5-Minute Meeting 5-31-16

Items that came up on Saturday, 5/28:

1. If customers don't want their change back ("Keep the change!"), ring the amount of the change into SMM as MISC or Booksale.  Don't leave the change in the drawer because it will throw off the drawer count and we'll have to figure out where it came from.   The Business Office always wants to know why our deposit is over or under.
2. Please don't send customers to the Lobby for change.  We cannot  open the register drawers to give change.  Either make change from your own pocket, ask customers if anyone can help, let the customer know the print system will hold their work for 2 hours, or suggest (gently) the Book Sale or fines payment (if they have them) as an option.
3. Customers must check out holds from the Holds Shelves.  I helped a customer on Saturday who didn't know this. She said someone at the desk told her it was okay and she was embarrassed when I told her otherwise.
4. Tag all incoming holds because we will handle them again when they expire or are returned.  It will save the team lots of time if they're tagged when they first arrive here.

Staff Meeting Notes, 5-11-16

Kendall Staff Meeting, May 11, 2016

11:15 – 11:45 AM, 3rd floor conference room

1. News from April CE Managers Meeting and SW Managers Team Meeting (Karen)
2. Training: 2016 SRP--Aim for the Stars! (Leona)
1. New for 2016
2. 2016 Incentives
3. 2-16 SRP Dates and deadlines

Quick Notes

• Exceptions Bins:  With the new sorter setup, if the item does not have a tag or the sorter cannot read the tag, then the item will go into the #9 bin
• Bin #1 has holds and CEN items. Bin #9 has items not read plus holds and CEN items.
• FIRST, discharge the items from either bin.  
• Second, after dealing with holds and CEN items, sort the remaining items into the following groups:
• No Tags: Add and program new tag.
• Rectangular Tags: Remove old tag and add/program new tag.
• Other Tags: Run through the sorter again with the cover open (or AV--tag on top).  If the item sorts correctly, yeah!  If not, remove the old tag and add/program a new tag.
• If items have metallic ink on the cover OR do not sort after 3 tries, float to a new location.
• Clear the exceptions from both bins throughout the day.  
• If you’re on SORT, empty the excpetions bins frequently onto the Exceptions cart so the items can be easily identified.  If you have time, groupg  together the not-tag and rectangular tag items.  If there is no one at the Delivery desk,, discharge and sort the items.
• If you’re on DELIVERY, discharge the items on the exceptions cart every hour.
• If you’re on the LOBBY or DRIVE-UP desks covering Sort, work together as a team to empty and discharge the exceptions throughout the day.  Customers will be asking you to check their accounts and to find and clear items they returned which were not discharged by the sorter.  Work together to tag items as time allows.
• Tag all incoming items from CEN and other locations (except ILL).  It will save us a lot of time later when they’re returned.
• Items will not be discharged if they don’t have a tag.  And customers will be checking their accounts  since they don’t get a receipt.

Events

• Friday, May 13: Pay Day!
• Friday, May 13: Youth Services Meeting at CEN (Shanti, Leona, Jasmine, Nagma)
• Friday, May 13: Tech Specialists Meeting (Pam)
• Wednesday, May 18: Farewell Party for Lauren
• Thursday, May 19: Lauren’s last day
• Friday, May 20: Pay Period Close
• Wednesday, May 25: Program Meeting
• Friday, May 27: Pay Day!
• Friday, May 27: Staff Training (Blue Group), rescheduled from May 13
• Monday,  May 30: Memorial Day, Library closed
• Wednesday, June 1: First day of SRP
• Friday, June 3: Pay Period Close

Staff Training May 6 & 27

Kendall Staff Training

E-resources 5/6/16

Presented by Jasmine Zelaya

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Overview: Navigating e-resources on the HPL Website

E-books

We offer thousands of e-books including fiction, nonfiction, graphic novels and comic books for all age groups through Overdrive, Axis360, Hoopla, ComicsPlus, Ebsconet and Gale Virtual Reference Library.

Audiobooks

Listen on your computer or on your mobile device. New titles are added regularly or explore classics. Available through Overdrive, Axis360, Hoopla and OneClickDigital.

Music

Freegal and Hoopla offer a wide selection of songs that include latest hits, classics, world music and more.

Video

Stream (or download) films, TV shows, documentaries, instructional and educational videos from Hoopla and Overdrive.

Mobile apps are available for Overdrive, Hoopla, Freegal and OneClickDigital. These and ComicsPlus are available on the HPL app. Check your app store or marketplace for more info. All apps available for free.

Get the complete handout.

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Practice/Assignment (due in two weeks):

1 Create an account with one of the ebook/ eaudiobook hosts.

2. Check out one item.