Staff Meeting Notes 2-5-14

February 5, 2014, 11:15 – 11:45 AM, Breakroom

1. 1. Event Updates (Karen)
   1. Monthly Stats
   1. Circulation: 27, 629 (#2; Stella Link 30,921)
   2. Computer Use: 2,399 (#10; Carnegie, Park Place, Alief, Walter, Stella Link, Frank, Robinson, SW Express, Vinson)
   3. Self Check: 7,029/ 34.3% (#3; Stella Link 21,836; Alief 7,332)
   4. Holds: 4,657 (#2; Stella Link 5,190)
   2. Training Opportunities:
   1. KEN Monthly Staff Meetings, 11:30-11:45 + assignment:
   1. Feb 5: Consumers Reports (Alice)
   2. Mar 5: Reference USA (Alice)
   3. Apr 2: tba (Pam)
   4. Apr 30: tba (Pam)
   5. May 28: SRP Registration (Leona)
   6. Jun 25: tba (Leona)
   2. Sirsi Symphony: 9AM-1PM, Concourse Computer Lab, 2/28, 3/28, 4/25, 5/23
   3. Staff Training Portal: 10-11 AM, 6th floor training room, 3/19, 5/21, 7/16, 9/17, 11/19
   4. NEO: 9AM-12PM, 2/10-14, 4/7-11, 6/9-13, 8/11-14, 10/13-16, 12/8-12
   5. Online course from TSL: Providing Excellent Customer Service While Dealing With Real People.  For more details and to register, please click on this link:  https://www.tsl.texas.gov/customerservice. Please seek supervisorial approval prior to registering.
   6. HPL Training Calendar: https://sites.google.com/site/hplstafftraining/formaltraining/calendar
   3. Announcements:
   1. New GSD Building Maintenance staff: Patrick Broussard, 7AM-4PM, M-F
   2. Accepting applications for Customer Service Substitutes online (handout)
   3. Overriding CD limits for customers
   2. Consumers Reports Training (Alice)
   1. See handout for information and assignment details.
   2. Email the completed assignment to Karen by Friday, Feb. 14.

   
   

   Upcoming Staff Events

   • Feb 1: AARP Tax Help starts: Wed 12-4, Sat 10-2 (through Sat, Apr 12)  
   • Feb 4: 2014 SRP Programs due
   • Feb 5: Stats and Monthly Report due
   • Feb 10-14: NEO Training @ CEN
   • Feb 12: March programs complete in Evanced, Calendar and Room Reservations
   • Feb 12: Staff Appreciation Pizza Party
   • Feb 15: Last day of pay period
   • Feb 19: Staff Open Discussion Meeting
   • Feb 27: NL Managers Meeting @ CEN
   • Feb 28: Last day of pay period; Sirsi Symphony Training @ CEN

   
   
   

Open Discussion Notes, 1-22-14

Breakroom, 11:15-11:45

General Reminders

·         Remember to un-forward the phone on 2^nd floor in the morning. (AEB)

·         Tax Help starts on February 1 – Saturdays 10-2; Wednesdays 12-4 (MH)

·         When assigned to the book drop, please help the sorter clear the bins before leaving the first floor. (NO)

·         Report to Bookdrop and Sort at the top of the hour. If you’re the sorter, let the Lobby/DU team know if you’re taking a break. (NO)

·         If possible, as a courtesy, call and let the person you are relieving know if you are caught on another desk. (TD)

·         When checking in delivery, use TRAP HOLDS. Many DRV-UP items are still not being made available properly. (AEB)

·         Check the schedule often because changes are sometimes made throughout the day. Meg will make an effort to communicate these changes as well. (AB/MH)

·         Via Juli and Jose, we have Spanish/English translation for instructions for logging onto the computers, as well for general information to use at our reference desks. See Juli if you would like something added to the list. (JK)

Circulation reminders

·         Remember to check for existing accounts. Pay attention to middle names and DOBs. Search by both Alt ID and Name! (NO)

·         Please use the Lost Card wizard to mark a card lost and issue a new card. See Nina if you need additional help with this. (NO)

·         ALWAYS put a note in the customer’s account, and remember to READ notes that are already in accounts. (NO)

·         When you are assigned to clear holds, clear the Hold Shelf completely. This means clear the D/U carts and the A/V cart, too. (AEB)

·         When noting a lost card, please put the date AND time the report was made (or new card was issued). (AD)

Children’s updates and reminders (LH):

·         Please make sure FLIP kit surveys are filled out completely before giving out the CMH pass.

·         There are additional FLIP kits inside the yellow dog house. Replenish as necessary.

·         SRP scheduling will be soon – if you have any performer suggestion or would like to assist with a particular event, let Leona know.

·         A copy of the Name That Book list for K-2 will be placed downstairs in the sort room so we can try to catch a few of those holds.

Staff Meeting Notes 1-8-14

Kendall Staff Meeting, 1-8-14, 1:15 – 11:45 AM, Breakroom

1. Event Updates (Karen)
1. Friends of Houston Public Library Winter Book Sale, 1/23-1/25 at Resurrection Metropolitan Community Church in the Heights; see www.friendsofhpl.org for more information.
2. Hoopla streaming media service now available to HPL customers; see handout in mail box for more information.
2. Meeting Room Reservations (Karen)
1. Because our meeting rooms and study rooms are in high demand, we try to make them available to as many interested individuals/groups as possible:
1. One reservation per group at a time; groups can make next reservation when coming in for the current event.
2. Meetings must be open to the public (no birthday parties or private meetings) and no goods or services can be sold.
3. One study  room reservation at a time; individuals can make the next reservation when finished with the current one.
2. Advance reservations may be taken by phone.  
1. For the meeting rooms, the reservation is TENTATIVE until the group contact fills out the meeting room reservation form.  The form can be faxed or emailed to speed the process.
2. Please allow 30 minutes between reservations for group  turnover.
3. For study rooms, the reservation will be held until 15 minutes past the scheduled start time, then released for anyone else who wants to use it.
3. The rooms are equipped with tables and chairs.  The 3rd floor conference room has a dry-erase board. We do not provide audio/visual equipment or services or meeting supplies (like dry-erase markers).  
4. Only light refreshments are allowed.  See HPL Policy 1.2 Library Sponsored Programs and Library Meeting Rooms (April 2005), 18. Serving Refreshments: Food and Drink:  a. Groups using meetings rooms may provide their own light refreshment such as coffee, tea, soft drinks, cookies, mints and nuts. The group using the meeting room must provide their own cups, napkins and plates. The group must remove all evidence of food service at the close of the meeting. b. Food service beyond the light refreshment level and food service requiring any onsite preparation must have approval of the Library Director or designee. c. Alcoholic beverages may not be served or consumed in any Library facility.
5. See the complete Meeting Room Policy on the Intranet> Forms+Documents> Policies and Procedures> Admin.
3. Incident Report Training (Meg)
1. See handout for information and assignment details.
2. Email the completed assignment to Meg or Karen by Friday, Jan. 17.

Upcoming Staff Events

• Jan 8: February Programs due in Evanced
• Jan 17:  Pay Period Close
• Jan 20: Library Closed for MLK Holiday
• Jan 22: Open Discussion Meeting
• Jan 23: NL Managers Meeting
• Jan 31: Pay Period Close    
• Feb 1: AARP Tax Help starts (Wed 12-4, Sat 10-2, through Sat., Apr. 12)