Open Discussion Notes, 10-2-13

3rd floor conference room, 11:15-11:55AM Recorder: Albert Moderator: José

1. Shelf Read
1. Take turns
2. pull misshelved items, esp. WLC, 700s, fiction
3. takes longer to shelve when time must be spent reshelving items in wrong place.
4. suggested schedule: Tues & Thurs shelf read, Mon, Wed, Fri shelve
5. volunteers: review how to shelve fiction
6. staff: shelve where items go instead of at end of shelf (like they’re tired of shelving)
7. if not finished, bring items back downstairs
8. we can all learn how to shelve again.
9. it’s happening a lot!
2. Bins for tagging
1. don’t put holds in tagging bins!  Found item for customer there
2. not good customer service
3. also discard bins--don’t put problem books or holds there
4. Checkout discards to KEN discard account to change shelf status, so items doesn’t appear to be on the shelf
3. AllCirc
1. check and make sure the DVD barcode matches the one on the case
2. also check boxes and replace broken ones with supply in workroom
3. discard damaged disks (scratched, cracked) and worn cases with old covers (call number sitckers on case)
4. Relieving the Desk
1. Get to the desk on time, especially when returning from lunch.
2. hour lunch doesn’t mean you can come back to the desk late--public service takes priority.
5. Workroom
1. clean your own dishes from sink; Angie is not our maid.
2. leave strainer in left sink to keep solid food bits out of the drain pipes, causing plumbing problems.
3. clean up your own mess.
4. refrigerator full of stuff, no room for lunches; big water bottles taking up too much room!
5. need to clean frig--Temeka will do 10/3.
6. Statistics
1. mark questions answered and holds on stats sheets at desks
2. if customers call with reference questions and too busy, refer/transfer them to Telephone Reference (ask if okay first).
7. Meeting Rooms
1. give customer contact info for outside meetings if requested.
2. meetings in library buildings (city facilities) must be free and open to the public.
3. Library does not publicize outside meetings but can direct customers to contact for the meeting (the person who filled out the form).
8. Symphony
1. User look up--if you can’t find new cardholder, change to HISTORY in profile from NO HISTORY.
9. Holds Shelf
1. shelve in alpha order by last name, first name.
2. not good customer service to mis-shelve items that can’t be found by customer or staff
10. Paging
1. bring items checked in downstairs asap--they’re HOT and ready to be picked up.
2. some customers come very quickly to pick up holds and staff can’t find them if they’re not on first floor.