Kendall Neighborhood
Library
July 12, 2017
11:15 AM- 11:55 AM
Staff Break Room
I.
Monthly reports
a. Please try to get to me
by the 5th of the month use current goals until new ones are created
b. Google doc will be used
to collect Shelf reading, Collection management including Collection HQ and
discards
II.
HEAR Review
a. Working on writing them now.
b. Then
will create new plans
III.
Library cards online registration Please start
new process now
a. you
can just take the info from Id and create the user record. There’s no need to
fill out the paper form.
b. please
make sure that staff check with customer about borrower’s agreement. Customer’s
verbal agreement is what legally binds them to the checkout policies.
c. Staff
should add a note that the customer wasn’t able to submit the online
registration, and that they agreed to the borrower’s agreement.
d. Regarding
card renewals or changes to existing account, if the customer is at Kendall,
you can update the user record after verifying ID etc. Add a note that the
customer’s info was updated.
e. If
customer is on the phone, online or doesn’t have ID with them, you may direct
them to use the Update MY Link card form on the website (it is on the MY Link
page).
f. Addition
information is available on the Staff Training Portal under Library Functions
scroll down to My Link Online Library card there are FAQs and 3 videos
IV.
Manager
meeting highlights
The
next Staff Development Day will be in April 2018 it will be at JIB and
Central. Since there will be no SDD this year, Organizational Development
will be planning Staff Development Week to hold different staff trainings for
professional development.
If
staff have suggestions on what topics to cover, please send them to HPL – Training.
V.
Announcements by Victor from Manager Team Meeting - July 2017
Incident
reports
We
should be reviewing them for the frontline staff, particularly those with
little experience writing them
Must be in third person, regardless of who is
being discussed
Voter
registration – state law requires us to offer to each library card applicant
Make sure to as customers
Staff
do not get special hold privileges
They
cannot move themselves up the hold list
They
cannot take a movie that has a hold on it, take it home and watch it, and bring
it back to then send out in delivery
The
practice of intercepting holds in any manner is very unethical
Staff
should have items checked out if they have them at home or on their desk
Tex
Share card
Does
everyone on your staff know exactly how to answer a question about Tex Share
cards from a customer?
Need
a My Link Card for 6 months and live in Houston. All cards expire at the end of July. Then everyone reapplies to get a new one
No
phone while doing job
Reminder
to staff that they cannot talk on the phone while doing work
If
it is a phone call or text that needs attention, remove yourself from the
workspace, reply, then return
VI.
Announcements and Reminders
a. Internal
customer service and how we talk to each other.
Always work on being polite to each other
b. The International
services binder
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