Los Ninos, Monday October 7, 4:00-5:00 pm, children 4 & up and their parents, 1st floor meeting room
• Papercrafting with Amie- Puzzle projects, Monday, October 14, 4:00- 5:00 PM, school-age children, 3rd floor meeting room.
• Family Movie, Thursday, October 10, 4:00-6:00 PM, 3rd floor meeting room.