Staff Meeting Notes 11/12/14

11:15 – 11:45 AM, Breakroom

1. Farewell Party for Meg

Quick Notes

• Newspapers: Please check in newspapers everyday using Serials Control in Workflows because 1) we need to know if the paper had arrived; 2) Inventory Control needs to claim items we paid for but didn’t receive; and 3) your colleague doesn’t have to check in a whole bunch of paper later.  If you don’t know how to do this, see the Customer Service page on the blog, under WorkFlows How To…, or ask Alisa.
• Holds at the Service Desk: Items should only be held at the service desks for 24 hours or less.  If a customer is not coming within a day to pick up the item, hold it on their account and put the item on the hold shelf in the Lobby.  Why this is important: when items are sitting at the desk and not placed on hold, the catalog still shows they’re available for other customers but we won’t be able to find them because they’re not on the shelf (and we waste a lot of time running around looking for them).  And, when the customer comes to pick up the item, there’s no record in the account help us locate the hold.  Do yourself and the customer a favor and put the item on hold.
• Out of Order Signs: Every time you put up an out of order sign, please enter the date, time, nature of problem and your initials, so your colleagues can explain to customers what the problem is.  Redirecting customers to an alternate source (like the copier on the other floor) is not a bad idea either.  No information = confusion and makes us look bad.

Upcoming Staff Events

• Wednesday, November 12: Adult Pre-Selection (Alice); farewell party for Meg
• Friday, November 14: Payday
• Wednesday, November 19: Staff Training Meeting: I. Obituaries (Alice); II.  Catalog Tips & Tricks (Karen)
• Wednesday, November 19: staff holiday potluck lunch
• Friday, November 21: Last day of Pay Period; Meg’s last day
• Wednesday, November 26: Open Discussion Meeting  (Leona, moderator; Katherine, recorder)
• Thursday, November 27: Thanksgiving Day, Library closed
• Friday, November 28: Thanksgiving holiday, Library closed (payday on 11/26)
• Monday, December 1: Program Planning Meeting
• Wednesday, December 3: Management Team Meeting
• Friday, December 5: Statistics & Monthly Branch Narrative due
• Sunday, December 7: Facility Checklist due