Staff Training Notes 7/30/14

I. Troubleshooting: AllCirc Machines

II. Staff/Customer Safety & Evacuation Routes Presented by Karen

Overview: Learn steps to take when an active shooter or other security threat occurs in the building and learn the evacuation routes on each floor.
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How to:

1. View the film “Run, Hide, Fight: Surviving an Active Shooter Event” (on Youtube at http://www.youtube.com/watch?v=5VcSwejU2D0&feature=youtu.be or from the Intranet homepage.
2. With the Evacuation Route map (attached), familiarize yourself with the location of each evacuation route in the building so you can use the one nearest to your location.
3. With the Evacuation Route map, identify locked areas in the building where you could hide from an active shooter.  Also identify areas that are not secured but could provide a hiding space in an emergency.
4. The Evacuation Route map is also posted on the bulletin board in the workroom and linked on the Kendall blog, on the “Facilities” page, under “Kendall Phones & Floor Plans.”
   

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Assignment:

What is the nearest evacuation route if you’re in the following:

1. 1st Floor Meeting Room
2. Teen Gaming Area
3. Sorter Room
4. Adult Large Print collection
5. Print Center (both)
6. 3rd floor conference room
7. Workroom

Where are the locked spaces in the building where you can hide from an active shooter?

1. On the 3rd floor?
2. On the 2nd floor?
3. On the 1st floor?
4. Which ones have telephone access to call 911?
5. What is a key thing to remember about some of the doors in these spaces?

Email your answers to the practice questions above to Karen by Wednesday, August 13.

Staff Meeting Notes 7/23/14

Kendall Staff Meeting, 11:15 – 11:45 AM, Breakroom

1. Updates:
1. New Deputy Director (Karen); handout
2. Returning empty bins (Karen)
3. Holds wrappers (Karen)
4. New monthly staff training meeting (Karen)
5. Door Count: difference between reference & directional questions (Alice)
6. SRP Updates  (Meg & Leona)
2. Circulation Training: Policy Updates (Alisa); handout

Quick Notes

• Desk Holds: If you hold items at the desk for a customer, please put their last name and “Hold for Pick-Up through [date]” with your initials.  We can only hold items for 24 hours without a card number because the catalog stills shows they’re on the shelf (and therefore findable, holdable, and available).
• Answer the Phone: If you’re not helping a customer, answer the phone.  If we all expect someone else to do it, the phone won’t get answered..
• Close the workroom doors before opening hours.  We don’t want customers wandering around in the workroom.
• Shelving: Straighten rows and “front” the books (push up to the front edge of the shelf) when you’re shelving. The shelves will look neater and you’ll be able to see what you’ve accomplished.
• Alphabetize: It seems basic but is really one of the foundations of library work.  It’s so much easier to find what you’re looking for when it’s in the right place.  (Extra credit: what are the other foundations of library work?)

Upcoming Staff Events

• Wednesday, July 23: Staff Meeting
• Thursday, July 24: NL Managers Meeting
• Friday, July 25: Payday
• Wednesday, July 30: Staff Training Meeting
• Thursday, July 31: Deadline for completing Cyber Security Awareness Training.
• Friday, August 1: Last day of Summer Reading Program.  
• Friday, August 1: Last day of Pay Period
• Tuesday, August 5: July statistics and Monthly Report due
• Wednesday, August 6: Open Discussion Meeting
• Friday, August 8: Payday
• Sunday, August 10: Facility Checklist due
• Friday, August 15: Last day of Pay Period
• Wednesday, August 20:  Michele Gorman meets Kendall staff, 11AM
• Friday, August 22: Payday
• Monday, September 1: Labor Day Holiday--library closed

Open Discussion Notes 7/9/14

1. Meg asked how staff can avoid working on paging past the assigned time given.
1. Three suggestions were given:
1. 2 people are assigned, (1) person find the items and the other person scans the items in.
2. Each person assigned page for 45 minutes to 1 hour, the next hour the items are to be marked missing (if you don’t find the item on the list) and then start scanning.
3. If the (2) assigned to Paging are unable to complete their task whoever has a blank hour @ 12 could help by scanning all items in.
2. There will be times when you’re unable to complete the entire list, do what you can.
2. Julie gave several print outs labeled Spanish Translations.  One of her Smart Goals is to conduct a class with the Staff on Mondays and Wednesdays on how to communicate with Spanish patrons.  Julie would like to post the print outs on Kendall’s blog.
3. There has been an ongoing problem with books in the sort room not being placed in the correct order.  (Example:  Adult fiction cart has Central books and YA on it).  The hold shelf is out order.  The shelf starting from the As not filed alphabetically.  It is not the volunteers.
4. If you’re assigned to load AV please be careful not to load CDs and non-fiction DVDs.  The AllCirc machine has been ejecting CDs and non-fiction disks.  Please make sure the ADU AV is loaded in the ADU machine (2nd fl) and the JUV AV is loaded in the JUV machine.
5. Staff has been showing up to their assigned locations late and it becomes a domino effect.  If you are relieved 8 minutes late and you’re going to lunch it does not mean you take an extra 8 minutes for lunch.  If you’re with a patron and you’re due at another location please call the person you’re relieving to inform them what the hold-up is. (You’re doing an application, assisting a customer, etc…)
6. Patrick (Kendall’s Custodian) needs to wear a Vocera.  For those wearing the vocera you can dial them at 31499.
7. Leona stated the Scholastic books are not here yet.  Central said they’re on the way.  Please make a note in the file the patron did not receive their books but did get the Chipotle coupon and bag.
8. Once the Read Down Your Fines coupon is received by the patron please put the library card #, date, location and your initials on the back.  Also remember to stamp the back with the Kendall stamp.