- CMC starts today and runs through Oct 31. You can easily contribute via ESS.
- Facilities is ordering a new microwave for the breakroom. Hopefully it will arrive in the next few weeks.
- We will be using booksale funds to make much-needed purchases for the branch. Shammi will be sending the information soon.
- Shammi thanked us for all our hard work during the amnesty program. We processed nearly 400 library card applications in one week!
Circulation/Collection:
- If you notice any non-KEN foreign language items floating our way, please send them on to a location that does house those items.
- The DRIVE-UP option will be merged with KEN soon, eliminating the need to override transit on holds. (ILLs, Flip Kits, need to stay behind the drive-up desk.)
- The stats at the drive-up desk are lacking. Please remember to mark down directional and reference questions. Don't forget to mark any and all holds that are outgoing!
Customer Service:
- Language assistance: Mark languages spoken on the stats clipboard. Call 311 when absolutely necessary. (It's a service HPL must fund for each phone call.)
- Be consistent about our services (e.g. phone use, applications, fines, etc.). Follow policy and procedure and give a reason WHY to the customer.
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