April 5, 2017 Staff meeting

Kendall Neighborhood Library

April 5, 2017

11:15 AM- 11:55AM

Staff Break Room

              I.        Monthly reports

a.    Please try to get to me by the 5^th of the month

            II.        Next WPR ( work Progress Report) will be done in April

a.     Will cover 2/1/17 – 3/31/17 please send in any documentation for that time.

           III.        Yoga

a.     Please advertise as walking and not walking when talking to customers

          IV.        Tagging

a.     How is it going: we are now using a log to track where we are working.  Good chunk of YA fiction is done, Picture books working in the Bs, all 3^rd floor cds done, good chunk of 2^nd floor cds done. 

b.    Victor will create a sheet that shows where we have been.

           V.        Communication remember you can call and leave messages on the Manager phone 31882

          VI.        :  Manager meeting highlights

a.       Early registration for SRP starts 5/1/17

b.      Remember to answer the phone with the 3 part greeting

Three Part Telephone Greeting for Public Service Telephones

1.    Thank the caller for calling the Houston Public Library System.

Thank you for calling the Houston Public Library System.

2.            Follow with the name of your branch/unit.

This is the Kendall Neighborhood Library.

3.            Offer Assistance.

How may I help you?

c.    Libraries should be clean and photo ready including the workroom areas

d.    All staff need to take the Pronunciator training by 5/1

e.    Staff must wear city badges at all times

f.     If a crime is committed we call the police whether the customer want us to or not.  And we do an incident report Get police officers name and badge whether a police report number is give or not.

         VII.        Complaints about computer speed

a.    Speedtest.net recommended by the IT department works on Explorer

If you receive a complaint please so a speed test and send the information to the IT department include the computer number, Gtag, time and the results of the speed test in the email to HPL IT HelpDesk <HPL.HelpDesk@houstontx.gov>

       VIII.        Complement

a.    See attached

          IX.        Questions / Comments  

Please check that you have the appropriate Email signature set up on the web email and 2010 email systems.

http://houstonlibrary.org/hpl-brand/internal-documents/email-signature

Open Enrollment ends 4/7 make sure you sign up

Keep 5 pennies in the cash drawer

National library worker day request for Pepperoni

Discussion of EO 1-28 http://www.houstontx.gov/execorders/1-28.pdf

Submitted on Friday, March 24, 2017 - 16:49 Submitted by anonymous user: 15.203.233.84 Submitted values are:

Name: Sandy Lu

Email : Sandsters@gmail.com

Phone:

Check this box if you'd like a response.: Yes Library Card Number: 22477021228376 Library Location: Kendall Library Tell us what your comment is about.: Compliment

Comment:

On March 15, 2017 I received a notice from the library that a dvd that I had returned to the Kendall Library was overdue and missing. 

I was certain I had returned it and found it strange that the other 4 items I returned in the drop box were not missing or overdue.  I called the Kendall library and spoke to Temeka Doakes.  She explained the search process the library uses when items go missing and the patron believes they’ve returned it.  I asked a series of difficult questions regarding the library’s policy around this including how much would be owed if the missing DVD was not found. 

Temeka remained calm and very helpful the entire time, expressing empathy and assurance that the library staff and she would do everything possible to try and locate the item.  She told me to call her back in 2 weeks if I still found the item was missing on my account and we would discuss next steps.

The next day, the item was found an/d was removed from my account, but Temeka was on vacation and did not know this.  Upon returning from vacation on March 24, she came across the missing DVD and on her own initiative, she called me to let me know the item was found.

I have expressed my gratitude and appreciation to Temeka personally for taking the time to help me and to call me back to ensure I knew the item was found.  I also wanted to ask that the library please recognize Temeka’s actions.  She demonstrated great customer service, a friendly and helpful attitude, and a willingness to go the extra mile – all of which this patron and “Friend of the library” will not soon forget.