Open Discussion Notes 2-20-13

11:15 – 11:45 AM, 3rd Floor Conference Room

Moderator: Alice

Recorder: Leona

1. Stats
1. Record program attendance numbers as well as all directional and reference                       questions on weekly stats sheet.
2. Record outgoing and incoming hold stats on any sheet  (don’t forget clear holds)
2. IRS forms and instructions- What we have is on the table inside the entrance to the    building. Customers can print out forms or instructions on irs.gov website or check back to see if we have received additional forms. We have information on our blog.
3. Door count- Will be held again in April.
4. Patrons first at any desk, then help with other tasks
1. When you are at any desk, the patron comes first over whatever you are doing.  
2. But when you have no patrons at the lobby or driveup, remember that you can keep busy by sorting when there is no sorter, doing exceptions, tagging or even help shelve holds.  Take the initiative to start on anything that is needed to keep the floor clear.
5. Sorting
1. When being in the sort room, pay attention to patrons bringing back items.  Do not turn off the sorting machine to raise bins while  patrons are walking in and trying to return  items.
2. At busy times, stop only one bin at a time by unplugging it.
3. Help patrons when they have problems with the sorter or the voice keeps  sounding
4. Do not turn off the computer for the sorter at the end of the day during the week.  Only turn it off on Saturday night.
6. Safe
1. The code for the safe is [see Logins/Passwords on Equipment page].
2. Make sure all the bags that are in the safe are sent in with delivery. (Good idea to double check in the safe in case there is more than one bag.
7. Items with missing pieces -Put a note the item and its account when a piece in missing and put it on the repair shelf.
8. Notes on items
1. For discards, change to “Not in use”.
2. For missing item or overflow book,, change to “repair shelf”
9. Adult books
1. Keep only 2 copies of adult fiction on the shelf (pull another branch’s copy first)
2. Keep only 1 copy of any adult nonfiction titles.
10. Place topics for open discussion on topic suggestion site on blog
11. Use the counterfeit pen on bills $5 and up.
12. Only be courtesy to patrons.
13. Help keep books in the right section. Watch for adult books in the kids section or  adult graphic novels in teen.