Staff Training Notes, 9/4 & 9/11

Lean Six Sigma (Mandatory COH Training)

September 4 & 11, 2015

9-10:15AM, Workroom

Presented by Karen Luik & Lauren Wilcox

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Objective: To learn the basic concepts of Lean Six Sigma, leading to yellow-belt certification.   

Description: Lean Six Sigma Yellow Belt professionals are valuable assets within an organization. This training covers an introduction to the terminology, tools, and methods of the Lean Six Sigma methodology for front-line staff/supervisors that will support improvement projects in their organization. This training uses online quizzes, workshops, and other virtual exercises to reinforce the tools and concepts taught in order to cultivate a strong foundation for the Lean Six Sigma methodology within your organization.

Upon completion of this course, participants will be able to:

• Understand Lean Six Sigma terminology
• Solve small problems
• Recognize the importance of customers
• Map processes
• Identify causes 
• • Develop solutions

If you missed this training, you can complete it online through the Talent Management System (TMS) at talent.houstontx.gov/Saba/Web/COH (course number is 00022086 or search by typing “lean six sigma” in the Catalog Search Box). Upon completion of this web-based training, staff will receive 1-hour of training credit. Please give a copy of your certificate of completion to Karen.

All COH staff are required to complete this training by 12/1/15.

Agenda for Staff Meeting 9-2-15

11:15 – 11:45 AM, Breakroom

1. Updates from 7/24 CE Managers Meeting (Lauren & Karen)
2. New Staff: Welcome Janalyn, new part-time CSC (Lauren)
3. Electronic Timekeeping Policy annual review (Karen)
4. CIRC Training: Voter Registration (Alisa, Temeka)

Open Discussion Notes 8-26-15

11:15-11:45, Break Room
Moderator: Albert
Recorder: Trish
Attending: Lauren, Albert, Jose, Alice, Karen, Shanti, Jasmine, Alisa, Evin, Iffat, Nina, Temeka, Pam, Katherine, Doug, Trish

1.  Applications.  All applications must be complete (including parents' info on kids' applications).  Make sure birthday, driver's license/ID and signature are there.  Blue or black ink only--no green, purple, pink or other colors.  Check for duplicates before starting an application.

2.  Holds Printers.  Each print job needs to be printed or cancelled before moving on to the next item. When you don't clear the waiting print jobs, they stack up and the next person will have to spend time clearing them from the Virtual to Print Wizard first.  Please do not change or adjust the printer settings on the computers with the holds printers.  It's not necessary to print a new label for delivery items that already have a sticky label.

3. Holds.  When you receive a hold with a sticky label, scan the barcode to notify the system (Sirsi) that the item has arrived at Kendall.  Read all labels for location before putting items on the Hold shelf or in outgoing bins--we've had holds belonging at different locations shelved here.

4. Delivery.  When you're scheduled for Delivery for the day, you can help with other first floor functions, especially after Delivery has been checked in.  Examples: sorting, exceptions, holds needing sticky labels, and customers in the lobby needing help (desk back-up).

5.  Checking in Holds.  Use "Discharge" to check in holds, not "Trap Holds."  Returned items with holds (received at the desk or in Exceptions) should be labeled and shelved ASAP, as customer can see the hold is available and may come to pick it up right away.

6. Location  of Hold Label.  For books, place the label right above the call number label.  For AV, place the label over the side of the case that opens (after verifying the disk(s) are in the vase) high enough from the edge to not cover the barcode.

7. AV Holds with Missing Disks.  When AV holds are received with missing disks, call the supervisor of the location it was sent from, so they can address the problem.

Teamwork will make this happen!

NOTE: See also the post "Holds Printers Update," 8/15/15.  Karen