Tuesday, October 28, 2014

Staff Meeting Notes 10/15/14

11:15-11:45, 3rd Floor Meeting Room

1. Updates and Reminders:

  • Upcoming website launch (10/24/14)
  • KHOU Book Drive - benefiting Neighborhood Centers
  • Laptop checkout reminders (see Fred's email from 10/9/14)
  • Door Count begins Monday
  • Health Assessment due - November 14

2. Circulation Training (Alisa) -- Items Wizard

Quick Notes
  • Cleanliness of our shared spaces: Please be thoughtful of everyone when it comes to making sure our service desks, delivery desk, and break room are clean places.
  • Counterfeit Detector Pen: If a customer gives you a bill of $5 or more, please mark it with the counterfeit pen. (Pens are at the lobby and drive-up desks.)
  • Out-of-Order Signs: Please post an Out of Order sign on any equipment that you have reported to the Help Desk (or completed a Sprocket on). This helps us all stay informed. 
Upcoming Staff Events:

  • Friday, October 17: Payday
  • Wednesday, October 22: Staff Training Meeting
  • Friday, October 24: Last day of pay period
  • Wednesday, October 29: Open Discussion Meeting
  • Friday, October 31: End of CMC


Open Discussion Notes 10/1/14

Updates/General Reminders:

  • CMC starts today and runs through Oct 31. You can easily contribute via ESS.
  • Facilities is ordering a new microwave for the breakroom. Hopefully it will arrive in the next few weeks.
  • We will be using booksale funds to make much-needed purchases for the branch. Shammi will be sending the information soon.
  • Shammi thanked us for all our hard work during the amnesty program. We processed nearly 400 library card applications in one week!

Circulation/Collection:
  • If you notice any non-KEN foreign language items floating our way, please send them on to a location that does house those items. 
  • The DRIVE-UP option will be merged with KEN soon, eliminating the need to override transit on holds. (ILLs, Flip Kits, need to stay behind the drive-up desk.)
  • The stats at the drive-up desk are lacking. Please remember to mark down directional and reference questions. Don't forget to mark any and all holds that are outgoing!
Customer Service:
  • Language assistance: Mark languages spoken on the stats clipboard. Call 311 when absolutely necessary. (It's a service HPL must fund for each phone call.)
  • Be consistent about our services (e.g. phone use, applications, fines, etc.). Follow policy and procedure and give a reason WHY to the customer.

Friday, September 26, 2014

Staff Training Notes 9/24/14

Kendall Staff Training
Gale e-Courses Formerly (Learn4life)
                                                                                                                                    9/24/14
Presented by Jasmine Zelaya
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  • Offers a wide range of highly interactive courses that you can take entirely online.
  •  Patrons with valid HPL library cards in good standing are entitled to enroll in courses per calendar year at no cost.
  • Courses run for six weeks and new sessions begin every month.
  • Instructor-Led Courses
  • Professional development and personal enrichment

What Are Instructor-Led Courses?
Whether you're looking for personal enrichment or professional development, these six-week online courses are the perfect way to learn a new skill or enhance your existing ones. You'll spend roughly two to four hours each week completing two engaging lessons in an enjoyable, interactive learning environment. Expert instructors develop and lead every course, and you'll be able to interact with them and with fellow students in lively online Discussion Areas. New sessions start every month, so you can sign up anytime. Upon completing a course with a passing score, you'll get confirmation of completion from your learning institution.

Benefits for Patrons:
• Easy: Signing up with their library accounts, simple enrollment process
• Accessible: Courses can be accessed anywhere, any time, on any computer with
internet access.
• Engagement: Online discussion areas bring the learner and instructor together for
feedback and encouragement.
• Flexibility: A 10-day extension period is available if needed.
• Recognition: Patrons receive a "Record of Completion" certificate after successfully
finishing a course.
• Frequent Course Offerings: Sessions begin monthly

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How to [list steps]:
1.    Log on to the Houston Public Library Homepage at Houstonlibrary.org, click on the ”Research Tab” on the top menu bar.
2.    Select “Alphabetical Database Listing.” From the left side menu.
3.    Click on the letter “G” on the top Alphabetical Database Listing.
4.    Select the link for “Gale e- Courses(formerly Learn4Life)”  This will take you to the Gale e-Course homepage.
5.    You can find courses by by scrolling down through the “Browse Catalog” tab on the left hand side of the screen. Several Microsoft Office applications are available as beginner, intermediate and advanced courses.
6.    Click “Enroll Now” next to the course of your choice.  Select your course start date and click “continue.”
7.    If you have never taken a Gale e- Course: enter your email address, and click “Create Account.”  Complete the Account and Student information page and click “Continue to Payment Options.”  If you are a returning student: enter your account email and password and then click “Sign in.”
8.    Instructors will provide a detailed class syllabus. Course Requirements are also listed and include: Internet Access, Email, Mozilla Firefox, Micr. Internet Expl.,Google Chrome, or Safari, Adobe.  Wait until after 12:00am  on the start day of the course to access the class.
9.    Quizzes will follow each lesson.  You can take the quizzes as many times as you like without affecting your final grade.
10.  In order to complete your instructor-led course, you will need to pass the 36-question final exam on the first attempt.  Successful completion is determined by the minimum passing score which is 65%.  Once the final exam is successfully complete, you will have immediate access to your online Certificate of Completion from within your classroom.  When the classroom closes, you can return to the My Classroom page at any time in the future and access a copy of the certificate.  If you do not pass the final exam on the first attempt, you will not be able to obtain a Certificate of Completion online.
11.  Quizzes and assignments will follow each lesson. Although assignments are optional, they are helpful and recommended.  You can take the quizzes as many times as you like without affecting your final grade.


FAQ’s & Important Info:
Unlimited Number of Classes
There are no limits on number of classes members can enroll in and try. Students will be dropped from classes automatically if minimum progress is not made during the first two weeks.
What courses are offered?
There is something for everyone. Courses range from computer applications, technical certifications, accounting, education, nursing, test preparation, law, parenting, business, and personal development.
Is there a cost?
There are no tuition or course fees for Houston Public Library members. A few courses do have book requirements. Please check the Requirements tab on the course description for required materials.
How long are the courses?
Most courses last six weeks. Check the detailed description and syllabus of the courses you are interested in taking online. Each course will list the start dates for each class. Typically there are two lessons each week and these lessons may include assignments or quizzes. Many of the courses will also include a final exam at the end of the course. You will earn a certificate upon successfully completing the course that you can keep for your records.
How much time should I set aside to complete each online course?
In each course description you will find the number of clock hours it typically takes to complete that class. If you divide the number of hours listed by the number of weeks the class meets, you will have a good estimate of how much time you need each week to complete the class. Most classes take 24 hours over a six week period, which is 4 hour a week commitment.
What if I get behind?
Students that do not complete minimum progress during the first two weeks of class will be automatically dropped from a class. It is possible to request a ten day extension in order to complete the final exam.
Who are the instructors?
All of the courses are taught by instructors who are qualified professionals in each subject area. Check out the Instructor Bio tab of the course description for more details about your instructor. Request Extension Form
Can I use my mobile device?
See the Requirement tab on the course description for technical details. Many courses do require a Flash enabled browser such as Firefox or Internet Explorer. Some mobile devices, such as the Apple iPhone or iPad, do not support Flash and you will need to use a different device to access some of the course content.
What if I have questions or need help?
Each class has a discussion area where you can contact your instructor or get technical assistance from Student Support.

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Practice/Assignment (due in two weeks):

1. Is there a fee for taking a gale e-Course?
2. How long does a gale- course run?
3. How many Gale e- Courses are you allowed to take?