Open Discussion Notes 3-9-16

Moderator: Albert
Recorder: Trish
Present: Albert, Alice, Alisa, Chris, Doug, Iffat, Janalyn, Jasmine, Katherine, Karen, Lauren, Leona, Pam, Shanti, Temeka, Trish

1.  ROB staff will be working at KEN this week (Chris and Nagma).
2. We need to bring problems to the table and bring a solution for it as well.
3. Please record all statistic counts at the desk and phone questions.  We have to record the counts to show how busy we are at the reference desk on each floor.  The 2nd and 3rd floor desks are not the problem, it's the lobby and drive up counts not being recorded.
4. Cards are being given out and the card barcode is being trashed.  Please complete applications for all new and replacement cards.
5. Card Apps--Make sure the complete app is filled out so Albert will have the info to enter into the system just in case.  Make sure everything is readable.  Tape the barcode sticker on the app if it's not sticking.
6. Card PIN numbers must be given to all customers when getting a new card. Ask if they would like to change the PIN to a number they will remember.
7. Coin Copier printer can be used for KEN work related print job with a code.
8. Please do not turn the phone ringer down in the work areas.  In case of an emergency and for safety reasons, the volume should be turned up.
9. Please answer the phones by the 4th ring, even if you're in the workroom.
10. Lauren and Temeka will make sure the ring tones on the phones are different for the public, private and individual extensions.
11. More RFID tags have come in to make sure we have KEN 100% tagged.
12. Please clean up behind yourself in the kitchen and the refrigerator
    .