Open Discussion Notes 5-7-14

11:15-11:45, 3rd Floor Conference Room
Moderators/recorders: Karen, Meg

Discussion: Should we accept customer returns on all floors?

PRO

1. Reduce Tension between staff & costumers.
2. Older costumers or parents with kids don’t have to go downstairs to return library materials.
3. Encourage customers to return items by making it convenient.
4. More options/places to return when lobby busy.
5. Providing a service.

CON

1. Materials that require extra handling/space (like holds, transfers).
2. Materials are not brought down to the first floor on a regular basis.
3. Items are not sorted.
4. Increases level of activity at the desk.
5. Does not utilize sort machine (an expensive piece of equipment).
6. Mixes up pick-up materials with check-in /check-out items.
7. Limited space/carts.

Other Considerations

• Process Improvement (improve workflow, materials handling)  
• Designated area/ pickup trucks. 
• Greeter in lobby.
• Clear desks during the day.
• Educate customers.

Open Discussion Notes 4-23-14

Break Room, 11:15-11:50AM.  Moderator: Meg; Recorder: Jose

Today we discussed…

1.  Shelve reading:

      --Divide the library in different sections

      --Rotation of the sections too (sign up for shelve reading, whatever you prefer)

2. Any worker that comes to fix something  has to sig in: name- last name & ID # [notebook at Lobby desk. KL]

3. If you refer anyone on the 2nd floor to the 3rd floor for computer use, please remind patrons that 3rd floor it’s a kid friendly zone.

4.  Anyone is welcome to check out a laptop as long they don’t have any fines on their record and have had their library card for at least 30 days.

5. Don’t  turn off 3M pads, please.

6. During delivery time make sure you do it the right way (don’t get confuse with drive up and normal holds).

7. Meeting Room Reservations:           

     --Always fill out forms for reservations

     --No double booking

     --No adults sessions in 3rd floor

     --Always give spare time to groups to leave (don’t do back to back reservations) [30 minutes           between events. KL].

     --We don’t do reservations for birthday parties aka “child gatherings”, nor is food allowed either [meetings must be free and open to the public—no private parties. KL]

     --No multiple reservations

     --One reservation = one form (also check forms for correct information).

8. Keep the closet in the 3rd floor locked all times.

9. Assist Westside volunteers to keep their personal stuff, Tuesdays from 10am-12noon.

10. Monthly report of library apps would be excellent in the future to avoid any inconvenience at the time of evaluations.

Remember Lights Out Houston Thursday, April 24 - Sunday, April 27, turn off all not essential lights before we leave during those days

Staff Meeting Notes 4-2-14

11:15 – 11:45 AM, Breakroom

1. Event Updates (Karen)
1. Systemwide Door Security from Planning & Facilities Division: “At no time shall secured doors be left propped open and unattended, or in any way left unsecured and unattended” (handout).
2. From NL Managers’ Meeting: Updates from Financial Services (handout).
3. New Digital Content Provider--Hoopla (handout).
4. Reporting Sorter problems.
5. Customer complaint about noise on the 3rd floor.
6. Sign-up Sheet for Open Discussion Meeting moderators and recorders.
2. Accelerated Reader Training (Leona)
1. See handout for information and assignment details.
2. Email the completed assignment to Meg by Friday, April 11.

Quick Notes

• Don’t forget to mark directional and reference questions answered on the stats sheet at each desk.  No marks=no more staff.
• Clean up your dishes in the break room sink.  Teamwork is cleaning up after yourself so your team members don’t have to.
• Check in Drive-Up holds correctly.  Customers will not be notified if the items are not checked in.
• After checking in holds from the paging list, mark the ones you didn’t find “missing” so your coworkers don’t have to keep looking for them.
• Shelve Delivery items that have been checked in by the end of the day or the end of your shift, so customers and coworkers can find them.
• Fill out “Out of Order” signs completely so the rest of us know what’s going on.

Upcoming Staff Events

• April 11: Last day of pay period
• April 12: Last day for AARP Tax Help   
• April 16: Open Discussion Meeting
• April 7-11: New Employee Orientation @ CEN
• April 20: Easter
• April 24: NL Managers’ Meeting @ CEN
• April 25: Sirsi Symphony Training @ CEN
• April 30: Staff Meeting