In Attendance: Nina Oliver, Albert Banks, Karen Luik, Kathrine Fan, Alice Dooley, Lauren Wilcox, Chris Benson, Iffat Aslam, Doug Dietrich, Lutricia Bratton, Shanti Rao, Pamela Officer, Janalyn White, Temeka Doakes, Alisa Baker, Leona Hoegsberg
Karen - Jose promoted to SR CSC, starting at Stella 1/19. Welcome Chris Benson, our new PT CSC, starting at Kendall 1/19! I interviewed candidates for FT CSC opening on 1/19.
Shanti - updates from Youth Services meeting: SRP planning is underway. Every branch is submitting their choice of paid programs by the end of the month, then we'll be able to decide on our own library specific programs to offer. Sports-oriented theme (Olympics).
Karen - Saturday we took a section of adult non-fiction and shelved it correctly. Common problems: shelving from left to right as opposed to right to left. We should watch the transitions from top to bottom of the next shelf to make sure they are continually in order; constant flow.
Alice - IRS tax forms: the instructions for the 1040 will be coming in Friday. They will be reference only use; people can make copies. We do not know when we will be getting any forms. We can direct people to www.irs.gov. AARP tax help will be here starting February 3rd.
Lauren - Kronos review! Use HPL Intranet to find links to both the Quick Timestamp and the full-service log in.
- With the full-service log in you should be able to monitor your punches on a daily basis or at least once a week. Email any incorrect or missing punches to Karen or Lauren (depending on who approves your timecards). Use the "request time off" button in this view to make any requests for vacation or sick days.
- When submitting a time off request, make sure you select the correct date, the correct pay code, and specify any hours if you aren't taking a full or half day. Use the notes section to further clarify.
- Please consider the available tardy or absence comments when justifying a tardy or an absence. Karen and Lauren can not manually go in and record the exact reason, so review the approved comments and email us with a justification for an absence or tardy.
Wednesday, January 20, 2016
Open Discussion Meeting/Cookie Party! 1-13-16 (Better late than never)
Moderator: Alice Dooley
Recorder: Kathrine Fan/Lauren Wilcox
Karen - Customer had Spanish books on her account, though she does not speak Spanish. This is assumed to be a staff error; please remember to close out an account immediately after a transaction. If you find a card at the desk or anywhere, please mark it as lost in Sirsi and destroy it right away. Also be sure to make notes in a patron's account when anything out of the ordinary happens.
Albert - There has been a lot of discontent with how we are executing work. Everyone needs to pull their own weight. Staff who have extra duties may be pulling more weight than others. Shelving needs to be done correctly from the beginning; starting in the sorting room. Everybody needs to shelve when they are assigned to do so or on blank hours. Also work on accepting constructive criticisms.
** The sorter may not be reading RFID tags. It seems to be sorting correctly, but not everything is being discharged.
Nina - It is the responsibility of Karen and Lauren to take time out of our day to check in with people and make sure everyone is on task.
Temeka - People are still not helping in delivery like they are supposed to. We need to be there to provide help as needed for the drive-up and lobby desks.
Pam - We need to establish a definition for teamwork for Kendall.
Shanti - Sometimes we gang up on one person and alienate them. Do not single people out.
Nina - We need to start over.
Recorder: Kathrine Fan/Lauren Wilcox
Karen - Customer had Spanish books on her account, though she does not speak Spanish. This is assumed to be a staff error; please remember to close out an account immediately after a transaction. If you find a card at the desk or anywhere, please mark it as lost in Sirsi and destroy it right away. Also be sure to make notes in a patron's account when anything out of the ordinary happens.
Albert - There has been a lot of discontent with how we are executing work. Everyone needs to pull their own weight. Staff who have extra duties may be pulling more weight than others. Shelving needs to be done correctly from the beginning; starting in the sorting room. Everybody needs to shelve when they are assigned to do so or on blank hours. Also work on accepting constructive criticisms.
** The sorter may not be reading RFID tags. It seems to be sorting correctly, but not everything is being discharged.
Nina - It is the responsibility of Karen and Lauren to take time out of our day to check in with people and make sure everyone is on task.
Temeka - People are still not helping in delivery like they are supposed to. We need to be there to provide help as needed for the drive-up and lobby desks.
Pam - We need to establish a definition for teamwork for Kendall.
Shanti - Sometimes we gang up on one person and alienate them. Do not single people out.
Nina - We need to start over.
