In Attendance: Lauren, Albert, Jose, Iffat, Alice, Janalyn, Doug, Alisa, Nina, Temeka, Kathrine, Shanti, Pam, Leona, Trish, Karen
Note Taker: Trish
Moderator: Lauren
- The sorter will be fixed. The barcode scanner will be removed as well as the receipt printer. The sorter will now read RFID tags and any items that are not tagged will go into the exceptions bin. There will be no voice!
- Blinds must be open at night. If the blinds are not functional, just leave them open as much as possible.
- Holds are still being put on our shelf that belong to other branches. Please pay close attention when shelving holds. Keep items going to other branches separate from KEN items both when you are paging and when you are doing delivery/exceptions. Expired holds must be cleared first thing in the morning and we should be checking the holds shelf for old holds just to be sure they are being sent out as necessary. There have been issues with the clear holds list, LMS is aware.
- A-Z webinar is asking for a $25 payment and we can't pay for it, so do not take the most recent A-Z webinar.
- Please make sure customers in the meeting rooms and study rooms are leaving 15 minutes prior to closing. Make announcements at 30 minutes, 15 minutes, and at closing and make sure the people in rooms are aware of the closing time well in advance.
- Make sure to give customers the new room reservation guidelines when they reserve a room. Customers may make up to 6 reservations in a 90-day period, but they must fill out a separate reservation form for each reservation.
- Make sure to make tallies on the stats sheets! This week is door count week, so it is very important but we should always be diligent about making tallies and keeping track of our activity on every floor.
- Jose went above and beyond in customer service with a customer on Monday. Go Jose!
- Iffat did 3-tier work on Monday night, taking care of delivery, exceptions, and the sorting room. Go Iffat!
- Name That Book contest is very intense right now. Leona has a list that will be on 3rd floor and in the sorting room to make locating these items easier. You can also print out a list for customers by going to the HPL kids page.
- CMC team still needs help with the festival at Central on Friday, October 30th. Let us know if you'd like to participate.