Meeting Notes 5/2/12

11:15-11:45 AM, Break Room

AGENDA

1. SRP Online Sign-up (Leona)
2. Customer Service Updates
1. Credit Card payments: please remember HPL only accepts Visa, Mastercard, and Discover.  We do not accept American Express (reason: their merchant fees are higher than the others). [Staff: AMEX accepted at self-check stations; notify Business Office.] [KL: payment info from website.]
2. Meeting Room reservations:  We had some confusion last Wednesday when the 3rd floor conference room seemed to be double booked; except the 2nd floor conference room was available (no computer class) and Spanish class was adults only, should have been on 2nd floor.  We found a alternate space for the Girl Scouts in the Community Center but because we weren’t talking to the leaders, they were not aware of the arrangement.  Please:
1. Review room reservation spreadsheet--reserve rooms for your programs and clear reservations you don’t need;
2. Adult groups should only be in the 2nd or 1st floor meeting rooms; the 3rd floor room is reserved for kids, parents, and teachers;
3. 30 minutes minimum between programs/events;
4. Changes can only be made by the individuals named on the reservation form; other people in the group may want to help, but we need to speak to the person responsible for the reservation;
5. Add the date and your initials to the spreadsheet when making a reservation, so we can see at a glance when it was made; reservations are tentative only until we have the signed meeting room reservation form.
3. Updates from Service Priority Workgroup meetings 4/26:
1. Pedro: Training & Technology
2. Karen: Workforce Development
4. Updates from Manager’s Meeting 4/26:
1. New training software--Telephone Doctor, rolling out in June for Neighborhood libraries (except extended hours locations initially--not enough $$ available for all to start); web-based, successfully complete at least 2 training modules per month (30 min + quiz); focus on customer service.
2. New virtual library services--mobile app ready in May; website being reworked; content management software shifting to Drupal; Sarah Borders wants to visit branches on Friday for input on website redesign; sent ebook questions to email reference.
3. Revising service area maps in June: to gather info about where our customer come from, asking customers put pins in city map indicating their home or work location; date collected in June, analyzed in July, ready to use in Aug, to help us better address service priorities.
4. Project for Public Spaces: national organization collecting input for plan to reorganize/revitalize Central Library plaza week of May 7; previously worked on Discovery Green and Market Square; using TIRZ (Tax Increment Reinvestment Zone) funds for renovations.
5. Children’s Book Celebration; Saturday, May 5; lunch w guest author for origami contest winners, followed by program and other events.  Leona worked on decorations, helping day of program.
6. BTOP (Broadband Technology Opportunity Program): still looking for bilingual trainers; will post job signs at branches asap; can work up to 29 hours/week, 50% of time teaching digital inclusion classes (computer basics, MS Office intro, digital technology); can also help with workforce development classes and open job labs.
5. Questions/ Discussion