Open Discussion 10-3-13

11:15-11:45 AM, 3rd Floor Conference Room

Moderator:  Albert

Recorder: Juli

Sort machine: 

• Place items in order on cart or through machine.  
• Observe items in bins/address discrepancies errors. 
• Take AV/paperback/etc. bins to proper floors.  
• Be sure to put central items in central bins.  
• If an item is sorted to wrong bin, please put on exceptions cart.  
• Magazines we carry stay, all others go to appropriate branches.  
• Foreign languages we don't carry, send to Central.

Applications: 

• Compare info on application to account.  
• Verify currant address/if not on ID, must provide documentation.  
• Parent's ID must be on application.  
• Name on ID and application must match.  
• Hyphenated/compound names combined to one word.  
• Ask patron to print, must be in ink!  
• If application is not properly filled out, must be redone.  
• Add currant info to account to update.  
• Remove TDL and other blocks when info added.  
• Must have ID#. Read and take action /update pop up messages.  
• Write notes: dates/initials/branch.  
• Mexican consular ID acceptable to verify address if on card, also accepted: Concealed Handgun license, TX Offender ID, Picture Passport, alternative picture ID.  
• Save replaced barcode as note with initials/branch/date.  Enter new barcode.  
• Keep old address as note.  
• Change expiration date if all fines paid.

        

Meeting Notes 9-19-12

11:15-11:45 AM, Break Room

Agenda
New Library Card Registration Forms (Albert and Nina)

• Begin using October 1
• 8 ½ x 11 inch form
• Adult information top and bottom (signature), Juvenile information in grey box
• sample attached

New AllCirc Machines (Karen)

• Disks loaded in carousels, two per drawer, four per cabinet; computer located in lower drawer
• Title A-L in left cabinet, M-Z in right cabinet; spell out numbers (1=One); omit The, A, etc.
• Screen and software remain same
• Blue light flashes in slot when ready to receive or eject a disk
• Set disk gently in slot to load--don’t push or force
• Disk protrudes 1-2 inches from slot when ready for customer
• Scanner works better when card or barcode held nearly vertical

---

This week:
Wednesday, Sept. 19

• Pedro: Brainfuse, 11-12:30, Park Place

Thursday, Sept. 20

• Albert, Alice, Alisa, Nina, Pam, Suzanne: Brainfuse, 9:15-10:45, Jungman

Friday, Sept. 21

• Brad, Jane, Juli, Karen: Brainfuse, 8:30-10, Central, Concourse Meeting Room
• Leona, Regina: Brainfuse, 10:15-11:45, Central, Concourse Meeting Room (after Youth Services meeting in JIB Auditorium
• Leona, Regina: New Library Card Registration, 11:45-12:45, Central, Computer Lab

Cosette, Crystal, and Katherine will receive Brainfuse training from Pedro on their next scheduled workday.

Next week:
Meeting with Deputy Director Meller Langford, Monday, Sept. 24, 11-12, 1st floor meeting room.  
If you normally work 11:15-8:15, start your shift at 11 am on the 24th, then leave 15 minutes early another day next week.  Let Karen or Pedro know which day you want to leave early so the schedule can be adjusted.
  
Next Staff Meetings:
Wednesday, Sept. 26, Program Planning meeting, for staff responsible for programs.
Wednesday, Oct. 3, Open Discussion meeting.  Volunteers needed to be the moderator and the recorder.

Handouts:

Sample New Library Card Registration form, filled out
Editorial: "Teach Them Well: Libraries offer free homework help 24/7. Let's use it," Houston Chronicle, 9-16-12, B11.

09-05-12 Open Discussion

Open Discussion Notes

11:15 – 11:45 AM, 3rd Floor Conference Room

Moderator: Nina

Recorder: Pedro

1. Issue presented:

a. Workstations with items left behind by previous staff members.

Issue Discussion:

a. Staff has been leaving either personal or library items at workstations and is causing

others to pick up after them.

Resolution:

a. Clean up after yourself.

b. Leave notes on items that must be left at certain workstations.

c. Put items in proper locations. If they belong on 3rd floor, please place items on its      corresponding shelf. ie. Missing or Repair or Damaged shelf with a note on it.

2. Issue presented:

a. Address change on library cards.

Issue Discussion:

a. When changing an address on a patron account notate the old address using code

(x) and insert new address with code (a).

3. Issue presented:

a. Issuing a juvenile library card.

Issue Discussion:

a. When issuing a juvenile power card insert the parents birthday along with their name

and TDL/ID number.

4. Issue presented:

a. Process for damaged items.

Issue Discussion:

a. For a damaged item always notate the patron account.

b. Add the item charge with the title and barcode. Add the $10 processing fee or $5 for uncataloged.

c. Making a photo copy of the item when it is about to be taken off the shelf for disposal

is still to be determined after Nina peaks with Fred.

5. Issue presented:

a. Patron notification.

Issue Discussion:

a. Please ask patron if they would like to be notified by phone or email on any holds

they place.

b. If they contain long distance number please ask if an email is available to be able to contact them.

6. Issue presented:

a. Full delivery bins.

Issue Discussion:

a. Please place items going into delivery bins correctly to be able to fit more items in

one bin.

7. Issue presented:

a. Checking out of magazines.

Issue Discussion:

a. Please only check out back issues of magazines.
b. Pay attention to the pop-ups and do not override to check out the item.

8. Issue presented:

a. Items left at self check-out machines.

Issue Discussion:

a. Please check in any items left at the self check-out machines to make sure they are

not checked out to anyone.

9. Issue presented:

a. Hold-shelf items.

Issue Discussion:

a. There have been a number of instances where items have been wrapped with the

wrong names or they are being shelved.

Resolution:

a. Double check when wrapping holds. The barcode on slip should match the book.

10. Issue presented:

a. EPE

Issue Discussion:

a. Everyone is evaluated on their problem solving and decision making.

Resolution:

a. If you are not sure on what to do in a particular situation you can always ask.