Meeting Notes 4/11/12

11:15-11:45 AM, Break Room

AGENDA

1. Elevators;  the left elevator has been fixed; the right elevator will remain out of order to receive the same repairs (in the next week).
2. Smoking:
1. City Ordinance (Ordinance 2006-1054) requires smokers to be at least 25 feet from a building entrance (the curb across from the staff entrance): “Smoking is prohibited outdoors within 25 feet of building entrance and exit doors, wheelchair ramps serving the door, operable windows and air-conditioner intake vents.  (See: COH Health and Human Services website).
2. Please pick up and dispose cigarette butts in an appropriate container--the butts littering the curb outside the staff door make all of us look slovenly.
3. Keep smoking paraphernalia at your desk, not at shared workstations.  Some of us are allergic to tobacco products and the smell makes us nauseous.
3. Phones
1. Use standard greeting for public calls (“Thank you for calling the Houston Public Library.  This is the Kendall Neighborhood Library Library. How may I help you?”)
2. Use name for private line and internal calls.
3. Ring tones: bell ring for public line (pick asap during public hours), electronic rings for private and internal lines (pick up asap during all hours).
4. When transferring calls, please tell the person receiving the call what is needed.  Don’t just push the transfer button when the extension starts ringing because: 1) the person receiving call can’t tell if it’s an internal or public call (communication, teamwork); 2) the customer has to repeat request second time (customer service).
4. On the Fly applications: Please don’t do this. . . ever.
1. If you’re too busy to complete an application now, you’ll be too busy later too.
2. You’re not saving time, just creating more work later for someone else later on.
3. Customers deserve a fully-functional card right away--take the time to do it right the first time.
5. Listening to Music: Wearing earbuds or headphones while shelving or working at your desk is okay IF you keep the sound low enough that you can hear someone speaking to you without that person having to shout or jump around to get your attention.  Listening to music should not interfere with doing your job, which includes communicating with other staff members.
6. Benefits Open Enrollment: through next Tuesday, April 17.  Enroll online at www.houstontx.gov/oe.
1. Meetings for AFLAC Supplemental Insurance: Central, 4/12 at 2:30, Stella Link, 4/13 at 10:30
7. Next Staff Meeting, 4/25: 1-hour weeding workshop by COMS staff, 10 am (for am staff) and 11:15 (for pm staff), Workroom.
9. • Q&A
• Courtesy holds for patrons should have a note on the item with name, date, and initials of the staff person that placed the hold. Courtesy holds can be held for 24hrs.
• Please keep alphabetizing the sort room karts in the sort area correctly. YA uncataloged items should be in order by author last name. The juvenile series are in order by title. Remember when sorting it is author last name, first name, and then by title. Spell out the number of items that have numerical titles.
• Remember door count will be done next week. The person on sort will most likely be the person to write down door count.
• When closing at the end of the day remember to:
Clear everyone off the floor and check restrooms.
Turn off all public monitors and TV screens.
Turn off staff computers.
Make sure all chairs are pushed in.
Pick up all loose books on tables and shelves.
Shelve items on their correct shelf if time permits.