Staff Meeting Notes 3-16-16

March 16, 2016, 11:15 – 11:45 AM, 3rd floor conference room

1. News from February CE Managers Meeting and SW Managers Team Meeting (Karen): 

• CE Managers Meeting, 2/26/16: FY17 Budget Update; Open Carry Signs for School Events; Staff Appreciation Funds; Mileage Reimbursement; new PC reservation system being tested; online registration process in development; HPL mobile app displays library card barcode; Customer Service Review program (training by Lauren); see CE Manager Meeting Notes & handouts for complete minutes.
• SW Managers Team Meeting, 3/1/16: When doing daily deposit, prepare the deposit for your drawer, then swap with your colleague doing the other drawer to verify that the correct amount is being sent as the deposit and the correct amount remains in the drawer.

2. Training: HPL Customer Service Review Program (Lauren); PowerPoint presentation

Quick Notes

• PINS:  Please ask customers what PIN they would like to use.  Do not automatically give them the 5-digit number assigned by Sirsi or the customer’s phone number.
• Holds/ILL: Please do not check out holds/ILL items with another family member’s card because Workflows will continue sending copies to fill the hold until it is checked out on the original customer’s card.   
• Staying vs Going:  Make a habit of automatically separating holds that are staying from holds going to another location when you are doing paging, clear holds, or exceptions.  Once a hold is labeled, it’s easy to put it the “staying” pile or the “going” pile.  The benefits: 1) saves time; 2) sends the hold to the right place; 3) makes customers and colleagues happy.  
• Old Newspapers:  When you check in newspapers, remove the oldest ones on the shelf--we keep two weeks of daily newspapers and 4 months of weekly papers (Barrons’s, Houston Business Journal).  Put the discarded issues in the paper recycle bin in the Print Center.
• NEW: Suggestion Box: See a problem? Got a solution?  Suggest it here: KEN Staff Suggestion Box (upper right corner of Kendall blog pages).
• Money to Spend:  Lauren and Karen need your help deciding how to spend private funds we received for staff appreciation (like the monthly birthday parties).  We need to spend $200 by the end of April.  Snacks?  Cookies for staff meetings?  A pre-SRP pizza party?  (Sorry, no gift cards.) Submit your suggestions at What should we buy?.

Upcoming Staff Events

• Friday, March 18: Pay Day!
• Friday, March 18: CE Managers Meeting at CEN (Karen, Lauren)
• Friday, March 25: Last Day of Pay Period
• Wednesday, March 30: Programming Meeting
• Friday, April 1: Staff Training Meeting (Blue Group)
• Friday, April 1: Pay Day!
• Tuesday, April 5: SE Managers Team Meeting (Karen)
• Wednesday, April 6: Open Discussion Meeting
• Friday, April 8:  Youth Services Meeting (Jasmine, Leona, Nina, Shanti)
• Friday, April 8: Staff Training Meeting (Green Group)
• Friday, April 8: Last Day of Pay Period
• Wednesday, April 13: Staff Meeting