Meeting Notes 2/15/12

11:15-11:50 AM, Break Room

Agenda

1. Handouts
1. Change in Laptop Checkout Policy (email from Mike VanCampen, 2/8/12): no checkouts if customer has any fines; picture ID and library card must match customer checking out laptop
2. Physical Weeding Guidelines (from Collection Development Office, 1/17/12): items meeting the following criteria should not be reshelved, floated, tagged or sent for a hold: yellowing pages; split bindings; dirty/stained/water-damaged/hi-lighted/written-on pages; torn pages or cover; loose or missing labels; physical damage (bite marks, cigarette burns, roaches, mold, strong ordor).
2. Recap from Last Meeting
1. Bookdrop: 4x/day--smaller and quicker
2. Sorter: clean “shingler” belt every morning with soapy water and brush, wipe dry (1st person assigned to Sort)
3. Tagging: at desks, on the spot as time permits--better check-in consistency
3. News/Updates
1. Book Sale wish list, due 2/17: requesting non-supply items needed
2. Kronos: email problems logging in to Karen with date and punch time
3. Parking: please use last row of parking lot while back lot is flooded
4. EV Charger: no parking restrictions, a convenience for electric-car owners
5. AARP Tax Help: Wed 12-4, Sat 10-2; schedule on blog, program calendar, yellow handout, posted 2nd & 3rd floors
6. Tax Forms: what we have received from IRS in lobby; get copies of other forms from binder (2nd floor desk) or www.irs.gov
4. Substitutes
1. Substitute signs in and out on timesheet; leave in manager’s box at end of day.  Both substitute and manager/supervisor fill out surveys at end of day.
2. Links to time sheet, substitute and manager surveys on blog/Quick Links page
3. Offer to help if there’s something they don’t know how to do: “This is how we do this here.”
4. Share observations with manager to be included in end-of-day survey
5. extra timesheets and training handouts for standard procedures in folder on top of mail boxes
5. Volunteers
1. Online applications only, effective immediately (link on blog home page, under “Volunteer Links”
2. Part of city-wide initiative to improvement volunteer management and volunteer experience
3. Volunteers must be at least 14 years old and agree to serve for a minimum of 45 days and at least 20 hours in the first month (3-4 hours/week).  Also: no criminal background, no court-ordered community service
4. Volunteer applications with be processed by Andrea Lawrence, Volunteer Coordinator, Office of Volunteer Services, Department of Community Engagement.  After processing (interview, background check), they will be referred to the branches for orientation and scheduling.
5. Volunteers sign in and out for their shifts using the Google form (link on the blog).  They must wear their Volunteer picture ID (or the generic volunteer badge available at the 3rd floor desk) while volunteering.
6. Frees staff time to schedule, train, manage on-site volunteers

Meeting Notes 1/4/12

11:15-11:50 AM, Break Room

Agenda

1. New & Departing Staff
1. New: Cosette, CSC-PT; Willie, IS/IT Help Desk Coordinator (Trainer)
2. Departing: Irene (retired 12/31/11); Tina (returning to Looscan 1/9/12)
3. Substitutes: will request for Monday-Thursday, beginning Jan. 9
2. Off-desk duties to be reassigned
1. Supplies
2. Damaged/Incomplete Items
3. Checking/Storing Applications
4. Others?
3. Following the Schedule--why?
1. Ready @ Open
2. Closing the floor
3. Sort
4. Whatever needs to be done
4. Deadlines:
1. Wednesday, Jan. 11: Feb programs in Program Registration
2. Monday, Jan. 16: Library closed for MLK Birthday holiday
3. Tuesday, Jan. 17: December Applications to CIRC Admin to archive
4. Tuesday, Jan. 17: Adult 10/11 GAPS MISC List to Collection Development

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5. EPE Review

Job Duty: Customer Service
Weight:  20%
Employee provides extraordinary customer service by

• welcoming everyone in a friendly manner,
• being positive and professional in voice and actions with all customers,
• giving customers full attention,
• acknowledging all communications promptly,
• giving timely, accurate, thorough and appropriate information and assistance,
• making every effort to meet customers’ needs, and
• by being polite and equitable in enforcing organizational policies

Measurement:      
Acceptable

1. Employee welcomes customers and staff in a friendly, positive and professional manner.
2. Information and assistance provided are ordinarily timely, accurate, thorough and appropriate to the situation.
3. Often treats all persons and situations with respect, courtesy, and sensitivity to cultural diversity while enforcing organizational policies.
4. Ordinarily practices active listening and assists customers with defining their needs and requests.       

