Moderator: Alice Dooley
Recorder: Kathrine Fan/Lauren Wilcox
Karen - Customer had Spanish books on her account, though she does not speak Spanish. This is assumed to be a staff error; please remember to close out an account immediately after a transaction. If you find a card at the desk or anywhere, please mark it as lost in Sirsi and destroy it right away. Also be sure to make notes in a patron's account when anything out of the ordinary happens.
Albert - There has been a lot of discontent with how we are executing work. Everyone needs to pull their own weight. Staff who have extra duties may be pulling more weight than others. Shelving needs to be done correctly from the beginning; starting in the sorting room. Everybody needs to shelve when they are assigned to do so or on blank hours. Also work on accepting constructive criticisms.
** The sorter may not be reading RFID tags. It seems to be sorting correctly, but not everything is being discharged.
Nina - It is the responsibility of Karen and Lauren to take time out of our day to check in with people and make sure everyone is on task.
Temeka - People are still not helping in delivery like they are supposed to. We need to be there to provide help as needed for the drive-up and lobby desks.
Pam - We need to establish a definition for teamwork for Kendall.
Shanti - Sometimes we gang up on one person and alienate them. Do not single people out.
Nina - We need to start over.
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