Open Discussion Notes 7/9/14

1. Meg asked how staff can avoid working on paging past the assigned time given.
1. Three suggestions were given:
1. 2 people are assigned, (1) person find the items and the other person scans the items in.
2. Each person assigned page for 45 minutes to 1 hour, the next hour the items are to be marked missing (if you don’t find the item on the list) and then start scanning.
3. If the (2) assigned to Paging are unable to complete their task whoever has a blank hour @ 12 could help by scanning all items in.
2. There will be times when you’re unable to complete the entire list, do what you can.
2. Julie gave several print outs labeled Spanish Translations.  One of her Smart Goals is to conduct a class with the Staff on Mondays and Wednesdays on how to communicate with Spanish patrons.  Julie would like to post the print outs on Kendall’s blog.
3. There has been an ongoing problem with books in the sort room not being placed in the correct order.  (Example:  Adult fiction cart has Central books and YA on it).  The hold shelf is out order.  The shelf starting from the As not filed alphabetically.  It is not the volunteers.
4. If you’re assigned to load AV please be careful not to load CDs and non-fiction DVDs.  The AllCirc machine has been ejecting CDs and non-fiction disks.  Please make sure the ADU AV is loaded in the ADU machine (2nd fl) and the JUV AV is loaded in the JUV machine.
5. Staff has been showing up to their assigned locations late and it becomes a domino effect.  If you are relieved 8 minutes late and you’re going to lunch it does not mean you take an extra 8 minutes for lunch.  If you’re with a patron and you’re due at another location please call the person you’re relieving to inform them what the hold-up is. (You’re doing an application, assisting a customer, etc…)
6. Patrick (Kendall’s Custodian) needs to wear a Vocera.  For those wearing the vocera you can dial them at 31499.
7. Leona stated the Scholastic books are not here yet.  Central said they’re on the way.  Please make a note in the file the patron did not receive their books but did get the Chipotle coupon and bag.
8. Once the Read Down Your Fines coupon is received by the patron please put the library card #, date, location and your initials on the back.  Also remember to stamp the back with the Kendall stamp.

Staff Meeting Notes 6/25/14

11:15 – 11:45 AM, Breakroom

1. Updates:
1. Saturday Vacation Guidelines (Karen)
2. SRP Updates  (Meg & Leona)
2. Training: Novelist (Pam)

Quick Notes

• Sorter: Shut off sorter and bins but leave the sorter computer turned on (changed from last month).
• Remember to leave all computers on at the end of the day so IT can download updates overnight.  You can log off but don’t shut down.
• When you empty bins in the sorting room, check items for RFID tags.  Put untagged items--adult, teen and some juvenile--in the box under the sorting machine and we’ll send them to Mancuso, our floating hub, to be tagged and floated to another library.  Any items we want to keep--beginning readers, children’s fiction, picture books--must be tagged that day and put on a cart to be reshelved.   

Upcoming Staff Events

• Friday, June 27: Payday
• Thursday, July 3: Last day of pay period; timecards approved at close of business.
• Friday, July 4: Library closed for Independence Day holiday
• Wednesday, July 9: Open Discussion Meeting
• Friday, July 11: Payday
• Friday, July 18: Teen Pre-Selection.  Last day of pay period; timecards approved at close of business.
• Wednesday, July 23: Staff Meeting
• Thursday, July 24: NL Managers Meeting
• Friday, July 25: Payday
• Thursday, July 31: Deadline for completing Cyber Security Awareness Training.

Open Discussion Notes 6/11/14

Workroom, 11:15-11:45AM, Recorder: Karen, Moderator: Alice

1. Introduced Shanti from JUN, who will be here for 1 yr while JUN undergoes renovation.
2. Reviewed procedure (handout) for on-the-fly library card registrations during the summer only at KEN when lines are huge:
1. mark with small flags
2. application must be complete and signed
3. enter:
1. name (FIRST, LAST)
2. ALT ID (for adult cards)
3. location code (HOU-KEN)
4. profile (already entered with barcode)
5. birth date (XX/XX/XXXX)
6. address (ADU) or address & parent name and ID (JUV)
7. Notify via (EMAIL/PHONE)
4. put Post-It flag on the application
5. pick up all applications at the end of the day and bring them to the workroom so the on-the-fly applications can be completed before we open the next day.
6. applications must be fully entered before we open the following day.
7. applications must be legible and complete (esp. since the customer won’t be able to answer questions); you can write clearly near the illegible info.
8. handout applications must be
3. How do you convert an online card/application?
1. Two options:
1. No Holds: delete the profile and create a new card
2. Holds: go into Modify User to update; don’t forget to change the expiration date!
2. Take application back to workroom.  PDF of application marked as well.
3. Trying to get portable workstation for lobby

Collection

4. Don’t float stuff we’re getting from other locations, esp. Teen and Juvenile fiction, beginning readers
5. Way to get last of new Teen books for display--all getting shelved because they’re not marked.
1. change display to something maintainable, discuss further at future meeting
6. Need barcodes for holds you can’t find on the shelf when customer comes to pick up so we can send to Circ Admin to investigate.
7. When putting items in bins, please stack them neatly.  Don’t dump in the bin--it wastes space--or overfill the bin because items get broken when the bins are stacked (esp. AV).
8. When loading a cart from bins, put the stuff in order so it’s ready to shelve (including AV, graphic novels, audiobooks).
9. Don’t just dump DVDs on the shelf.  On the 2nd floor, they’re in alphabetical order by letter or by Dewey number (100s).
10. Also sort adult items with adult, juvenile with juvenile, etc. or they end up on the wrong floor.
11. If you don’t finish the cart you’re shelving, don’t leave a partially-finished carts on the floor or downstairs--move the remaining items to a similar cart in the sorting room so they can get shelved on the next cart.

Holds

12. When clearing holds, check the shelf for expired items that were overlooked.  Workflows has already cancelled the expired hold and sent the item on to the next person.  It’s our job to take the item off the shelf and send it on it’s way.
13. In order to extend a hold for a customer (someone who can’t pick up the hold in time), use the “Modify Hold” wizard.  Don’t just write the new date on the wrapper--the software won’t know and will expire the hold anyway.

SRP

14. SRP Updates---supplies are low, exp. coupons, books.  Waiting for restock for prize books, logs.
15. Use the Ready 2 Open time--15 minutes before opening--to restock SRP materials and  to make sure everything is turned on.
16. Not enough time to pick up at night.
17. SRP registration not available on catalog computers--reported to IT Help Desk.
18. No zoo tickets yet.  Need more FLIP coupons too--only sending us 10-15 every week.
1. Can they bring the evaluation form to CMH and get the passes there?  Not sure.
19. Registering groups--do one group registration
20. Keep desk clear for SRP stuff.  Put holds on the shelf behind the desk.
21. Gaming equipment--shut down Wii players on Saturday and remove the disk.  Let them rest over the weekend!