    

Meeting Agenda 11/30/11

KENDALL LIBRARY

Staff Meeting Agenda

November 30, 2011 11:15 – 11:50 AM

Agenda

1. Gaming is Back!
1. What we have: 8 Nintendo DSI individual players and 51 games; 2 Wii players (in teen area); 4 white Wii controllers (for left player), 4 black Wii controllers (for right player) and 18 Wii games (12 E rated, 2 E-10 rated, 4 Teen rated).
2. Rules for customer use: see below
3. Check-out and check-in procedure: see below
4. Clear and secure at close of business: see below
5. New Procedures for gaming programs: see attached
6. Security: the cabinets containing the Wii players must be locked at all times--no exceptions!  The cabinet containing Wii controllers, DSI players, and DSI games must be locked when the library is closed.
7. Try it out . . .

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Rules for Customer Use, posted at 3rd floor desk:

General

• Gaming will be available for children and teens during all open hours with the exception of special gaming events (tournaments, senior gaming, etc.)
• Parents must be present with the children/teen on school days from 10am to 2:30pm in order for the child/teen to play.

Checking Out

• Play will require a valid Houston Public Library Card belonging to the child or parent.  If the parent’s card is being used, the parent must be present.
• Wii controllers, DSIs and DSI games are checked out to the customer.  Nunchuks and other gaming accessories are not checked out.
• Abandoned or loaned controllers will result in a note in the customer’s record requesting that it not be done again.  If the behavior continues, the card holder may be blocked from game play.
• Lost or stolen controllers DSIs and DSI games that are on the customer’s record will be billed to the customer as other lost library materials are.
• Wii games are to be handled by the Kendall staff only.
• Controllers may not be checked out for friends.  Only one controller, DSI, and DSI game may be checked out per child/teen card.  Parents may check out one for each child on the parent’s card.

Play

• The wrist strap should be worn during all Wii game play.
• You may change games only once during your playtime.
• Children have 1 hour to play on the Wii and 2 hours on the DSI.  Play may be extended if no one is waiting.
• Children may join other children  with the original player’s consent.
• Children may play E and E-10 rated games.
• Teens ages 13-18 may play T, E, and E-10 rated games.
• Games may be brought from home and played as long as they conform to the ratings.
• Memory cards may be used to save games.  All games saved to the console may be deleted at any time.

When Others are Waiting

• Wii Time Limit=1 hour
• DSI Time Limit=2 hours

Check-out and Check-in Procedure for Staff:

Wii & DSI Check-out Directions

1. Ask what system they want to play and what game
1. Kids under 13 must play E-rated games
2. Wii games are the empty boxes displayed behind the desk
3. DSI games are displayed in the ring binder behind the desk
2. Check library card to make sure it is valid--make sure it’s a kid’s card if a kid is using it.
3. If using a Wii, find the game in the binder and see what equipment is needed.  Check out the Wii controllers on the account.  Nothing else--nunchuks, if needed, or games--is checked out.  Store the game box in the cabinet until the game is returned.
1. Wii 1 (on the left) uses the white controllers
2. Wii 2 (on the right) uses the black controllers
3. Always check out the shorter ones first.
4. Take the Wii game from the folder in the cabinet and inset it in the console for the customer.  Lock the cabinet afterwards!  One very busy/short-staffed days, the staff will pick two games to  pre-load in the o consoles.
5. If using a DSI, find the game chip in the plastic box and scan the barcodes for the game unit and the game (the barcode on the file card) to the customer’s account.  Insert the game chip into the player.  Store the game file card in the box until the game is returned.
6. Enter all information needed in the Wii/DSI sign-up sheet.
7. When everything is returned, check it in and cross out the customer’s name on the sign-up sheet.

Clear and Secure at Close of Business

1. Check the MilCirc records for the Wii controllers and DSI players to make sure all items have been returned.  In Search/Holds look up the following titles:
1. Nintendo DSI at Kendall
2. Wii Controls at Kendall
2. Lock Wii controllers and DSI players and games in the cabinet.
3. The Wii players must be kept in locked cabinets at all times.  Do not leave the cabinets open for customers.

Troubleshooting

• Batteries: extras in cabinet; recharger in workroom.
• DSI chargers: 4 grey cords in blue crate under desk--plug in to recharge at desk; Additional chargers in the workroom.
• Wii accessories: steering wheels (for Mario Kart),  nunchuks, guitar (for Guitar Hero) provided when needed.  Accessories are not checked out.
• Wii controller won’t work:
• needs new battery: replace with rechargable battery in cabinet.
• wrong controller for player: white=left side, black=right side.
• player not turned on: open cabinet and press power button.
• screen not turned on: press power button in lower right corner of screen
• game doesn’t appear on screen: TV should be set to Component 1 to play Wii; go to Source and select Component 1.