4/19/17 Kendall Open Discussion Staff meeting

4/19/17 Kendall Open Discussion Staff meeting

How many pennies should we keep?  5

For float it should only be duplicate items, they should be checked out to Ken Float. Check condition before putting in Ken float.  It is ok to float items with the yellow spine labels.  Children, Teen and adult items should be kept in separate crates for ease of review.

SRP will have new software this year Beanstalk we will set up training for it.  The whole program has been revamped.  Age groups separated different prizes.  No stickers’ now online secret codes.

KENDRV make sure you do not put that code when doing the card sign up or placing holds.  It causes issues the labels print weird and the item goes into transit.

Reminder to leave as a group for safety and to check that everyone’s car is working so they can leave.

Tagging make sure you are choosing the correct code when using the 3m converter.  If you find items on the shelf with incorrect coding modify it so that it will go in the correct bins later.

Bin 9 is fills up try re-running the items many times it will sort correctly the 2^nd time through.

On the Kendall Blog there is a barcode generator, on the staff links page.  As we move forward with the Express check this a tool to use for those customers that don’t have their cards. 

Patrick talked about new technology being purchased that will help in checking the shelves.  He called it a wand.

People talked about the Express check not checking out items with associated materials.  (After the meeting we were not able to duplicate the issue to show Patrick if you see the error message please write it down so we can report the issue.)  If the item is still checked out it should block the check out.  If on hold for another customer it should block the check out.  If the item has holds the express check should let the item check out.

Next staff meeting will be May 3 and we will be reviewing library card applications.

April 5, 2017 Staff meeting

Kendall Neighborhood Library

April 5, 2017

11:15 AM- 11:55AM

Staff Break Room

              I.        Monthly reports

a.    Please try to get to me by the 5^th of the month

            II.        Next WPR ( work Progress Report) will be done in April

a.     Will cover 2/1/17 – 3/31/17 please send in any documentation for that time.

           III.        Yoga

a.     Please advertise as walking and not walking when talking to customers

          IV.        Tagging

a.     How is it going: we are now using a log to track where we are working.  Good chunk of YA fiction is done, Picture books working in the Bs, all 3^rd floor cds done, good chunk of 2^nd floor cds done. 

b.    Victor will create a sheet that shows where we have been.

           V.        Communication remember you can call and leave messages on the Manager phone 31882

          VI.        :  Manager meeting highlights

a.       Early registration for SRP starts 5/1/17

b.      Remember to answer the phone with the 3 part greeting

Three Part Telephone Greeting for Public Service Telephones

1.    Thank the caller for calling the Houston Public Library System.

Thank you for calling the Houston Public Library System.

2.            Follow with the name of your branch/unit.

This is the Kendall Neighborhood Library.

3.            Offer Assistance.

How may I help you?

c.    Libraries should be clean and photo ready including the workroom areas

d.    All staff need to take the Pronunciator training by 5/1

e.    Staff must wear city badges at all times

f.     If a crime is committed we call the police whether the customer want us to or not.  And we do an incident report Get police officers name and badge whether a police report number is give or not.

         VII.        Complaints about computer speed

a.    Speedtest.net recommended by the IT department works on Explorer

If you receive a complaint please so a speed test and send the information to the IT department include the computer number, Gtag, time and the results of the speed test in the email to HPL IT HelpDesk <HPL.HelpDesk@houstontx.gov>

       VIII.        Complement

a.    See attached

          IX.        Questions / Comments  

Please check that you have the appropriate Email signature set up on the web email and 2010 email systems.

http://houstonlibrary.org/hpl-brand/internal-documents/email-signature

Open Enrollment ends 4/7 make sure you sign up

Keep 5 pennies in the cash drawer

National library worker day request for Pepperoni

Discussion of EO 1-28 http://www.houstontx.gov/execorders/1-28.pdf

Submitted on Friday, March 24, 2017 - 16:49 Submitted by anonymous user: 15.203.233.84 Submitted values are:

Name: Sandy Lu

Email : Sandsters@gmail.com

Phone:

Check this box if you'd like a response.: Yes Library Card Number: 22477021228376 Library Location: Kendall Library Tell us what your comment is about.: Compliment

Comment:

On March 15, 2017 I received a notice from the library that a dvd that I had returned to the Kendall Library was overdue and missing. 

I was certain I had returned it and found it strange that the other 4 items I returned in the drop box were not missing or overdue.  I called the Kendall library and spoke to Temeka Doakes.  She explained the search process the library uses when items go missing and the patron believes they’ve returned it.  I asked a series of difficult questions regarding the library’s policy around this including how much would be owed if the missing DVD was not found. 

Temeka remained calm and very helpful the entire time, expressing empathy and assurance that the library staff and she would do everything possible to try and locate the item.  She told me to call her back in 2 weeks if I still found the item was missing on my account and we would discuss next steps.

The next day, the item was found an/d was removed from my account, but Temeka was on vacation and did not know this.  Upon returning from vacation on March 24, she came across the missing DVD and on her own initiative, she called me to let me know the item was found.

I have expressed my gratitude and appreciation to Temeka personally for taking the time to help me and to call me back to ensure I knew the item was found.  I also wanted to ask that the library please recognize Temeka’s actions.  She demonstrated great customer service, a friendly and helpful attitude, and a willingness to go the extra mile – all of which this patron and “Friend of the library” will not soon forget.

SirsiDynix Renewal change

Hello all. We have wonderful news to share about renewal of checked out items in HPL’s SirsiDynix Symphony system. When customers renew their items, the system will now calculate the new due date by counting forward from the current due date, rather than from the date of the request. That means that customers may request renewal of checked out materials at any time after initial check out and get the full six week period. I hope that you and your customers find this to be a welcome improvement. Thanks. Fred Schumacher Senior Manager