Open Discussion Meeting 8/6/14

Workroom, 11:15-11:45AM                       

Moderator: Nina

Recorder: Meg

Sort room

• Please pay attention to the signs in the sort room. These signs guide you on where to correctly place items (whether in bins or carts).
• When you’re assigned to sort, check for tags as you take items out of the bins. If it’s juv item or an adult item we’d like to keep, put in our bin to tag. If it’s not tagged and it’s an adult item, put it in a box to send to Mancuso.
• All DVDs (both JUV and ADU) are now in one gray bin in the sort room. This is so we can properly handle all DVDs for the AllCirc machines. Please see Temeka if you have any questions about the DVDs.
• If there are bins of board books stacked to the ceiling, please put them on a cart and deliver them to the 3rd floor. Those are easy to quickly shelve, and this way we make room for more materials in the sort room.
• When carts are brought back to the sort room partially empty, integrate them onto another cart. This frees up carts that we desperately need.
• As you run books through the sorter from the bookdrop, please check for receipts or other materials that may be stuck in the books (or cases, etc.).

Circulation

• Trapping holds: Remember that the computer thinks KENDRV is a separate building somewhere. When processing a DRIVE-UP hold, you must MAKE HOLD AVAILABLE. Do not put it back in transit.
• Juli offered to do one-on-one trainings with individuals to go over the TRAP HOLDS process or any of the WorkFlows functions.
• Holds: Use copy/paste to insert a customer’s name on the hold wrapper. Typing it in leads to misspellings and errors.
• Use a full sheet of paper to wrap around the item on a hold. This is for privacy purposes.

Collection

• When closing the floors at the end of the day, take the designated pick-up carts from the 2nd and 3rd floors downstairs and park them in front of the sorter. The person scheduled to do bookdrop the next morning should run those items through. This way, the books on the pick-up carts get back to the shelves faster.
• Staff should be responsible for shelving JUV paperbacks and graphic novels. The arrangement is confusing for volunteers (and some of us). We will re-evaluate that section and try to simplify it in the coming weeks.

Important Reminders and General Housekeeping

• Don’t forget to turn the Wiis off at closing. You can point the remote at the TV screen and simply hold down the power button (on the remote). If that doesn’t power it off, open the cabinet and use the power button on the Wii itself.
• Customers should not feel forced to use the sorter. We can check-in items for them if that’s what they’d prefer. Show them how to use the sorter. Be accommodating and try to think of how it would be for you to walk into the building for the first time with no knowledge of our procedures or equipment.  
• Incident Reports are important! If we have a customer who is a problem (i.e., hostile, abusive), we need to document it in an Incident Report. Keep documenting with each encounter. This way, we have the support needed in case a suspension or ban is necessary.