Saturday, January 2, 2016
Staff Meeting Notes 12-30-15
In attendance:
Lauren Wilcox, Lutricia Bratton, Alice Dooley, Janalyn White, Kathrine Fan, Nina Oliver, Doug Dietrich, Temeka Doakes, Jose Torres, Pamela Officer, Shanti Rao, Jasmine Zelaya, Leona Hoegsberg, Albert Banks
Highlights
Pay Structure Change: Everyone will be receiving up to a .50 cent per hour raise starting the first pay period after 1/1/2016. To find out how this will affect you:
Pay Structure Change: Everyone will be receiving up to a .50 cent per hour raise starting the first pay period after 1/1/2016. To find out how this will affect you:
o Know your pay grade:
§ Library Assistant – Pay Grade 5
§ Customer Service Clerk – Pay Grade 10
§ Senior Customer Service Clerk – Pay Grade 12
§ Library Service Specialist – Pay Grade 13
§ Senior Library Service Specialist – Pay Grade 16
o To see your exact gross pay and to know whether you are above, below, or at midpoint pay, log in to your ESS account (https://portal.houstontx.gov/irj/portal)
Open Carry: “Effective 1/1/2016, citizens with a current concealed handgun license, or a person who obtains the new ‘license to carry a handgun’ will be able to carry a handgun in a concealed manner or openly in a belt or should holster in most city-owned or leased property.”
o We are not allowed to approach a person and ask them if they are properly licensed to openly carry a weapon. If we are concerned that someone will act violently, we are to call 911 immediately.
o If there is a school group or school-sponsored event happening in the library, we can put up signage and prohibit the carry of weapons in the specific location of the group/program meeting (ex: if there is a program on the 3rd floor, we cannot prohibit carry on the 2nd floor).
EAP: The Employee Assistance Program is a free service to all city employees and should be used if you need any counseling or guidance with any issues, including but not limited to:
o Stress, anxiety, or depression
o Relationship/marital conflicts
o Getting out of debt
o Retirement planning
o Landlord/tenant issues
o Contracts
o Child and elder care
o Home repair
§ If you get a referral number and are connected with a counselor, you will receive 6 free sessions for any specific issue. If you have another issue you would like counsel for, you will receive another 6 free sessions for that specific issue.
§ Call 24/7 at 855-378-7485
§ Website: guidanceresources.com
§ City of Houston web ID: HOUSTONEAP
Shelf-Reading and OnSearch: starting next week (1/4 – 1/9) Doug will begin distributing the missing (OnSearch) list to each employee. You will be using this list as you shelf-read weekly to search for items marked as missing. This will keep us more informed about our shelf-reading areas and keep the items marked as missing to a minimum.
Delivery Priorities: If you are assigned to delivery for the day, you need to stay down on the 1st floor as much as possible. We will begin tagging items in the delivery area, as well as answering phones and helping people in the lobby if the line gets long. We need to communicate with one another to keep the sorting and delivery area as orderly as possible and cleaned up at the end of the day.
Monthly Report: You will be receiving a Google doc that will outline your SMART goals and give you space to track your progress on a monthly basis. These reports will also include a narrative portion that you will use to give examples of how you have contributed to the team. These reports will be brought to the monthly one-on-one meetings with your direct supervisor so that everyone can discuss progress, issues, challenges, and successes.
Quick Notes
- 2016 Customer Experience Meetings with Deputy Director Michele Gorman, 11:30 AM-12:30 PM (aka lunch & chat with Michele): Wednesday, Feb. 3 at Collier; Thursday, July 21, at Walter; Thursday, Nov. 10 at Alief; staff names are drawn randomly by CE Admin staff, attendance is highly recommended (mandatory).
- New Elected City Officials, effective 1/4/16 (Handout)
- Open Carry Law: Firearms Legislation Overview from City Attorney Donna L. Edmundson 12/11/15 (Handout)
- Thursday, December 31: Last Day of Pay Period (before New Year’s Holiday).
- Friday, January 1: New Year’s Day - Library closed
- Tuesday, January 5: SW Managers Team Meeting, 9AM-12 Noon at Frank (Karen)
- Wednesday, January 6: Program Planning Meeting (Karen, Nina, Leona, Shanti, Jasmine, Alice, Pam, Jose, Doug)
- Friday, January 8: Pay day!
- Friday, January 8: Staff Training: Intermediate Word with Pam
- Tuesday, January 12: SW Assistant Managers Team Meeting, 9:15-11AM at Stella Link (Lauren)
- Wednesday, January 13: Open Discussion Meeting
- Friday, January 15: Youth Services Meeting, 8:30AM-12 Noon at CEN (Jasmine, Leona, Nina, Shanti)
- Friday, January 15: Staff Training: Intermediate Word with Pam
- Wednesday, January 20: Staff Meeting
- Friday, January 22: Customer Experience Managers Meeting, 8:30AM-12 Noon at CEN (Karen & Lauren)